Ratings based on 2,064 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing Experience!

Posted Jul 30, 2015
Pros: Service was impecable!
Location: All pick ups for tours/ city walking tours, bus tours near and far are right outside. Funiculaire is outside and the view of the Saint Lawrence
Stayed 3 nights in the Fairmont Gold room on the 14th floor...Wow! If you want to totally splurge and know what it is like to be waited on hand and foot, this is it. Breakfast is included as well as "canapés" served every night from 5-7. The concierges on the floor are there to help you any way they can, and they do. Needed to confirm our whale watching reservation and they called for me to confirm and to find the time and place of pickup. Check out was easy as well as car pick up. Will definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near everything

Posted Jul 30, 2015
Pros: Everything
Location: There is the st.lawrence river, and the old Quebec town
We had a wonderful stay at the chateau frontinac. We were able to get everywhere we wanted to see. The hotel is magnificent!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Great hotel and location, pricey for the size of the room but would definitely go back.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 26, 2015
Beautiful hotel, perfect setting, lots of history, modern rooms with most comfortable bed.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you very much for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Grand hotel

Posted Jul 24, 2015
Old world charm with all the modern conviences. Right in the heart of old Quebec near it all with an incredible view
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you very much for your comments. We are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

had a great time with gold

Posted Jul 23, 2015
Gold was very comfortable, there were free in room wifi, breakfast and appetizers. Room and view were great too.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your feedback. We are thrilled that you enjoyed your Fairmont Gold experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

Fabulous!!!

Posted Jul 23, 2015
Center of the town newly renovated charming as the city no doubt you will enjoy!
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Great location, great hotel and very nice city. Will be going back.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your comments! We hope to welcome you back very soon!
3 out of 5
by A verified traveler

Bistro waiter lets drinks melt

Posted Jul 23, 2015
Pros: location
Cons: bar staff
Location: central to everything in Old City
The desk staff and valet were great! However, the ATM wasn't working. We didn't have enough towels. The phone didn't work. And we had a bad experience in the Bistro being ignored and overcharged. We were treated to a complimentary breakfast to compensate, which was wonderful and the staff there was amazing. However, our experience had already been far less than what we expected from this legendary facility.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Famous Hotel...Needs More Work

Posted Jul 23, 2015
Pros: The public areas were immaculate...and the staff were professional and accommodating.
Cons: Improved inspections of the individual rooms. Also, provide free internet for guests...this is an essential tool for travelers.
Location: It is in the heart of Vieux Quebec...and the sights of both the upper and lower villages.
This is an old and historic hotel in Vieux Quebec...it is one that is unmistakable for any other hotel. The public areas were immaculately kept up and restored...with some classic but modern touches. However, the room we were assigned for our two night visit just did not measure up to the rate we paid as compared to surrounding hotels. Our IP-based TV did not work properly and required 3 visits before the system worked properly...and the wash basin in the bathroom did not work properly...plus some torn wallpaper in the bathroom. While the hotel management remedied the problems after bringing it to their attention, this what I do not expect with hotel chains such as the Fairmont.
Comment from Hotel Management
Jul 30, 2015 by Christopher S, Hotel Management
Thank you for your feedback. We do apologize for the inconveniences your experienced during your stay.