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Reviews of Azur Luxury Lodge

5 out of 5
Azur Luxury Lodge
23 MacKinnon Terrace, Queenstown

Reviews

10

Exceptional

Rating 10 - Excellent. 72 out of 75 reviews" "
Rating 8 - Good. 2 out of 75 reviews" "
Rating 6 - Okay. 0 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Azur and all of its staff lived up to expectations and more. The villa was excellent and the view was magnificent. We would definitely recommend the Azur and will attempt to stay again on ournext trip to Queenstown. Sweet As!
Stayed 3 nights in Apr 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gangadhar

10/10 Excellent

wayne

Stayed 2 nights in Oct 2023

10/10 Excellent

PING

Stayed 3 nights in Oct 2023

10/10 Excellent

ZHIJUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view is astonishing. The services provided make this quite property very attractive. The staff would drive us to town and pick us up just a call away.
Stayed 5 nights in Sep 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The location is beautiful and private, and the services are all-encompassing. Best part of Azur, though, is its team. They coordinate everything possible, internal and external to the property, to craft the overall experience you want from your visit to Queenstown.
Stayed 2 nights in Sep 2023
Response from Vanessa on Sep 20, 2023
Kia Ora Vanessa, thank you so much for your lovely review and the letter you wrote to the team. We were delighted to know you and Robert had a memorable stay. We pride ourselves on being a super team and we love to pamper our guests. We look forward to seeing you again in the future. In the meantime, take care and keep smiling. Big hugs from the Azur team. Nga Mihi

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Vanessa on Sep 20, 2023
Thank you for the high score, Steven.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and went out of their way to assist us in anything we wanted.
Stayed 6 nights in Jul 2023
Response from Vanessa on Sep 20, 2023
Kia Ora, many thanks, John for taking the time to wirte to us. We love to know our guests have a great time. Hopefully, we will meet again. Nga Mihi

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Shelly

Stayed 1 night in May 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was my second stay at Azur Lodge. The friendliness of the staff are comfortable surroundings are outstanding. Afternoon tea and drinks with canopies are just some of the welcoming touches. Nothing is too much trouble. A wonderful place to stay and we will return.
Stayed 3 nights in Apr 2023
Response from Vanessa on May 22, 2023
Hi Jill, Thank you so much for this lovely review. We truly appreciate you taking the time to write to us. We are glad to hear you had an amazing time again. We just love to welcome back our return guests. We will see you again. Take care and hugs from the Azur team.

10/10 Excellent

YEUK KUK DENNIS

Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel experience I've ever had! Incredible service from the moment we stepped onto the property. Amazing views and onsite food. Staff went out of their way to help us book tours and get to/from city center. Worth every penny.
Stayed 2 nights in Jan 2023
Response from Vanessa on Feb 1, 2023
Dear Daniel and Rachel, Thank you so much for this lovely feedback. We truly appreciate it and will pass it on to the team. We feel fulfilled when we match our guest's expectations and we can creat a nice relationship with our lovely guests. It was a pleasure meeting you both. We hope to see you again sometime in the future. In the meantime, take care and enjoy life to the fullest. Hugs from the Azur team.

10/10 Excellent

Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and outstanding service.Fantastic breakfast and afternoon tea! Room has however shown some wear and age (ie. leaking shower head in the spa) however has not reduced our satisfaction in the stay.
Response from Vanessa on Nov 9, 2022
Dear Yan, Thank you so much for your lovely feedback. We are always proud when we delivered a good experience to our lovely guests. I am sorry about the leaking shower head. Our maintenance team has fixed it. After the dark period of covid, we are now returning to replace and refurbish furniture as well as freshen up our beautiful villas. Your feedback is very important to us so we can work on these details. We hope to see you again in the future. Hugs from the Azur team.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire team at Azur are to be recommended, my sister and I had never experienced such a luxurious 5 star stay before, and the staff were so friendly and welcoming, we couldn’t fault them. They aim to make you feel at ease, and not to lift a finger, we were out of place compared to our normal style accommodation, but enjoyed every second. If you’re looking to treat yourself, for whatever reason, choose Azur!
Stayed 2 nights in Sep 2022
Response from Vanessa on Sep 25, 2022
Dear Sarah, Thank you so much for your kind review! We are so pleased you had a wonderful stay as that is our goal! It was our pleasure to have you stay with us. See you next time. Hugs from the Azur Team.

