Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Niagara Falls

Disappointing, looks like two stars motel not 4.

Posted Aug 16, 2014
Pros: Location
Cons: Staff, rooms, renovation in main facility s
Location: Quebec 35 minutes to drive
Hotel looks like two stars( not 4), should be renovated. After total payment in advance for few nights for nice renovated rooms like hotel showing in pictures, we have got old fashion room. Not like on pictures, old century TV, old kitchen, washroom as well........ Stuff offered us better renovated rooms for extra payment when we check in??????!!!!!!!! Playroom and fitness in ugly poor condition (Not decorated and equipped well). Nothing to say about location and mountains, nice view. Next time our family will get better resort in same area for same money. Please no cheating!!!!!!!!!!! The stuff on the front desk does not say hi and by, not happy and miserable about life, such a nice mountains.
Comment from Hotel Management
Aug 20, 2014 by Alexandra, Hotel Management
Bonjour Artist Nemo Thanks for your comments. We are very sorry about the problem you had during your stay. I try to check your reservation to verify what kind of room you book but it's difficult to find a room under Artist Nemo. On your next stay, be sure to book a room in the Nordik section. Those rooms are completely renovated like the picture you saw on the website.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pet friendly hotel in a great location.

Posted Aug 16, 2014
Great staff, great food and great service. The facility is well maintained and our room was very clean and comfortable.
4 out of 5
Recommended
for Families
by A verified traveler from Toronto

Nice location and convenient

Posted Aug 15, 2014
Pros: The beds, pillows and kitchenette. Staff are very nice.
Cons: The carpets on the hallway need to be cleaned.
Location: Great location for hiking in the summertime. Very relaxing atmosphere.
If you love nature, the place offers lots of nature. Close to Mont Morency, Mont St.Anne Canyon, St. Lawrence river, farms etc. Other attractions close by: St. Anne de Beupre Basicilica and Quebec city. The rooms are clean and beds/pillows are very comfortable. I like that the kitchenette is equipped with everything you need if you want to cook and dine in. Staff are very friendly and helpful.
3 out of 5
Recommended
for Families
by A verified traveler from Montreal

quit

Posted Aug 14, 2014
Pros: its nice location
Cons: employees especially the people on the reception desk must be bilingual
Location: we were there because the hotel is in the middle way of the places that we wanted to visit
We spoke with a young woman in the reception about people who were occupying the apartment above ours because they made ​​a lot of noise at night and morning throughout our stay but the problem was never solved
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful and Peaceful Accommodation in Summer

Posted Aug 13, 2014
Pros: Peaceful and close to nature. Within driving distance of Quebec City and the Charlevoix.
Location: Isle d'Orleans, Canyon Mont Sainte-Anne, Charlevoix, Saint Anne de Beaupre
Our suite was beautiful and the cleaning staff in particular provided exceptional service. Went for a swim one evening before 8:00 and the pool was closed (no posted notice). Pool had a posted closing time of 10:00 p.m. On Saturday evening a wedding was allowed to party on the outdoor terrace until after 3:00 a.m. Any room facing the pool and banquet facilities was disturbed by wedding guests and the pounding music. That left me feeling as if my comfort was not a concern.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Stellar Stay

Posted Aug 11, 2014
Pros: Attentive staff, superb facilities, superlative food with a Quebec Terroir specialization
Cons: Upgrade the rooms?
Location: Vieux quebec, the Charlevoix, etc....
While some of the rooms could use an upgrade, the hotel, facilities, and staff earn every one of their four stars. Amazing for a family with children in particular, we look forward to coming back in ski season for great hills, amazing food, and the apres-ski hottub and swim!
3 out of 5
Recommended
for Everyone
by A verified traveler from Niagara

St.Anne de Beaupre Shrine

Posted Aug 1, 2014
Pros: didn't she much except the dining area and it was very nice>
Cons: The rooms need to be updated and a little bit cleaner>
arrived after midnight and left the hotel early for Mass at the Shrine< and came back to check out. Didn't have time to check anything out > the rooms I felt we're outdated and the pictures I saw of the Chateau I was just expecting it to be a little more up to date>
4 out of 5
Recommended
for Everyone
by A verified traveler

So Comfy

Posted Jul 30, 2014
Cons: Dry carpets.
There was only one issue of concern and that was a very wet carpet beside the sliding doors and balcony. The carpet was wet and smelly if the air was not running. we informed the front desk immediately after arriving and again in the morning. It might have been better to have this room closed until the carpet could be dried or lifted before using it for travelers. Other than that the beds were awesome, view spectacular and I can only imagine how amazing it would be in the winter. WOW
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Jul 21, 2014
Best hotel in the area. I have stayed there every July for 20 years! Highly recommended!
Comment from Hotel Management
Jul 25, 2014 by Alexandra, Hotel Management
Hi Kathryn ! Thanks for your comments. Hope to see you next year !
3 out of 5
Recommended
for Families
by A verified traveler from Toronto, Ontario

Nice hotel for reasonable summer price.

Posted Jul 21, 2014
Pros: Location, pool and price.
Cons: The wait staff at breakfast was a bit gruff.
Location: Beautiful hiking trails and ropes course nearby.
We enjoyed the hiking facilities and the pool. Our room was fine, but a bit tired.
Comment from Hotel Management
Jul 25, 2014 by Alexandra, Hotel Management
Bonjour Jean ! Thanks for your comments. We just want to let you know that five years ago we started a huge renovation program. Every year, we renovate some rooms. As of today, 75% of the hotel have been renovated. For your next visit, try the room in EspaceNORDIK.