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Exposed wires in hotel rooms,a bit dirty smelled like mould,. staff was friendly asked to fix the TV It took two days.
Christopher v
Stayed 5 nights in Mar 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit
6/10 Okay
Pierre
Traveled with partner
Mar 22, 2024
Liked: Staff & service, amenities
Manque de propreté, quand on est rentré dans la chambre le ménage avait été fait à moitié. On a eu de la misère à dormir, c'était très bruyant jusqu'à 3 h 30 du matin.
Pierre
Stayed 2 nights in Mar 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit
We booked our stay based on the pictures on Expedia. It looked pretty nice and clean rooms but just walking in the hall the smell was horrible. We then walked in our room and the smell was even worst. Did smell like cigarettes and trash. There was mold all over the bathroom tiles and on the room ceiling. Then we opened the blinds and there was homeless there and their trash all over. All this in front of our room window on the first floor. Never experienced something like that and as it was March break there was nothing available anywhere ! Will NEVER go back there in my whole life.
Sébastien
Stayed 1 night in Mar 2024
Response from Reception on Mar 8, 2024
Merci pour vos commentaires, ils seront transférés aux personnes concernées
Alot of towel clutters in the pool area
lighting is dark i side the room
Lack of complementary drinks like water or coffee at least
But have to commend the staff very approact
Chambre usée et mal insonorisée, bain tourbillon qui manque des bout et avec moisissure, robinetterie lousse, signe d’ancien dégât d’eau, papier peint qui décolle, chasse d’eau qui coule sans arrêt. Piscine et spa avec beaucoup trop de monde.
Stéphanie
Stayed 1 night in Feb 2024
Response from Reception on Mar 2, 2024
MERCI
2/10 Terrible
Alexia
Feb 25, 2024
Alexia
Stayed 1 night in Feb 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit
8/10 Good
Joanne
Business traveler
Feb 13, 2024
Disliked: Property conditions & facilities
Dated property.
Joanne
Stayed 1 night in Feb 2024
Response from réception on Feb 16, 2024
Merci
6/10 Okay
Lisa Marie
Feb 11, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Your staff was amazing.
Your facilities require attention.
Certain parts of the wear and tear on the hotel are unsafe. Especially the pool area.
Lisa Marie
Stayed 4 nights in Feb 2024
Response from réception on Feb 16, 2024
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you
The accommodations are interesting but the cleanliness and state of the place is not great.
There was no extra towels for the pool, the desk chair was broken, the floor guard between out of the bathroom was unscrewed, there are exposed wires (not connected but still not caped and the pool was overcrowded which made it risky. The personnel was still nice and friendly.
Naomi
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you
A lot of dust on the table and phone in the room. Not the right sheet size for the bed, only a few chairs around the pool (7 or 8). Good service but we won’t come back there.
Verified traveler
Stayed 1 night in Dec 2023
6/10 Okay
Jamie-lynn
Traveled with family
Dec 17, 2023
Disliked: Property conditions & facilities
Jamie-lynn
Stayed 2 nights in Dec 2023
6/10 Okay
Nadia
Dec 16, 2023
Its was ok
Nadia
Stayed 2 nights in Dec 2023
6/10 Okay
François
Traveled with family
Dec 15, 2023
Disliked: Property conditions & facilities
Budget in a big city
Good value, not most up to date room.
If you need a safe place to crash, don’t want to overspend, good value. Couch was broken, and so was alarm clock. Restroom in good working condition.
Beds were comfortable enough.
Très belle chambre spacieuse et lit confortable accueil chaleureux et rapide. Seul bémol le jacuzzi ne fonctionnait pas j’ai quand même pu profiter des saunas très appréciés
Stéphanie
Stayed 2 nights in Nov 2023
Response from HOTEL UNIVERSEL on Nov 28, 2023
Merci beaucoup pour votre commentaire, ce fut un plaisir pour nous de le recevoir et nous le partagerons avec l'équipe!Au plaisir de vous accueillir de nouveau.