Studio, Kitchen | Premium bedding, individually decorated, desk, iron/ironing board

Reviews of Auberge Château des Tourelles

3 out of 5
Auberge Château des Tourelles
212 Rue Saint Jean, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 272 reviews" "
Rating 8 - Good. 66 out of 272 reviews" "
Rating 6 - Okay. 13 out of 272 reviews" "
Rating 4 - Poor. 4 out of 272 reviews" "
Rating 2 - Terrible. 4 out of 272 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Audrey

Traveled with group
Liked: Property conditions & facilities
Nous avions réservé un stationnement mais il était occupé . Aucune insonorisation… Bel endroit quand même
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 25, 2024
Bonjour Audrey,Merci pour votre rétroaction. Nous sommes extrêmement désolé pour le stationnement. En espérant que le reste du séjour était satisfaisant.Merci !

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price is good in regards to situation
Stayed 1 night in Mar 2024
Response from Séfora on Mar 16, 2024
Bonjour Michael, Thank you for your feedback! We're glad to hear that you found our pricing reasonable considering the location. If you have any other comments or suggestions, please feel free to share them with us. We appreciate your input and hope to welcome you back soon!

6/10 Okay

Narinder

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Séfora on Mar 16, 2024
Bonjour Narinder, Thank you for taking the time to leave a review on Expedia. Your feedback is greatly appreciated, and we're thrilled to hear that you had a positive experience with us. We strive to provide exceptional service to all our guests, and we're delighted that you enjoyed your stay.If you have any further comments or if we can assist you further, please don't hesitate to let us know. We look forward to welcoming you back in the future.

6/10 Okay

Komla

Disliked: Staff & service, property conditions & facilities
Nothing, they do not pick up the phone when I called many times and they do not even return the call as I was not able to find the room because there are two stairs. One that lead to rooms 1 to 7 and another one from another door that lead to rooms 9 and 10. I was confused and did not know that and I was calling them but no response after more than 10 calls. It is very bad
Stayed 1 night in Feb 2024
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Komla. Thank you for taking the time to leave a comment. We apologize for the inconvenience you experienced and appreciate your feedback. We'll be investigating this matter to better understand the situation. A representative will be reaching out to you soon to discuss this situation further and ensure a smoother experience in the future. Have a good day.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Glen. Thank you for taking the time to leave a comment! We're delighted to hear that you enjoyed our hotel's location! If you have any additional feedback or suggestions, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Bien que je n'aie pas rencontré le personnel, excellent service via texto. Je n'avais pas Internet et le problème a été réglé rapidement. Endroit super propre, très tranquille, à distance de marche de plusieurs restos. Je vais revenir c'est sûr. Merci!
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Nancy. Nous vous remercions pour votre excellent commentaire! Nous sommes ravis d'apprendre que vous avez apprécié notre service efficace via texto et que nous avons pu résoudre rapidement votre problème d'Internet. C'est fantastique de savoir que vous avez trouvé notre établissement très propre, calme et bien situé. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite dans la région. N'hésitez pas à nous contacter si vous avez d'autres questions ou besoins particuliers. Merci encore et à bientôt!

8/10 Good

Valerie

Stayed 1 night in Dec 2023
Response from Alan G. Taboada on Jan 23, 2024
Bonjour Valerie, merci de nous avoir choisi et pour votre qualification ! Nous espérons vous revoir à l'avenir et passez une bonne journée !

2/10 Terrible

Aggie Sliwka

Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Aggie, we're sorry to see your score for your last stay with us. We tried contacting you by message to hear more about whatever situation that may've happened during your stay. We're always there to try to help you out. Have a nice day.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Steffany on Dec 18, 2023
Merci beaucoup, au plaisir de vous revoir!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sandrine on Nov 22, 2023
Merci pour ce score parfait! Nous sommes heureux que votre séjour fût formidable. Au plaisir de vous revoir bientôt!

10/10 Excellent

Liam

Stayed 1 night in Nov 2023
Response from Steffany on Dec 18, 2023
Merci Liam d'avoir pris le temps de partager votre expérience. Nous sommes ravis de voir que vous avez apprécié votre séjour et espérons vous revoir bientôt.

