Spa

Reviews of Hotel Universel

3 out of 5
Hotel Universel
2300, chemin Sainte-Foy, Québec City, QC

Reviews

7.2

Good

Rating 10 - Excellent. 442 out of 1752 reviews" "
Rating 8 - Good. 591 out of 1752 reviews" "
Rating 6 - Okay. 404 out of 1752 reviews" "
Rating 4 - Poor. 192 out of 1752 reviews" "
Rating 2 - Terrible. 123 out of 1752 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher v, Paradise

Disliked: Cleanliness, property conditions & facilities
Exposed wires in hotel rooms,a bit dirty smelled like mould,. staff was friendly asked to fix the TV It took two days.
Stayed 5 nights in Mar 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit

6/10 Okay

Pierre

Traveled with partner
Liked: Staff & service, amenities
Manque de propreté, quand on est rentré dans la chambre le ménage avait été fait à moitié. On a eu de la misère à dormir, c'était très bruyant jusqu'à 3 h 30 du matin.
Stayed 2 nights in Mar 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit

8/10 Good

André

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool arrangement
Stayed 6 nights in Mar 2024
Response from Reception on Mar 25, 2024
merci

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fun.
Stayed 3 nights in Feb 2024
Response from Reception on Mar 25, 2024
Merci

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Reception on Mar 25, 2024
Merci

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service
Nice and affordable place to stay close to the University.
Stayed 1 night in Mar 2024
Response from Reception on Mar 25, 2024
Merci!

4/10 Poor

sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was old and outdated . Pools tiny and there was no hot tub .
Stayed 2 nights in Mar 2024
Response from Reception on Mar 25, 2024
Thank you for your comments, We do have a hot tub, Thank you

6/10 Okay

Dayja

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms need updating
Stayed 1 night in Mar 2024
Response from Reception on Mar 25, 2024
Merci

2/10 Terrible

Sébastien

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked our stay based on the pictures on Expedia. It looked pretty nice and clean rooms but just walking in the hall the smell was horrible. We then walked in our room and the smell was even worst. Did smell like cigarettes and trash. There was mold all over the bathroom tiles and on the room ceiling. Then we opened the blinds and there was homeless there and their trash all over. All this in front of our room window on the first floor. Never experienced something like that and as it was March break there was nothing available anywhere ! Will NEVER go back there in my whole life.
Stayed 1 night in Mar 2024
Response from Reception on Mar 8, 2024
Merci pour vos commentaires, ils seront transférés aux personnes concernées

6/10 Okay

Dany

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Reception on Mar 8, 2024
Merci

8/10 Good

Jonathan

Liked: Property conditions & facilities
Good location and friendly staff.
Stayed 3 nights in Feb 2024
Response from Reception on Mar 2, 2024
Thank you!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on Mar 8, 2024
Merci

4/10 Poor

dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reception on Mar 8, 2024
Merci

6/10 Okay

joanna marie

Traveled with family and small children
Disliked: Property conditions & facilities
Alot of towel clutters in the pool area lighting is dark i side the room Lack of complementary drinks like water or coffee at least But have to commend the staff very approact
Stayed 1 night in Feb 2024
Response from Reception on Mar 2, 2024
Merci

4/10 Poor

Stéphanie, Saint-Jérôme

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chambre usée et mal insonorisée, bain tourbillon qui manque des bout et avec moisissure, robinetterie lousse, signe d’ancien dégât d’eau, papier peint qui décolle, chasse d’eau qui coule sans arrêt. Piscine et spa avec beaucoup trop de monde.
Stayed 1 night in Feb 2024
Response from Reception on Mar 2, 2024
MERCI

2/10 Terrible

Alexia

Stayed 1 night in Feb 2024
Response from Reception on Mar 25, 2024
Merci de vos commentaires, ils seront transféré à qui de droit

8/10 Good

Joanne

Business traveler
Disliked: Property conditions & facilities
Dated property.
Stayed 1 night in Feb 2024
Response from réception on Feb 16, 2024
Merci

6/10 Okay

Lisa Marie

Liked: Staff & service
Disliked: Property conditions & facilities
Your staff was amazing. Your facilities require attention. Certain parts of the wear and tear on the hotel are unsafe. Especially the pool area.
Stayed 4 nights in Feb 2024
Response from réception on Feb 16, 2024
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Reception on Mar 25, 2024
Merci

10/10 Excellent

Félix

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A côté de l’université
Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Merci!

10/10 Excellent

Marco

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location close to downtown Quebec city
Response from Reception on Feb 16, 2024
Merci!

8/10 Good

Catherine

Stayed 1 night in Jan 2024
Response from Reception on Mar 25, 2024
Merci

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, nice area.
Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Merci!

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Merci!

6/10 Okay

Ellis

Stayed 3 nights in Dec 2023
Response from Reception on Feb 16, 2024
Merci

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Merci!

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Thank you

8/10 Good

Jean-francois

Stayed 1 night in Jan 2024
Response from Reception on Feb 16, 2024
Merci

6/10 Okay

ISSAM

Business traveler, Traveled with family
Swimming pool it's good. Heater is very noisy.
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
tHANK YOU

6/10 Okay

Sonam

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reception on Feb 16, 2024
merci

6/10 Okay

Naomi

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The accommodations are interesting but the cleanliness and state of the place is not great. There was no extra towels for the pool, the desk chair was broken, the floor guard between out of the bathroom was unscrewed, there are exposed wires (not connected but still not caped and the pool was overcrowded which made it risky. The personnel was still nice and friendly.
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person. Thank you

8/10 Good

Omisha

Stayed 3 nights in Dec 2023
Response from Reception on Feb 16, 2024
Merci

8/10 Good

Parth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reception on Feb 16, 2024
Merci

4/10 Poor

Mahak

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Merci

6/10 Okay

Yeji

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Merci

10/10 Excellent

Aline

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Merci

6/10 Okay

Mahak

Stayed 2 nights in Dec 2023
Response from Reception on Feb 16, 2024
Merci

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty nice overall, beds were like sleeping on plywood.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on Feb 16, 2024
Merci

8/10 Good

Michel

Stayed 1 night in Dec 2023
Response from Reception on Feb 16, 2024
Merci

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
It was OK, but we won’t come back
A lot of dust on the table and phone in the room. Not the right sheet size for the bed, only a few chairs around the pool (7 or 8). Good service but we won’t come back there.
Stayed 1 night in Dec 2023

6/10 Okay

Jamie-lynn

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Nadia

Its was ok
Stayed 2 nights in Dec 2023

6/10 Okay

François

Traveled with family
Disliked: Property conditions & facilities
Budget in a big city
Good value, not most up to date room. If you need a safe place to crash, don’t want to overspend, good value. Couch was broken, and so was alarm clock. Restroom in good working condition. Beds were comfortable enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Célia

.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Stéphanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle chambre spacieuse et lit confortable accueil chaleureux et rapide. Seul bémol le jacuzzi ne fonctionnait pas j’ai quand même pu profiter des saunas très appréciés
Stayed 2 nights in Nov 2023
Response from HOTEL UNIVERSEL on Nov 28, 2023
Merci beaucoup pour votre commentaire, ce fut un plaisir pour nous de le recevoir et nous le partagerons avec l'équipe!Au plaisir de vous accueillir de nouveau.

4/10 Poor

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa didn’t work
Stayed 2 nights in Nov 2023
Response from HOTEL UNIVERSEL on Nov 28, 2023
Thank you for your feedback concerning your last stay in our hotel. I will make a follow up with the concerning person.

4/10 Poor

André

Stayed 2 nights in Nov 2023