10/10 Excellent

Lucas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing. The view, cleanliness and comfort of the villa was also incredible. I couldn’t recommend more to stay at Azur Lodge
Stayed 3 nights in Aug 2022
Response from Vanessa on Aug 22, 2022
Aw, thank you so much Lucas for taking the time to write this lovely review. We really appreciate it. It was a pleasure to meet you and Jessica, such a nice couple. The Azur team takes pride in delivering exceptional service and it makes us very happy to know we have matched your expectations. We hope to welcome you back to Azur sometime in the near future. Hugs from Azur Team.

10/10 Excellent

Chee Keong Rob

Stayed 2 nights in Jul 2022
Response from Vanessa on Jul 20, 2022
Hi Chee, thank you so much for voting us the highest score. We really appreciate it. Take care and hugs from Azur Lodge.

10/10 Excellent

Kent, Honolulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos on this page doesn't do justice how absolutely gorgeous the villas and the view of the mountains are! We stayed at the Azur Lodge for our honeymoon! The bed was very comfortable and we really enjoyed the deep soaking indoor hot tub with the mountain view. We also loved the staff's genuine hospitality, and our attendants were the nicest people ever. They gave us a bottle od bubbles as a gift for our trip.Thank you so much for this unforgettable stay! Our only regret was staying for just one night!
Stayed 1 night in Jul 2022
Response from Vanessa on Jul 20, 2022
Dear Kent and Chie, Thank you so much for the lovely feedback. We love when we get to meet lovely guest like you two. We are glad we were part of this memorable occasion and congratulations once again on your honeymoon. We are pleased to know we exceed your expectations. We look forward to meeting you again in the near future. In the meanwhile, take care! Hugs from Azur team.

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly the Villa was very well laid out, spacious and afforded magnificent views and the privacy we like. We had guests a couple of times and being able to share a drink and nibbles with enough space was great I'm only sorry we couldn't stay for a week!
Stayed 2 nights in Mar 2022
Response from Vanessa on Mar 23, 2022
Dear Roland and Cathy, Thank you so much for the lovely feedback. It was such a pleasure to meet you both! We would loved to have you for few more days. So hopefully we will welcome you back again to Azur. Take care and all the very best! Azur Lodge Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very obliging. Fantastic atmosphere and views.
Stayed 2 nights in Dec 2021
Response from Cynthia on Jan 6, 2022
Dear Jason, Thanks so much for your nice words. We appreciate your review. It was a pleasure to host you and your family at Azur. You are more than welcome to come back at any time. Warm Regards Azur Team,

8/10 Good

Cvetko

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Extremely terrible, unreasonable and unfair policy definitely ensure that you have extra insurance. They care more about profit than people experiencing their luxury accommodation and enjoying it. And also don't have a basic concept of the whole of life cost of a potential customer and the spending they would bring back if they were treated well and fairly upfront. Extremely disappointed do not recommend having anything to do with this accommodation. Expedia please remove their listing.
Stayed 2 nights in Jun 2021
Response from Mel Bohse - Lodge Manager on Jun 11, 2021
We are very sorry you obviously did not take out Travel Insurance as per our recommendation we give to all guests when confirming their booking. Unforseen circumstances like your airline not being able to land in Queenstown due to weather is not the problem of the Hotel. We honored our agreement by having your Villa prepared for arrival, staff rostered on, food and beverage supplies ordered and a staff member waiting at the airport for 2 hours for your arrival. We have been more than generous with all our cancellations when it has anything to do with Covid-19 but we can not be held accountable for all instances outside of this, hence why all hotels have cancellation policies in place and most recommending Travel Insurance. As a small luxury boutique property with only 9 Villa's to sell a cancellation at such short notice (which we can't resell) has a big impact on us.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Stay
Truly magnificent hotel and service! Mia and the team looked after us from the get-go. They were always reminding us that they are there and asking if there is anything we need. Best service we have ever received at a hotel! Also the view, amenities and size of villa are amazing. We will definitely be back!
Stayed 3 nights in Jun 2021
Response from Vanessa on Jun 8, 2021
Dear Nadine, thank you so much for the lovely feedback. We are happy to know you had a wonderful time with us here at Azur. We look forward to welcoming you back in the future. Warmest regards, Azur Team.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Mariah, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unforgettable experience! The staff were amazing! Mia, Linda and Michelle went above and beyond to make the experience comfortable, memorable and enjoyable. We will definitely be back. Fantastic service and beautiful place located with awesome views. 10/10 highly recommend.
Stayed 1 night in Sep 2020
Response from Charlotte on Sep 29, 2020
Thankyou so much for your wonderful review. I'll pass on your lovely words to Mia, Linda and Michelle as i know they'll appreciate it, it makes what we do here so worth while so thankyou again.

