Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland, NZ

Very close to amenities and the waterfront.

Posted Nov 2, 2014
Pros: Close to amenities, the waterfront and it's right in the heart of the city.
Cons: Would be good it they provide heating appliance (e.g. microwave) and include few plates and cutlery.
Location: Perfect location and abounding in activities
It was a good experience overall. We enjoyed our stay as we did not need any car hire due to location being accessible to most activities. Can get out anytime of the day as it is close to heaps of restaurants / bar and takeaways. Also convenience stores are just nearby.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom woonona, NSW AUSTRALIA

Location and peace

Posted Oct 25, 2014
I stayed at the Novotel Queenstown with my 11 year old daughter. It was the perfect location. It's quiet, it's walking distance to everything and I mean everything. It's right on the lake, next to the botanical gardens and a park. If you're after a child friendly stay this is the place but even without a child in tow I would recommend this hotel. It's clean, well equipped, the breakfast buffet is the standard type, the views even from the rear of the hotel are good. I'd definitely stay here again. If you're tossing up between the big name hotels, I would have to say this is the best location. If you stayed at the hilton you'd need a car, the Sofitel looks like a good location as does I think the Rydges, but I would say the Novotel is a more convenient location. I didn't have many dealings with the staff, but they did seem pleasant enough.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland NZ

Nice Hotel - very close to town

Posted Oct 23, 2014
I would definitely recommend the Novotel Queenstown - it is so close to all amenities - beautiful setting - friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Perfect Location

Posted Oct 22, 2014
Pros: Quick check-in and check-out. Friendly, helpful staff.
Cons: The mattresses were quite soft. Our backs were a bit sore each morning. $20 per day to park your car was a bit steep.
Location: Right on the park. Rental car agency right across the street. Walking distance to the boardwalk and everything else in Queenstown.
Check-in and check-out took only a minute. The room was airy, clean and comfortable, quite pleasant when you walk through the door. Our room was serviced quickly and efficiently every morning. It was nice to go out to breakfast and have everything done by the time we came back. It's a small thing, but we really liked the heated towel rail. Can't comment on the facilities because we were out every day. The mattresses were a bit soft for our personal taste, but overall a comfortable stay with friendly, helpful staff.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland

Love the location. Refresh hotel

Posted Oct 15, 2014
Pros: The restaurant food, tapas and mains, happy hour, the location, the quick response of staff to room requests!
Cons: The decor is starting to date, and two double beds and four adults after 7 days the rooms felt a little cramped and a bigger bath bathroom and newer .
Location: The location is the best in Queenstown. Beautiful central views. minutes to all great restaurants, activites,. It really was Queenstown Central.
Hello. Loved our experience and location of the hotel. The staff were great very accomodating. The location and restaurant were great, plus xbox facilities and spa. A little more space to move around the rooms would be appreciated as well as a bigger bathroom, newer fresher decor and a more comfortable bed would have made the hotel perfect. The bacon at the restaurant was alittle chewy. But loved that breakfast was included and loved the selection. I ordered a taxi via the hotel when I left and they charged me $45 for myself and my daughters to get to the airport. I thought this was very high and would have got a taxi from the street if I knew I would have been charged that much! I thought the hotel would have put us onto a good value taxi service or recommended a shuttle. The staff responded to our requests quickly as room service or extras for the room, towels etc. WE loved the choice of Tapas and restaurant meals..Loved the food. The bar staff were very helpful. As we have wifi at home it is dissapointing that wifi is so expensive and hard to log into while away. Especially the younger generation have expectations that wifi is easily available and free. The spa was clean and roomy and plenty of towels and changing rooms on hand. Thank you.
Comment from Hotel Management
Oct 17, 2014 by NovotelMGT, Hotel Management
Hi Mandy, Thanks for the extensive review and your comments in relation to our staff being accommodation and the hotel's location. We are in the early stages of planning some refurbishment work to some of our rooms which we hope will make some difference to your comments in relation to the rooms and bathrooms condition. The taxi company that our team recommended is Queenstown Taxi's which are the city's best option, the price of $45 is normal to get to the airport in Queenstown and not inflated at all by the hotel. Thanks again and we hope to see you again next time you are in Queenstown. Novotel Queenstown Lakeside
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Novotel Lakeside Queenstown

