Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by suzie t from illinois

Desparately seeking customer service

Posted Mar 27, 2014 on Hotels.com
Overall good, however the front desk staff are in need of immediate customer service. When I checked in the front desk staff did not look up to greet me, and seemed incapable of a "hello, and welcom, I will be with you in one minute". Another chap, leaning on the front desk, was also incapable of a warm midwestern Iowa welcome.
5 out of 5
Recommended
by James from DSM

looking around

Posted Mar 25, 2014 on Hotels.com
very nice, will come again
5 out of 5
Recommended
for Everyone
by Susan from Illinois

Staying by SAU

Posted Mar 21, 2014
Pros: room, price, location
Cons: no
Location: Visiting my daughter at Saint Ambrose University
Staff was nice, room was clean - I have and will stay here again.
5 out of 5
Recommended
for Everyone
by amber from dubuque ia

nice hotel

Posted Mar 19, 2014
the room was really clean and nice. food was ok had a lot of fun in the casino
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view, clean rooms, fast elevator...

Posted Mar 18, 2014
Nice rooms, clean. Friendly staff. Great location.
5 out of 5
Recommended
for Personal Event
by Scott from Iowa

Beautiful room-great stay!

Posted Mar 17, 2014 on Hotels.com
The room was absolutely beautiful! I couldn't have been more pleased!
3 out of 5
Recommended
for Everyone
by A verified traveler

should have got a night later free

Posted Mar 2, 2014
Pros: the walk in shower and the celling fan
Cons: grout in floors of bathrooms need to be cleaned
Location: not much to do for a Christian family
complained about the people across hall and they said they would fix it but at 2am I am up opening door telling them to be quite they just laugh . told gal down stairs and all they did was gibe use a buffett dinner next time I think we should have a free night . thank you Mildred harbaugh
5 out of 5
Recommended
for Everyone
by Michelle from Morris, IL.

Beautiful hotel, full of fun activities.

Posted Mar 1, 2014
My husband and I stayed here because we had an event at the IWireless Center. The hotel was close enough for all we had planned for the night. It was clean and the staff was excellent. Beautiful hotel, we had a great experience.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Feb 28, 2014 on Hotels.com
3 out of 5
by A verified traveler

Desk clerk on check in not friendly

Posted Feb 22, 2014
Desk clerk check out different person very friendly. Long walk to everything when you are disabled.