10/10 Excellent

Isaac, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMEND!! Absolutely amazing service and experience. Thoroughly enjoyed our stay and the staff (in particular Mia, Linda and Michelle) went out of there way to make it an unforgettable experience. Absolutely will be back to the most beautiful place in NZ
Stayed 1 night in Sep 2020
Response from Charlotte on Sep 29, 2020
Wow thankyou for your awesome review of Azur. I'll be sure to pass on your compliments to Mia, Linda and Michelle, i know they'll appreciate it. We hopefully look forward to welcoming you back to Azur one day soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beond Perfect
Without a question the nicest place we've ever stayed! The staff truely went above and beyond in very way, the setting could not have been any better and the villa was immaculate. I can't think of anything to fault at all. We had such an amazing time and would reccomend Azur without hesitation. Can't wait to be back there!
Stayed 4 nights in Jul 2020
Response from Charlotte on Jul 27, 2020
Thankyou so much for leaving your review. It really is much appreciated when guests give us feedback and such positive feedback at that. We look forward to hopefully welcoming you back one of these days. Warmest regards, Charlotte

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply an amazing with the most wonderful staff.. definitely going back
Stayed 1 night in Jun 2020
Response from Charlotte on Jul 27, 2020
Thankyou for taking the time to leave a review about us. It means a lot to know that we are all achieving what we set out to do, and that is to give the best service and take care of our lovely guests. Warmest regards, Charlotte

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
Great location, amazing staff and fantastic facility
Stayed 2 nights in Nov 2019
Response from MichelleT on Nov 6, 2019
Thank-you so much for staying! We hope you can return one day.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge is a fabulous place to stay. It lived up to our expectations, the actual lodge itself was beautiful, private, great /spectacular views, Excellent lodge layout. The staff made your stay, nothing was to much trouble from breakfast, through to tea, drinks, canapés and in room dining arranged. They discreetly serviced the room and sorted excursions as required. Highly recommended Definitely our favourite stay during our three week trip in NZ.
Stayed 2 nights in Oct 2019
Response from michelleT on Nov 3, 2019
Hi there, Thank-you so much for your lovely review - we really appreciate your very kind words. We are super proud of all of our staff and it is such a pleasure when their efforts are noticed! Michelle

10/10 Excellent

Jessica, Nashville TN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best hotel I’ve ever stayed at. Amazing in every respect. Favorites included the ridiculous view, heated tile floors, superb staff, and delicious food. Top notch in every respect.
Stayed 2 nights in Oct 2019
Response from Charlotte on Oct 15, 2019
Hi Jessica, thanks for taking the time to leave your review. It really means a lot to know that what we do at Azur ticks all of the boxes for the wonderful guests we have stay with us.Hopefully you will come and stay with us sometime in the near future.Warmest regards, Charlotte

