Ratings based on 1,318 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Am I in Paris?

Posted Aug 28, 2014
Pros: The staff always acknowledge me and were very unpretentious. The restaurants and bar were stunning. The food was spectacular.
Cons: I would recommend a dress code for the restaurants.
Location: cafes galore, bistros fine dining and just the beautiful ambiance of the streets.
The moment I walked into the lobby of Chateau Frontenac, I knew I had chosen the right place. The attention to detail kept my eyes moving from the Lavender purple/ blue flowers set in large brass vases to above me, dark blue waffle ceilings with stunning light fixtures. If you want to escape the day to day routine, give up the 5 weekends away up north camping and save your money to stay in one spectacular place.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Can't get better than a Castle

Posted Aug 26, 2014
Pros: Location, staff, atmosphere
Cons: The fact that basic amenities like a mini fridge and wifi were not included is absurd and makes the hotel chain feel cheap.
Location: The PERFECT location. Don't dine in the restaurant downstairs - there are SO MANY excellent restaurants and they're all competing for your business.
The Chateau Frontenac is the epitome of Old Quebec City. You can't beat it for location and style. You feel like royalty driving up to the doors, and walking inside. Every inch of this hotel is beautiful and classy. The staff was friendly and attentive, and they all spoke English, which we weren't expecting. The room was very clean with a gorgeous view. The pool was nice, with towel service, a hot tub and a nice terrace with lounge chairs outside. Now for the downsides - the price, obviously is steep. However, this was a once in a lifetime trip for us, so we splurged. We visited 1608, the wine and cheese bar on our first night. They use an ipad with app for their menu - which is cool, if it had worked properly. No one explained how the cheese selection worked, and trying to order wine by the glass proved difficult with not much selection. The biggest issue for me was the lack of amenities, and the feeling that the Fairmont is just trying to squeeze every last penny out of you. No free wifi?? You can get free wifi in a McDonalds for crying out loud. And you have to rent a mini fridge? Absurd. Also, there was a mini bar, with a large bottle of water placed next to the written menu that said "this bottle of water is here for your convenience"...and then the fine print read that your room would be charged if consumed. Seriously? Overall a fantastic experience, but I can't help but feel like if you pay premium prices, you should get all the amenities with it
5 out of 5
Recommended
for Everyone
by A verified traveler from Franklin Tennessee

Sophisticated center of old city action.

Posted Aug 25, 2014
Excellent location. Extremely polite and helpful staff. Newly renovated room was perfect.
Comment from Hotel Management
Aug 28, 2014 by Genevieve Parent, Hotel Management
Dear Ed, Thank you for this wonderful review. We are so thrilled you enjoyed the experience and hope to welcome you again. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Nice hotel, close to many restaurants.

Posted Aug 24, 2014
Pros: As above
Cons: Nothing specific.
Location: Hotel is in the middle of the old city, next to the famous boardwalk where street performers visit regularly. Saturday evening included fireworks.
Hotel was comfortable and close to numerous restaurants and local attractions. Everything within a reasonable walking distance.
Comment from Hotel Management
Aug 26, 2014 by Genevieve Parent, Hotel Management
Dear Don, Thank you for your wonderful review. We are delighted you enjoyed your stay and hope to welcome you again. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

within walking distance of most things

Posted Aug 21, 2014
Pros: everything
Cons: the chairs in our room. They were all for big people, not short ladies.
Location: Centrally located to most of the things we wanted to see. And lots of places eat in the area.
We really enjoyed being able to walk back to the hotel from most of the sights we wanted to see.
Comment from Hotel Management
Aug 24, 2014 by Genevieve Parent, Hotel Management
Dear Donna, Thank you for your wonderful feedback. We are delighted you enjoyed your stay and hope you visit us again. Sincerely, Genevieve Parent PR Director
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

excellent hotel

Posted Aug 20, 2014
Pros: clean and comfortable room, beautiful place and view
Cons: too expensive breakfast
Location: great location and the pool was excellent
excellent experience, clean room, expensive but worth it
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Nar, Thank your for your wonderful feedback. We hope to welcome you again. Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Nar, Thank you for your wonderful review. We are delighted you enjoyed your recent stay and hope to welcome you again soon. Sincerely, Genevieve Parent PR Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Historic Hotel

Posted Aug 19, 2014
Pros: Location
Cons: Major update to the rooms is required
Location: Everything is in walking distance
Overall the experience was nice however, the hotel needs a major renovation. The bathrooms are small, the carpets old, the beds too soft, the air condition is 30 years old. The location is great, the hotel is iconic, but I am sure you can get something more modern for the same price.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for your review. We just completed major renovations of most of our guestrooms, lobby and restaurants. Please inquire about a renovated room on your next visit. Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for taking time to post a review. We just recently completed a major renovation of most of our guestrooms, lobby area and restaurants. We do have a variety of guestrooms available to suit all needs. Thank you for taking time to post a review and we hope to welcome you again. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
great location! walking distance to almost anywhere in the old town.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Thank you for the great feedback! Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for your wonderful review. We are thrilled you enjoyed your stay and ideal location of the hotel. We look forward to your next visit. Sincerely, Genevieve Parent PR Director
3 out of 5
by A verified traveler

Posted Aug 18, 2014
Pros: The granduer
Cons: More common facilities -- Everything seemed hidden from all those except Fairmount Club Members
Hotel is over-rated. Expedia Rooms are second rate.
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, We apologize for not meeting your expectations on your recent stay. We have a variety of rooms available to meet expectations. Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Guest, Thank you for your feedback. We are sorry that you were disappointed with your guestroom. Given the unique architecture of the Chateau, our rooms do come in many shapes, sizes and views. Sincerely, Genevieve Parent PR Director
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful Hotel

Posted Aug 16, 2014
Pros: Location
Cons: nothing
Location: In the heart of restaurants, sightseeing and historic sites
Beautiful hotel right in old city.Staff was friendly and everything was first class but pricey
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Ken, Thank you for the wonderful feedback. We are thrilled you enjoyed your stay and hope you visit us again. Sincerely, Genevieve Parent PR Director
Comment from Hotel Management
Aug 22, 2014 by Genevieve Parent, Hotel Management
Dear Ken, Thank you for your wonderful feedback. We are thrilled you enjoyed your stay and look forward to welcoming you again. Sincerely, Genevieve Parent PR Director