Posted Oct 14, 2014
Pros: Everything. Staff were wonderful and cleanliness of rooms first class.
Location: Easy reach of Shotover street and lakeside to book activities and day trips though concierge can also do from the hotel.
Perfect location lakeside with beautiful views and a stone's throw from the lake. Set on the quieter side of town but still with action packed Shotover Street only a 5 minute walk away. Central for everything and everything within easy walking distance. Would highly recommend it.
Comment from Hotel Management
Oct 17, 2014 by NovotelMGT, Hotel Management
Hi Scotty, Thanks for taking the time to review your recent stay with us, it's always pleasing to get a perfect 5 out of 5! I'm pleased you liked the hotel location near the lakeside with only being a few minutes walk from town. We look forward to welcoming you back next time you are in Queenstown. Novotel Queenstown Lakeside
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 9, 2014
Had a great time...did lots of activities. ..rested...great scenery n landscape. ..hotel very suitable to all...
Comment from Hotel Management
Oct 14, 2014 by NovotelMGT, Hotel Management
Thanks for taking the time to review your recent stay with us - we're glad to hear that you enjoyed your time with us. Thanks again and we hope you enjoyed the rest of your travels. Novotel Queenstown Lakeside
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel on Lake Front

Posted Oct 6, 2014
Novotel is a beautiful hotel located on the lake front of lake wakatipu It's central and very easy to walk to everything in queenstown, no car needed unless you are going to arrowtown or other places outside of queenstown Lovely staff and very comfortable beds!
Comment from Hotel Management
Oct 9, 2014 by NovotelMGT, Hotel Management
Thanks for taking the time to review your recent stay with us at Novotel Queenstown Lakeside. We're pleased to hear you enjoyed your time with us and found the location to be central to everything you needed. We look forward to welcoming you back to Queenstown next time you are in town! Novotel Queenstown Lakeside
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Oct 5, 2014
Pros: Good location towen center easy to any where.
Location: Town centre
Good location towen centre near beach.easy to anywhere.
Comment from Hotel Management
Oct 11, 2014 by NovotelMGT, Hotel Management
Thanks for your review of your recent stay, we appreciate you taking the time to provide us with some feedback. We're glad to hear that you enjoyed the location of the hotel and being close to everything you needed. We look forward to you staying with us again sometime. Novotel Queenstown Lakeside
Comment from Hotel Management
Oct 9, 2014 by NovotelMGT, Hotel Management
Thanks for taking the time to review your recent stay with us - it's great to hear that you enjoyed the hotel location. Look forward to seeing you next time you are in Queenstown! Novotel Queenstown Lakeside
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Great location - Terrible sound proofing

Posted Oct 5, 2014
Pros: Good service, great location.
Cons: SOUND PROOF YOUR INTERCONNECTING DOORS!!!!
Location: Could not be better located - right in heart of Queenstown
Good service, Great location, Comfy large room. Pity about the lack of sound proofing between connecting door. Stayed in Room 332 but could hear the next door rooms conversation (They were not loud) till 2.30 - we had no reason to tell staff as the next door occupants were talking in normal tones - it would be unfair to blame them for poor sound proofing.
Comment from Hotel Management
Oct 9, 2014 by NovotelMGT, Hotel Management
Thanks for taking the time to give us your feedback following on from your recent stay with us - it's great to hear that you experienced good service and found the location to your liking. Apologies for the sound proofing in the rooms and for the inconvenience caused to you. It's certainly not a normal comment that we see so will be something that we will look into. Thanks again for your comments and we look forward to welcoming you back to the hotel in the future. Novotel Queenstown Lakeside