8/10 Good

Emmanuelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good place to stay, there is no reception but the staff is very responsive with requests. They provide Nespresso coffee and milk in the fridge. There is everything in the kitchen for you to have your meals. Very well organised We had room 1 and it was a double room very clean but there was some drain sewer odour coming back with were very unpleasant. Also it is quite noisy between the rooms and we can hear everything about the other guests in other rooms This is why I cannot put 5 stars to the experience
Stayed 2 nights in Oct 2023
Response from Alan G. Taboada on Oct 27, 2023
Bonjour Emmanuelle,Thank you for your score and your review. We're pleased you found it a good place to stay with responsive staff and well-organized amenities. We apologize for the issues you mentioned, and we'll address all of them to enhance the experience and continue to evolve as a company. Your feedback is valuable, and we hope to have the opportunity to host you again in the future. Have a good day!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautifully restored quriky old building on a street full of shops, beer bars, and restaurants. An easy walk to the Old Town, the Plains of Abraham and the St Roch neighborhood. We had a great view from our balcony and the rooftop deck. No staff on premises but they are very responsive and friendly by phone. A few minor issues: there are only two comfortable chairs in the whole place (in the common area). The lamps by the bed are not good for reading. Beds are comfy except for heavyweight comforters in the summer. Overall, a very pleasant place but they could make the common area (and the rooms) a lot more comfortable and inviting with the addition of a couch and a few more upholstered chairs.
Stayed 3 nights in Aug 2023
Response from Steffany on Sep 8, 2023
Thank you for your feedback on our beautifully restored building. We're pleased to hear that you enjoyed the vibrant location and the proximity to various attractions.We appreciate your compliments on the view from your balcony and the rooftop deck. Providing responsive and friendly service is a priority for us, even with a virtual presence.Your suggestions regarding more comfortable seating and improved lighting are valuable, and we'll consider these for future improvementsWe hope to welcome you back in the future.

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooftop and
Stayed 2 nights in Aug 2023
Response from Steffany on Aug 29, 2023
Thank you very much Nicole, we hope to see you again soon!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steffany on Aug 29, 2023
Merci beaucoup Wendy, au plaisir de vous revoir!

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location and very comfortable beds!
Stayed 1 night in Aug 2023
Response from Steffany on Aug 29, 2023
Thank you Melanie for taking the time to share your experience with us. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023
Response from Hubert on Jul 30, 2023
Thank you very much Jennifer for taking the time to give us this perfect rating. We are very pleased that you enjoyed your stay. Take care and we hope to welcome you again soon!

6/10 Okay

Yasir

Business traveler
Liked: Cleanliness, staff & service
Back Packer Hotel
The staff is VERY friendly and did everything to facilitate. However, this is more like back packer place. The parking is available at a distance. No restaurant (though there are plenty in the area). Room size is small. The most inconvenient part for me was you could hear all the noise if someone is walking in his/her room in the floor above you.
Stayed 3 nights in Jun 2023
Response from Steffany on Jun 23, 2023
Thank you Yasir for taking the time to share your experience. We take good note of your comment and will look into adressing them in the future. We hope to see you again soon!

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Steffany on Jun 23, 2023
Thank you Christelle, see you soon!

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the location and rooftop view. Walkable to everything. Would be nice if there was an elevator- steep staircase with suitcases is rough. Our room was very tight- door hits bed getting in/out of the room. The bed was not a queen size- was a maybe a full size- very small for my 6’, 275lb husband and myself. The floor of our room has a 25degree slant whixh I. Turn made the bed slant- felt like we were sliding off the tiny bed! The toilet was very tight space-need to sit nearly sideways! The shower was a good size & had great water pressure, although it smelled of constant sewer gas when water was not running. The common areas and kitchen were nice and clean. Parking in the garage was nearby, but be aware that it is Very crowded and very tight to get in/out. The communication with the booking staff is excellent, very responsive.
Stayed 2 nights in Jun 2023
Response from Steffany on Jun 23, 2023
Thank you for taking the time to share your experience Elizabeth. We take note of your concerns for our renovations of november 2023. We hope to see you again soon!

8/10 Good

Dean Allan

Great Location. Comfy bed. Lovely hot shower. Hotel could do with a little updating but keeping the character of the building.
Stayed 7 nights in Jun 2023
Response from Steffany on Jun 23, 2023
Thank you very much Dean, see you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sandrine on Jun 18, 2023
Merci beaucoup pour ce grand score! Nous espérons avoir la chance de vous revoir bientôt.

8/10 Good

Jacquelyn

Stayed 1 night in Jun 2023
Response from Steffany on Jun 30, 2023
Merci beaucoup Jacquelyn, nous espérons vous revoir bientôt!

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, reasonable price, bright and colourful decor, close to restaurants and shopping just 25 minutes from Old Quebec -highly recommended!
Stayed 1 night in May 2023
Response from Sandrine on May 21, 2023
Thank you for this great review, Kathy! We're thrilled you loved your experience with us and we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Cozy
Small room/bathroom, but so cozy and nice. In the city so lots of walking options. No elevator, no staff on premises. Tight parking, but nice to park off Main Street.
Stayed 1 night in May 2023
Response from Sandrine on May 10, 2023
Thank you for this great review! We're happy you enjoyed your stay and our location in the city. We hope to welcome you again soon!

