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Reviews of Sheraton Qingyuan Lion Lake Resort

4.5 out of 5
Sheraton Qingyuan Lion Lake Resort
No.1 Lion Lake Road, Henghe Street, Qingyuan, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 36 reviews" "
Rating 8 - Good. 8 out of 36 reviews" "
Rating 6 - Okay. 9 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We stayed here for a few days right after the height of Golden Week. It was quite empty and we felt as if we had the run of the place. We were the only ones who ate in the Western restaurant for lunch and dinner for 3 days. The food was quite good! The breakfast buffet was pretty good and had enough western options to keep me satisfied. My wife loved the noodle station. For lunch/dinner I recommend the burger, club sandwich, fries, bolognese, and everything on the al a carte menu (except the steak). On the weekend there was a fantastic dinner buffet that had so many choices! Unlimited beer/wine/food all for 168RMB each! They had awesome dessert options and lots of different things to try. My wife loved the seafood baskets! The rooms were spacious, we had great massages, and the grounds are very large. Sadly it was raining so we didn't get to use the pool but it looked nice. Staff was friendly and a few of them spoke a little English. We really enjoyed our stay here and would come back if we are in the area again.
Stayed 3 nights in Oct 2021

10/10 Excellent

zixuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
It is a wonderful place
Stayed 1 night in Feb 2021

10/10 Excellent

JIANZHAO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s was a great resort .nice staff and room was excellent
Stayed 1 night in Jul 2019

6/10 Okay

Stuart

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Two night stay at Sheraton Lion Lake.
The hotel complex is huge. My first room was very nice as far as the furniture etc, but the carpet was marked, stained and looks "dirty". I was moved to another room, but this involved a very long trek to the breakfast restaurant which is difficult to locate. Staff were friendly and helpful. The carpet in the second room was also marked, but not quite as bad. The problem with having beige coloured carpets is marks show.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
not worth it
money for everything...need to pay for table tennis,billiards etc...

10/10 Excellent

Wenhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, bit far from city center
The hotel is located very far out from the city center of Qingyuan, but that was exactly the reason why we chose this hotel as it was very quiet and perfect for a secluded weekend getaway. The hotel is situated next to a lake, as part of a private development of villas and golf resort. It was well managed, extremely spacious and new. All hotel facilities are in good condition, staff are very friendly and helpful. As we stayed during a public holiday, the hotel was fully booked so all public spaces were rather noisy and filled with young children, but this was hardly the hotel's fault. Highly recommended if you have a car and wish to spend more time within the complex of the hotel.

8/10 Good

Steven, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not central location
Great hotel if you want to relax in quiet location

8/10 Good

D. D. Dong, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Most luxury at modest price
It would be difficult to find a hotel of this Sheraton's luxury for the price paid in early May). The grounds are enormous, containing a good size man-made lake and the structures, rooms, etc. are of high quality though it's attempt to reflect a Middle Eastern theme is tenuous. The service is not on par with its five-star structure, primarily because the hotel is enormous and not well occupied, resulting in an inadequately retained staff, even as the personnel there exerts it's best effort. The location is isolated with little surrounding commerce, made up for in part by the hotel's availability of spa, swimming,, game room, etc. facilities. If you need to go to Qingyuan, this is the place to consider.

10/10 Excellent

Harsh M., Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort for a quite getaway!
It's in the middle of nowhere, but a beautiful property. Great staff, clean, super reasonable but food is not top quality. Mr. Tommy is the General Manager at the front, and is the most helpful person there who speaks English.

10/10 Excellent

Elmen

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leah on Sep 25, 2023
尊敬的宾客：您好！感谢您的10分好评！美丽的时光，清远狮子湖喜来登酒店与您不期而遇，感谢这份缘分，我们会倍加珍惜，期盼与您的下次相见！祝：安好！

10/10 Excellent

KEN

Stayed 1 night in Jun 2023

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的酒店，喜来登度假酒店就是好，食物也非常新鲜和好吃。谢谢。
Stayed 1 night in Jan 2023
Response from Leah on Feb 14, 2023
尊敬的客人，您好！非常感谢您的点评和对酒店的认可,欢迎您有时间再来体验。祝您生活愉快！

10/10 Excellent

tung hsun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
반려 동물 환영 받는 호텔
반려동물과 함께 할수 있는 즐거운 여행, 호텔 근처에 아직 입주가 안된 빌라촌과 빌라촌 상업지구가 있어 마치 센과치히로 처럼 문 닫은 테마 파크를 산책하는 기분이다.
Stayed 2 nights in Jan 2023
Response from Leah on Jan 13, 2023
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Sheraton Qingyuan Lion Lake Resort. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your complements of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!

