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Staff was friendly and helpful. Breakfast needs improvement.
Albert
Stayed 7 nights in Nov 2023
Response from Nicole on Dec 3, 2023
Thank you for choosing to stay with us! We appreciate your feedback. Would you be able to suggest where we can make improvements with breakfast? We hope you come back and see us again soon.
10/10 Excellent
Kayla
Nov 19, 2023
Kayla
Stayed 1 night in Nov 2023
Response from Nicole on Dec 16, 2023
Thank you for choosing to stay with us. We hope you come back and see us again soon!
8/10 Good
Jacqueline
Nov 19, 2023
Jacqueline
Stayed 1 night in Nov 2023
Response from Nicole on Nov 28, 2023
Thank you for choosing to stay with us, We hope you come back and see us again soon!
We only stayed one night, but the staff were very friendly, hotel was clean, we liked the room and we had no issues at all. Breakfast was pretty good as well. Coffee was great!😊 It was what we expected…😊
Candace
Response from Nicole on Oct 16, 2023
Thank you for staying with us, and letting us know about your stay. We hope you come back and see us again soon!
This hotel is VERY clean and in great condition. The staff was great and it was very quiet. The beds however are the reason for a 1 star for comfort. Unless you like your mattress as hard as the floor it will not work for you. Hands down the hardest and most uncomfortable bed I’ve ever slept in and I travel a lot for work. It was so bad I finally got up and slept in the chair half the night. Hopefully they address this glaring issue. It’s not even close to a Firm mattress, it was just hard as a rock.
Chad
Stayed 1 night in Aug 2023
Response from Nicole on Aug 19, 2023
Thank you for allowing us the opportunity to serve you. We hope you might come back and stay again with us soon.
Thank you so much for taking the time to give us your review. We Hope you come back and stay with us soon!
2/10 Terrible
Harmunee
Traveled with family
Jul 31, 2023
Disliked: Cleanliness, room comfort
Disappointed
Disappointing that after having issues with checking in our suite was dirty Nicole called to complain and no one did anything to complain about. Overall I expected way more out of $250 dollar a nite room😞
Harmunee
Stayed 2 nights in Jul 2023
10/10 Excellent
Gail
Jul 28, 2023
Gail
Stayed 4 nights in Jul 2023
Response from Nicole on Aug 25, 2023
Thank you for choosing to stay with us! We hope to see you again soon!
The staff went above and beyond to be helpful! Excellent customer service! The property was exceptionally clean. Great pool and gym. Don’t hesitate to book here.
Kara
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Thank you for the wonderful review! I am delighted to know that you had a great stay with us. we hope to welcome you back again soon.Sincerely,MarshaRooms Manager
My room sucked. I was stuck on the bottom floor right next to the kitchen and outside door. Everything was loud and smelled like the kitchen. I also filled out a paper when I checked in saying I wanted cleaning service everyday and I didn't get it once.
Sabrina M
Stayed 3 nights in May 2023
Response from Front Desk Lead on May 27, 2023
Dear Meghan Beam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MOLINE - QUAD CITIES.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.