10/10 Excellent

Gurpreet

Stayed 3 nights in Mar 2023
Response from Steffany on Apr 21, 2023
Thank you veru much Gurpreet, we hope to see you again soon!

10/10 Excellent

RAMZI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute clean auberge hotel. Easy self checkin and awesome service by text! The room was cosy, the bed and sheets very comfortable and the towels crispy. I enjoyed teas in the common area and the Nespresso machine in the room. Restaurants, bars and Carnaval, just couple of minutes on foot. A convenience store is located on street level. I recommend Chez Victor for juicy burgers and cocktails and Bonnet d'âne for brunch.
Stayed 3 nights in Feb 2023
Response from Sandrine on Feb 7, 2023
Thank you for this amazing review, Ramzi! We are thrilled you enjoyed our unique check-in system, as well as our location. We hope to welcome you again for another great stay!

8/10 Good

Mc Arthur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and well located, nothing wrong really..
Stayed 1 night in Feb 2023
Response from Steffany on Feb 2, 2023
Thank you veru ,uch for taking the time to share your experience. We're glad to see that you have enjoyed your stay and hope to see you again soon!

2/10 Terrible

lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jade on Jan 19, 2023
Bonjour! Nous sommes désolé de voir que vous n'avez aimer votre expérience avec nous. Pour nous aider à nous améliorer, peut-on savoir la raison de votre note? Merci et au plaisir de discuter avec vous.

10/10 Excellent

Zhaozhao

Stayed 1 night in Dec 2022

8/10 Good

Nadir

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice and comfortable room. Very well organized and no issues with checking in electronically. But parking was off site, not so great in -20C conditions, but great in the summer. Wifi was HORRIBLE!!. 8mbps.. that is not acceptable anywhere in today's world.
Stayed 3 nights in Dec 2022
Response from Steffany on Jan 4, 2023
Thank you for taking the time to share your experience Nadir, I'm glad that you seemed to enjoy your stay overall. It's the first time we've heard about low wifi connection, we'll make sure to look into it. We hope to see you again soon!

4/10 Poor

Anna

Traveled with group
Disliked: Staff & service
Very disappointed stayed here last year and it was amazing this year seems like new ownership and everything went virtual there is no one at the hotel I felt like it was a ghost town ., too bad because the location is good but there is absolutely no service calling someone on the phone is not the same thing !!!
Stayed 1 night in Dec 2022
Response from Sandrine on Dec 12, 2022
I am sorry to see your stay was not up to your expectations. We have undergone a change in management in the last months. Following this, there has been some changes in our operations. We have introduced an autonomous arrival to give more freedom in terms of arrival and departure times. Communication is key, which is why we contact our guests before their arrival to ensure they have everything they need for their stay. Although we are not always on-site, we are available 24/7 and can be present in minutes when needed. I hope you have anjoyed your stay nonetheless in our beautiful city.

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. I recommend for stay.
Stayed 4 nights in Nov 2022
Response from Sandrine on Nov 28, 2022
Thank you, Rafael! We're happy you enjoyed your stay in our establishment. We hope to see you again soon!

6/10 Okay

omer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More like an airBNB than a hotel.
The suite was very nice but a few things to take into account: 1. (Not taking any points off but be aware) - not accessible. Long stairs to get suitcases up. Just be aware 2. Practically no staff on prem - I met the cleaning lady once (only speaks spanish) and the recrption only on check out day 3. No shoes in the house - has its pros and cons so decide if you like it Now for the stuff that we really did not like - staff (lack of) support. Since staff is not available all contact is on phone. There is someone answering and trying to help but they are just not there so we ran into 2 problems: 1. We wanted an extra blanket and they promissed to provide next day (and did not). Called again the day later and the lady was nice and did deliver one after her shift 2. We wanted to print a boarding pass and the mapped printer was not to be found. Spoke to a gentleman who was nice, asked to send by mail and promised to print and bring it to us (but it was never delivered). So - don't expect any help if you need something. To me its a big drawback. And last - I had a package delivered from Amazon and it was nowhere to be found. When I saw the receptionist the one time I asked. Her response was - I don't know of any packages, its your problem, we are not responsible. I later saw the delivery picture and msnaged to understand it was left in the outside mailbox near the other door but the response I got was really not only not helpful but, in fact, bordering on rude. So - not a hotel.
Stayed 3 nights in Oct 2022
Response from Sandrine on Oct 15, 2022
Thank you for taking the time to share your experience with us, Omer. We deeply apologize for the problems you have encountered during your stay. We failed to deliver the experience we want to offer our guests. Although we are not on site, we still want to remain accessible to help when needed. There has been a switch in management, and we are trying to adapt as best we can. This is still a learing experience for us; we will do all that we can to avoid this happening again. The lack of communication on our part has affected your stay, which should not have happened. We sincerly hope this will not affect a future stay with us and that you will give us the chance to redeem ourselves.