10/10 Excellent

CHEONG LIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店非常舒適，房間大，面向湖景，景色優美，前台服務很好，自助早餐豐富，晚餐於中餐廳用餐，非常美味，服務員很好。下次會再度入住。
Stayed 1 night in Dec 2021

10/10 Excellent

SHIJUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experiance
It's a wonderful place. Arab style, convenient parking, wonderful room(I was staying in a B-Duck theme room, my kids love them a lot).
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2021

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Wing Chuen Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Andy C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good..!!
Good hotel.! Big room and good service..!
Stayed 2 nights in Nov 2019

10/10 Excellent

Hao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Paau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分安靜舒適的一間渡假酒店。交通稍有不便，有車較為方便。
Stayed 1 night in Aug 2019

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

YIN HSIEN, Taiwan

Liked: Cleanliness, room comfort
poor WiFi connection during stay, even add a router in room still fail... the space fro breakfast is too small, can not well service tourists..

6/10 Okay

Verified traveler

Liked: Staff & service
服務很好，但就是太潮濕了，停留期間很不舒服。

8/10 Good

Ka Man

Liked: Cleanliness, room comfort

6/10 Okay

jenny, 香港

Disliked: Cleanliness, room comfort
酒店漂亮:房間一般
外觀很漂亮，可惜日久失修，牆紙脫落，燈都壞了幾個。房間好暗，還好可以看到湖邊。地方太大了，房間到大堂要走很遠

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体不错
元旦度假，人少，消费价格合理。最赞的是室内恒温泳池，冬天也可以小水，就是有点小

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
适合一家大小度假
酒店环境挺舒适，很适合一家大小旅行。稍稍欠缺的是餐厅的食物，希望能有更多选择。

8/10 Good

Not Provided, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西式酒店
酒店在清远郊区，入住后吃住基本就在酒店里了，适合度假。房间很大很宽敞。各个功能区域间隔较远，例如健身房，游泳池都要走好一段路。自助晚餐还是比较实惠的，办完会员卡约200元一人。早餐也比较丰盛。室外游泳池比想象中的小，客人一多显得比较拥挤。健身房的器材还是很齐全的，就是服务人员早上七点上班，跑步机在那之后才开。晚上酒店的灯光打开后很漂亮，适合照相，音乐喷泉就一般般了。白天景色一般，因此个人认为湖景房园景房区别不大，反正楼层都不高。和恒大比稍微贵一点，但作为西式酒店在当地还是不错的，下次还会考虑入住。

6/10 Okay

kay mang, Hong kong

Liked: Cleanliness, property conditions & facilities, room comfort
环境不错,服务一般
非常大所以管理有所不足，服务员的素质未達五星酒店的标准 繁忙時間早歺未能及時補充食物..... 要用搶的！

6/10 Okay

XIANG, 广州

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
空气清新的酒店
酒店比较偏僻,客人不多。适合远离都市尘埃，修生养性的好地方，中占餐厅不错，自助餐一般。

6/10 Okay

Verified traveler

只是一般
衛生情況一般，浴帽胶套有污跡，書枱上的雜誌下有污跡，睡床中間凹陷，睡得不舒服，面紙盒内的面紙只得數張，不會再去
Response from Sheraton Qingyuan on Jan 3, 2015
感谢您选择清远狮子湖喜来登度假酒店，并与我们分享您的感受。对于您在住期间没有给您带来完美的入住体验，我们深表歉意和遗憾。酒店管理层非常重视每一位宾客的意见，我们将进一步完善并改进我们的设施与服务，特别是针对您所提到的关于客房内卫生以及床的问题，感谢您的宝贵意见。我们真诚期待您的再次光临。

8/10 Good

man chun chow, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
喜來登
服務很好

8/10 Good

Fernando, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for short trip
so far so good