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Charlotte on Oct 15, 2019
Thankyou so much for giving us 5 out of 5.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in a beautiful location. Some small issues with staff and specific requests, however overall was our stay was great.
Stayed 5 nights in Jul 2019
Response from Charlotte on Jul 30, 2019
Thankyou for taking the time to leave your lovely review. We are truly lucky to live in such a beautiful part of the world and we look forward to welcoming you back to Azur hopefully in the near future. Warmest regards, Charlotte

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Michelle T on Jul 22, 2019
Thank-you so much! We are so happy you enjoyed your stay.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Michelle T on May 19, 2019
Thank-you so much! We are so happy you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Michelle S on May 12, 2019
Thank you for the great review. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at luxury resorts around the world. This place had the best service by far! The amenities and rooms were perfect overlooking the world's most spectacular view. We didn't want to leave.
Stayed 3 nights in Feb 2019
Response from Michelle T on Feb 19, 2019
Thank-you so much for your lovely review! We are very proud of all the staff that make Azur such a special place to stay (our views are pretty amazing too!). Hope to see you again one day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice in Sunshine Bay
Excellent personable service with lifts into town as needed. Amazing views of Lake Wakatipo from all nine villas too! And brilliant in-villa dining service...
Stayed 3 nights in Dec 2018
Response from Michelle T on Jan 28, 2019
Thank-you so much for your review! We are thrilled that you enjoyed your stay and that you loved our in-villa dining.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique choice for Queenstown
Wonderful views and highly personable service. Only 9 villas, each with an amazing view. Local transport to town provided by staff free of charge.
Stayed 1 night in Dec 2018
Response from Charlotte on Jan 10, 2019
Thankyou for taking the time to leave your review, we really appreciate your positive feedback. Best regards, Charlotte

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff service were incredible. Would definitely visit again.
Stayed 2 nights in Dec 2018
Response from Michelle T on Jan 28, 2019
Thanks so much for posting a review, we really appreciate it! We look forward to welcoming you back to Azur one day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was amazing, the service was excellent. The staff was helpful and friendly.
Stayed 2 nights in Sep 2018

10/10 Excellent

Liz, Dallas, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort-best staff and facilities. They cater to your every whim!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely happy about the stay, nothing to complain, very good view and staff, but if you like leave closer with the town centre, it’s not your type.but they offer very good transportation service
Stayed 2 nights in Aug 2018

10/10 Excellent

Nic, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, beautiful views and amazing staff. We have never been looked after so well. So worth it, amazing Lodge.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and a great lodge. Best in all of nz
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Simply the Best Experience
I am really big on customer service and there is not one thing. One thing that I can fault the Azur on. From the time of booking they were attentive and provided some really useful local information. I told them what I wanted from the weekend and without fuss they went out of their way to make enquiries and book restaurants/excursions etc. Everything was pretty much sewn up within 24 hours of making the booking. From the time of arrival in Queenstown to the time of departure they couldn't do enough for us. If I sound like I am gushing I am, because quite simply these guys deserve all the praise that I can give. The setting is spectacular; the facilities are sensational; the villa was spacious; but this all means nothing if there's no customer service - and this was there in bucket loads. The front desk; the 'guest services assistant'; the porters; the pastry chef; the kitchen assistants; the cleaners. Every person to a tee was brilliant. I cannot recommend the Azur enough. If you are after a 5 star experience get this booked in. You will be disappointed if you go anywhere else.

10/10 Excellent

Seattle Bill, seattle wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay in paradise
This hotel is one of the best we have stayed at in the world. Amazing service, an incredible site and view and wonderful suites with bathtub facing he mountains, comfortable bed and well appointed units with fireplace and deck overlooking the lake and mountains. They catered to our every wish, helped us with sites and served a wonderful breakfast. Absolutely fabulous stay and super people made this the best stay on out three week trip.

10/10 Excellent

Henry, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious private stay
The chalet was spacious with amazing views. There was great service from staff who were highly attentive and always ready to help. We would come back to this place in a heart beat.

10/10 Excellent

Alise, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel We've Stayed In
Azur had by far exceeded our expectations, the staff provided us with faultless service, the villa had a breathtaking view and the overall room/lodge was beautiful. Will definitely try to make it back here again soon.