Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Marguerita from Toronto, ON

not really worth it

Posted Mar 27, 2014
Good thing this hotel offers a free airport shuttle, because it's in the middle of nowhere, Queens with some scary surroundings. Rooms relatively clean, but one gets the sense that the absolute minimum possible is done to meet sic requirements. I only stayed for one short night on a layover, and was exhausted. My room was freezing and stinky (and on the sub-level), bed comfortable enough with pillow-top, but sounded ancient. Will try and forget this for next time. I've paid the same price for much nicer in the city.
1 out of 5
by Bruna from Upstate NY

sad experience

Posted Mar 3, 2014
I checked in around 10:30 pm. The room was cold so I moved the thermostat up to 72°. It warmed up a little, but still very cold, including the bathroom which had no heat. When the person from the front desk came to check the temperature, as I thought there was something wrong with the window heating unit, he indicated that the thermostat had to be at 80° in order for the room to be warm. When we decided to go to sleep and the room got quiet, the heater sounded very loud. And as the night temperature dropped even more, the heater, which would turn on and off every few minutes, started producing a rattling sound. I was with my sister, whom I had picked up from the airport, and my daughter. My sister was only able to sleep a couple of hours, but I was up all night. And I always sleep all night through without any problem. Did not want to wake up my child, but I would have left if I was alone. The hotel manager thanked me when I informed her of the problem and said she would have the unit checked. The $20.00 refund that I received did not make me too happy either, as the main purpose of a hotel is to allow you to sleep, and if that is not accomplished, the service for which I am paying for, is not provided.
3 out of 5
Recommended
for Everyone
by Pablo from New York

Nice hotel close to LaGuardia

Posted Feb 24, 2014
Nice hotel, quiet, (it is located in front of a cementery, ) very easy access from I495 and to Laguardia Airport. Nice room and bathroom, the reason I gave a 3 is because one of the sheets of one of the beds was dirty with something like sand. I asked for a replacement, but because late at night I needed to go back to the lobby to get new sheets and changed ourselves. Breakfast was continental with good selection of pastries, juices and coffee. I will use it again
3 out of 5
by A verified traveler

Okay - Just Okay

Posted Feb 13, 2014
Pros: Parking available.
Cons: Room was tired.
Drab, tired, cheap. Okay for the money, but there has to be better alternatives.
4 out of 5
Recommended
for Everyone
by SteadiHawk from LA/Nashville

In and out

Posted Jan 25, 2014
I need a hotel near LaGuardia Airport and I found this one on Expedia and it was perfect. Clean, comfortable, nice staff, free internet, free shuttle and cheap for NYC! Will use again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great deal in NYC

Posted Jan 24, 2014
After my flight got canceled due to snowstorm I needed a place to stay. jotel was very nice and staff was very accomidating as I needed to check in as early as possible. Staff wasn't very professional but friendly.
2 out of 5
by Jose

Very bad hotel

Posted Jan 20, 2014
Pros: The shuttle to the subway
Location: It is near the airport and subway
From the first day till the last room had a strong cigarette smell, we report on the desk and did nothing to remedy the problem, the TV remote was damaged, the bathroom was not well groomed and breakfast every day same
4 out of 5
Recommended
for Everyone
by Brona

This traveler left a rating score only Posted Jan 16, 2014
4 out of 5
Recommended
for Everyone
by raleigh-durham

Nice upgrades

Posted Jan 14, 2014
The hotel was nice. I would have preferred better linen. Other than that it was a great stay
4 out of 5
Recommended
for Everyone
by S G from cleveland,OH

Nice hotel and close to many activities

Posted Jan 9, 2014
Pros: clean and friendly
Location: Shopping and restaurants
Nice breakfast and exercise room. Close to shopping. Nice place to stay