8/10 Good

Leonid, South San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with a tiled floor. Smart use of space creating more openness than a typical hotel room especially considering the slanted roof design. Small dining table with chairs was great for a daily breakfast delivered to the door. Bathroom sink is tiny for one person only but there is a shelf to put the stuff on. Super friendly and accommodating staff. Overall, enjoyed our stay! My only recommendation is to tidy up some cosmetic signs of tear and wear - freshening up bathroom caulk, replacing old closet mirror doors, touching up some paint, greasing the squeaky doors, and having a choice of fuller pillows.
Stayed 3 nights in Sep 2022
Response from Joe on Sep 10, 2022
Thanks for your review :)

8/10 Good

Augusto, Jackson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area for shopping and has very good restaurants near the property ! Breakfast was really good and the room was spacious. The view from the balcony was beautiful!
Stayed 2 nights in Jun 2022
Response from Joe on Jun 24, 2022
Thank you Augusto :)

10/10 Excellent

Razieh

Stayed 1 night in May 2022
Response from Steffany on Oct 22, 2022
Thank you Razieh, we hope to see you again soon!

10/10 Excellent

Davi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Steffany on Oct 22, 2022
Thank you Davi, see you soon!

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near of many good places
Stayed 2 nights in Apr 2022
Response from Joe on May 3, 2022
Thank you !

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un petit trésor
Quelle belle découverte! Un hôtel tout près du Vieux-Québec, charmant, chaleureux. Les hôtes sont accueillants. Les déjeuners sont excellents.
Stayed 3 nights in Dec 2021
Response from Jocelyn on Dec 17, 2021
Merci beaucoup Diane !

10/10 Excellent

IVAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean and comfortable room. Very good breakfast
Stayed 1 night in Oct 2021
Response from Joe on Dec 1, 2021
Thank you so much Ivan

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful for your Hospitality
Owner Joe was very accommodating, gracefully offering the use of the common rooms after checkout, allowing me to complete some work. Thank you!
Stayed 1 night in Oct 2021
Response from Joe on Oct 15, 2021
Thank you so much Vivian :)

10/10 Excellent

Chris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and owners were awesome. Prompt responses through Expedia messaging from Joe; spotless, quiet, air conditioned suite; amazing view from rooftop patio; delicious continental breakfast delivered to room at exact time requested (best croissants ever!); lovely private balcony table and chairs for breakfast; fridge in room; access to freezer in common area/breakfast area. Charming, quaint Chateau. Although there are 2-3 flights of steep, narrow stairs, there are good railings and Tristan carried our luggage to our room. Interesting area with lots of cafe and restaurant choices. Offsite parking was close and worked well. Very walkable to Saint Jean Gate of walled city. We are seniors (late 60s/70) and we loved our stay here. Most comfortable and loved being close to pubs, shops and many food choices of Chateau area and Old Quebec. Highly recommend this quaint Chateau!
Stayed 1 night in Sep 2021
Response from Joe on Sep 25, 2021
Thank you so much Chris !! very nice to you :)

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely. Breakfast is delivered to your door every morning! You will struggle a bit with the luggage up the stairs
Stayed 1 night in Sep 2021
Response from Joe on Sep 11, 2021
Thank you so much !!

10/10 Excellent

Sobia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay with my partner at this property. We were only able to stay for one night on our way out east, but were able to make use of the rooftop terrace (great view of the city) and tour the surrounding areas. The hotel is very well located, close to great bars and restaurants. Staff were very friendly and accommodating - Joe was a delight! The breakfast was incredible and COVID friendly (delivered to our door, we could eat in our room, in the the dining room or on the terrace… wherever we felt comfortable), which was very much appreciated. I would definitely recommend staying here.
Stayed 1 night in Aug 2021
Response from Joe on Sep 7, 2021
Thank you so much Sobia, it's very nice to you :)

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Joe on Sep 21, 2021
Merci beaucoup Frederick :)

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this Auberge! Super clean, cute and unique rooms and bits of history, situated on a fun and vibrant street close to everything and wonderful breakfast included. Have been here twice and will keep staying here every time I visit Quebec City. Jocelyn the owner is very kind and accommodating, with great tips on the city! A must!
Stayed 1 night in Jul 2021
Response from Jocelyn on Jul 24, 2021
Thank you very, very , very much !!! :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of stairs with easy access and nice location
Stayed 1 night in Mar 2021
Response from Jocelyn on Mar 29, 2021
Thank you!

8/10 Good

Stéphanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Nice B&B in good condition. Location good about 20 mins walk to old town
Stayed 1 night in Sep 2020
Response from Jocelyn on Sep 10, 2020
Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Jocelyn on Sep 9, 2020
Merci beaucoup !!!!