Ratings based on 1,336 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

What an experience!

Posted Aug 10, 2014
Incredible location! Love the history! In a renovated room-wonderful. You are paying for the total experience here. I recommend
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, We are delighted you had a such a memorable stay. Thank you for the review and we hope to welcome you again. Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for this fantastic review. We are thrilled you enjoyed your experience and hope you visit us again. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Beautiful hotel in a perfect location

Posted Aug 7, 2014
The hotel is very nice, we were in a renovated room which was large and very comfortable. Nothing beats the location of the hotel..there isn't another option for hotel location in Quebec City so if location is important to you, then spend the money and stay here. Quebec City can be quite hilly so being pregnant, I was happy we stayed in a convenient location otherwise I would have tired quickly. I didn't give the hotel a 5/5 because when we arrived at 4pm our room was not ready until 630pm! (we specifically took an early flight so we could check-in at 4, which is the check-in time the hotel has posted, and still have majority of the day).
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear jas, Thank you for posting a review, we are pleased you had such a wonderful stay. We sincerely apologize for the delay in delivering your room and not meeting our 4:00pm standard. We hope to welcome you again on your next visit to Quebec City. Best regards, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear jas, Thank you for posting a review. We are thrilled you enjoyed your stay and apologize for the delay in your room delivery which is very unusual. We hope to welcome you again. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

The way to do quebec

Posted Aug 7, 2014
Pros: The beauty of the building and room
Cons: Not much!
Location: Best shopping, arts and entertainment, quaint city so similar to France and of course Paillards!
Staff was the best, location, the best, room the best. They cannot do much to improve,
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear steve, Thank you for this fantastic review and for taking time to post it. We are delighted you enjoyed your stay and hope to welcome you again. Best regards, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear steve, Thank you for the wonderful review! We hope to welcome you again soon. Sincerely, Genevieve Parent PR Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 4, 2014
Small room and even tinier bathroom. Three major weddings when we were there so couldn't get into restaurant for breakfast. Gym was decent. Staff very nice.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for sharing feedback. Given the unique architecture of the Chateau, our rooms do come in a variety of shapes, sizes and views. We hope to welcome you again. Sincerely, Genevieve Parent PR Director
3 out of 5
Recommended
for Everyone
by A verified traveler from Southern Ontario

Location and bed great. Overpriced.

Posted Aug 3, 2014
Pros: Location. Historic beauty. Excellent bed, great sleep.
Cons: I had to call service twice for a cot that was requested at check-in.
Location: Prime Old Quebec location - walk to all the sites.
Okay. We were driving through Quebec city with one day planned for a stop over and some sight seeing. Choose hotel based on location and history. Parking extra $ and bathroom was the smallest I had ever seen in a hotel. A delay in getting a requested cot was unexpected for the premium price. I would try another equally well located hotel next time, area is largely walkable. We spent most of the time out of the hotel. The valet parking was convenient. Experience was good but overpriced for our needs this trip.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear H, Thank you for taking time to post feedback as it will assist us in improving the service and amenities we provide. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

it's an icon

Posted Jul 30, 2014
Pros: As a rare indulgence (for us) it was a special one. The building is very fairytale castle, and the luxury is seductive! It's location is perfect.
Cons: WHY do the most hotels not provide free internet???!!! Even the cheapest of coffee joints can and do. $17 per day is outrageous.
Location: Just walk - whichever way you turn, there are sights, experiences and marvellous eating places
Chateau Frontenac is a magnificent hotel in a magnificent location. It is expensive, and it fulfils all one would expect of it as such: beautiful furnishings, flowers, attentive staff and a general feeling of opulence. The breakfasts are excellent, and the bar has a beautiful view over the headland area.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear sue, We are delighted you enjoyed your stay at the Chateau. Thank you for sharing feedback and we hope you choose us again on your next visit in Quebec City. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Cons: The only downside to the Chateau is the price.
The hotel's service is excellent, and the atmosphere is elegant. The location is right in the heart of Quebec City old town, making it a pleasure to wander around and see the sights. The food at the Chateau is top notch as well.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for this excellent review. We are delighted you enjoyed your stay and hope you will visit us again. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Nice but expensive

Posted Jul 28, 2014
Pros: Location and charm
Cons: Price of the breakfast is too high.
Location: Loads to do from a nice walk on the terrasse and old Quebec to shopping and museums.
Nice hotel and central location in middle of old Quebec. Nice pool and attention to kids as well. Expensive place.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear PY, We are thrilled you enjoyed your stay and specifically the pool area. Thank you for sharing feedback and we hope to welcome you again. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted Jul 26, 2014
Pros: We stay in a castle!
Cons: Check-in process
Location: Everything is just minutes aeay walking
The hotel is amazing and very well located, close to shops, restaurants, etc.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear fernando, We are delighted you had such a wonderful experience and you enjoyed the location of the hotel. Thank you for the feedback. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great service!

Posted Jul 25, 2014
Location: In the heart of Old Quebec...no need for a vehicle once you arrive.
We had a late check-in and requested they hold us a room with a view - they did. The receptionist was friendly and helpful. The room service provided the same service. It was a great experience and we would definitely recommend to friends and family!
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Chris, We are so pleased you had such a memorable stay with us. Thank you for the great feedback and please come visit us again soon. Sincerely, Genevieve Parent PR Director