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Room type

Deluxe Room

Max Occupancy: 2 guests (up to 1 child)

Family Room

Max Occupancy: 4 guests (up to 3 children, 1 infant)

Deluxe Room, Lake View

Max Occupancy: 2 guests (up to 1 child)

Studio Suite

Max Occupancy: 4 guests (up to 3 children)

Studio Suite, Lake View

Max Occupancy: 3 guests (up to 2 children)

Suite, 2 Bedrooms

Max Occupancy: 5 guests (up to 4 children)

Suite, 2 Bedrooms, Lake View

Max Occupancy: 5 guests (up to 4 children)

Luxury hotel with full-service spa and restaurant

VIP Room Upgrades & More

Location

Situated in Queenstown, this luxury hotel is within 1 mi (2 km) of SKYCITY Wharf Casino, Steamer Wharf, and TSS Earnslaw Steamship. Creative Queenstown Arts & Crafts Market and Fear Factory Queenstown are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an indoor pool. Self parking is free. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Room Amenities

All 211 rooms offer WiFi, wired Internet, and 24-hour room service. Minibars, coffee makers, and free newspapers are among the other amenities available to guests.

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Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Heritage Queenstown features an indoor pool and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with high-speed wired and wireless Internet access (surcharge).

This 4.5-star property offers access to a 24-hour business center and a meeting room. Event facilities measure 3078 square feet (286 square meters). This luxury hotel also offers a health club, a spa tub, and a sauna. Onsite self parking is complimentary.

Heritage Queenstown has designated areas for smoking.

  • Free self parking
  • Restaurant
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Bar/lounge
  • Health club
  • Spa tub
  • Sauna
  • Beach/pool umbrellas
  • 24-hour business center
  • Ski storage
  • Breakfast available (surcharge)
  • WiFi (surcharge)
  • Wired (high-speed) Internet access - surcharge
  • Airport transportation (surcharge)
  • Spa treatment room(s)
  • Spa services on site
  • Conference space size (feet) - 3078
  • Conference space size (meters) - 286
  • One meeting room
  • Babysitting or childcare
  • Dry cleaning/laundry service
  • Laundry facilities
  • 24-hour front desk
  • Library
  • Express check-in
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Multilingual staff
  • Wedding services
  • Garden
  • Barbecue grill(s)
  • Fireplace in lobby
  • Gift shops or newsstand
  • Television in lobby
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Elevator/lift
  • Luggage storage
  • Designated smoking areas
  • Number of buildings/towers - 5
  • Number of floors - 4
  • Total number of rooms - 211
  • Tennis on site
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Family Friendly Amenities

  • Indoor pool
  • Outdoor pool
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Laundry facilities

Internet

Available in all rooms: Wireless internet access (15 NZD per 24 hours surcharge), Wired internet access (15 NZD per 24 hours surcharge)

Available in some public areas: Wireless internet access (0.1 NZD per 60 minutes surcharge), Wired (high-speed) Internet access - surcharge

Parking

Free self parking

Room Amenities

  • WiFi (surcharge)
  • Wired high-speed Internet access (surcharge)
  • Minibar
  • Room service (24 hours)
  • Pay movies
  • Coffee/tea maker
  • Cribs/infant beds available
  • Daily housekeeping
  • Free newspaper
  • In-room childcare (surcharge)
  • In-room massage available
  • Hair dryer
  • In-room safe
  • Bathrobes
  • Free toiletries
  • Iron/ironing board
  • Blackout drapes/curtains
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Where to Eat

Breakfast is available for a surcharge each morning.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

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Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 13 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Fee for in-room wireless Internet: NZD 15 (for 24 hours, rates may vary)
  • Fee for in-room high-speed Internet (wired): NZD 15 (for 24 hours, rates may vary)
  • Fee for wireless Internet in public areas: NZD 0.1 (for 60 minutes, rates may vary)
  • Deposit: NZD 50 per night
  • Rollaway bed fee: NZD 45 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Free Wireless Internet Access

Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.

Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

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National Rating

Official New Zealand Rating provided by Qualmark®

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

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