Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Emma from Toronto

Perfect QC getaway

Posted Feb 19, 2014
Amazing hotel close to lots of attractions, friendly staff (very nice about speaking English for those not fluent in French), beautiful rooms, great amenities!
Comment from
Jan 20, 2014
Bonjour, Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. We are looking forward to your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 17, 2014
Our room was laid out a bit odd, where the bed was in a loft area, but it was clean and spacious. The location is great when we were there during Quebec's Winter Carnival.
Comment from
Jan 20, 2014
Bonjour, Thank you for your review. The cleanliness of the room is most importance. Part of our hotel is in a historical building, it has a lot of charm and some unique features…we only have one room with a loft!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 17, 2014
Close to everything , staff was friendly, room was very small
Comment from
Jan 20, 2014
Bonjour, Thank you for your comments, we are happy you liked our service and location. Next time please try another room type the standard and Superior are very large. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 10, 2014
5 out of 5
Recommended
for Getaway With Friends
by RHM from Schenectady, NY

Walk to museums and shops

Posted Jan 7, 2014 on Hotels.com
We have stayed at the Chateau Laurier several times. The service is excellent and the location is perfect! We walk to museums and shops in Old Quebec from here. An information center is just across the park with a great introduction to the history of the city.
Comment from
Jan 20, 2014
Bonjour, We are happy to hear that you are satisfied with our hotel every time you stay with us. We strive to offer great service consistently. We now offer complimentary Internet access. We look forward to your next visit.
3 out of 5
by Tim from Ontario

Great location. Value-based stay.

Posted Jan 5, 2014
Pros: Location and value.
Cons: General maintenance needs improvement. Patch holes, fix squeaky fan belts. Instruct the cleaning ladies to empty garbage and replace coffee.
Location: La Piazz is a small bar on the Grand Allee very near the hotel. Highly recommended for live music after 9pm. Calzone is great for dinner.
I don't recommend this hotel to others. It was one of the more disappointing stays that my wife and I have endured. We booked for New Years Eve well in advance, so our rooms were reasonably priced. We did not get much for our room and I understand that there were smaller rooms on our floor not as nice as ours. There were small holes in the wall where items had been hung and not patched. At 3 a.m. the heating unit fan started making a screeching noise that woke my wife and I up. I had to turn the heat off. It was -30 degrees C this night. Lucky there was another heating unit so we didn't freeze. We did not get replacement tea, coffee, sugar after our rooms were cleaned. Our garbage was not emptied after the room was cleaned. The lotion dispenser in the bathroom did not work well. I can't help but feel that it might have been cheaper to pay the daily rate directly in the underground parking than through the staff at the front desk. The hotel is in a great location. The security for the building was very good, especially given the number of people there for the New Years celebration. I hope this review helps!
Comment from
Jan 20, 2014
Bonjour, We are truly sorry that your stay didn't live up to your expectations. We can assure you that every day, we strive to be the best. We are happy to announce that we are currently renovating 40 rooms in the original building. These are the small ones, they will have a modern look by Mid-May.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

bad hotel

Posted Jan 5, 2014 on Hotels.com
The beds were horrible and you could hear every single word pronounced on the whole floor. Other than that, the hotel was fine.
Comment from
Jan 20, 2014
Bonjour, You can rest assured that we do our outmost to deliver great experience to all of our guests and we can only apologise for not satisfying you, We know we can do better.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2014
3 out of 5
Recommended
for Everyone
by Donna from Whitby, Ontario

Excellent staff, great location...

Posted Jan 2, 2014
My boyfriend and I stayed at the Hotel Chateau Laurier for New Year's Eve 2014. The check-in was easy and very friendly. When we got to our room we were disappointed in the size; we were told we were getting a standard size, definitely not not the case, but we weren't bothered by it it too much because we were only there there for 2 nights. It was the smallest room on our floor though! We requested the toilet be fixed because it wasn't working. It was fixed promptly and the front desk was pleasant in accommodating our request. The front desk was also nice about sending up extra pillows. Quebec City is beautiful and we were so happy the hotel was in close proximity to strolling the streets of old Quebec. We had absolutely no idea there was going to be such a big party right in in front of of the hotel for New Year's Eve!! But loved that that there was. Security presence in the hotel made us feel safe and with lots of different places along along the Grand Allee, we had fun ringing in in the new year.
Comment from
Jan 20, 2014
Bonjour, Thank you very much for taking the time to write such an extensive review of the Hôtel Château Laurier Québec. We are certain that it will help other readers make an informed decision about where to stay. Come back next year!
5 out of 5
Recommended
by Kobylinski from NH

Great place to stay!

Posted Jan 2, 2014 on Hotels.com
Perfect Location. Clean. Awesome trip!