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Fantastic location in Queenstown. Property is a bit tired, and housekeeping arrived quite late (4.30pm) to service our room but overall a great place to stay in Queenstown.
Jill
Stayed 2 nights in Apr 2024
8/10 Good
Kimberley
Apr 3, 2024
Room was small but very clean. Loved the elephant shaped folded towels and Easter egg hunt given we arrived Easter Sunday. Staff super friendly
We stayed 2 nights at the beginning of our New Zealand trip. We loved the location - walking distance to the lake, gardens, shopping, and dining in Queenstown. Staff was friendly and helpful.
Colleen
Stayed 2 nights in Mar 2024
Response from Josh on Apr 4, 2024
Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!
Hi Gary, Thank you for the comments about the staff. The team here are amazing to work with and I am so pleased you experienced this during your stay. Thank you again and we hope to see you again in the future.
Great location. Rooms were very clean and no staff very professional. Hotel needs few updates
Daniel
Stayed 4 nights in Mar 2024
Response from Josh on Apr 4, 2024
Hi Daniel, Thank you for the glowing review about the staff and location. These are two things we pride ourselves on. I cannot wait to share this with the staff at the hotel. Thank you again and have a good day.
10/10 Excellent
Paul
Traveled with family
Mar 26, 2024
Great people
Paul
Stayed 1 night in Mar 2024
Response from Josh on Apr 4, 2024
Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!
Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!
Hi Huimin, So happy to read how much you loved the location. It is one of our biggest positives staying at the Novotel Queenstown. We look forward to seeing you again in the future.
Overall the stay at Novotel was underwhelming but did the job. It was very central so I can’t fault that. The staff were very friendly at all times. The bed was comfy also. However, it’s very outdated - namely the interior and our room appliances. Our hairdryer smelt and sounded like it was about to catch on fire and had to be changed. The iron had obviously burned the previous clothing item and the residue came out on my shirt and ruined it. Also, housekeeping didn’t come one day and when they did, didn’t collect our dirty cutlery. I probably wouldn’t stay again.
Madison
Stayed 3 nights in Mar 2024
Response from Josh on Apr 4, 2024
Hi Madison, Thank you for taking the time to provide feedback about your recent stay and I am sorry to read we dropped the ball in some areas. We are working on updating the hotel and this is a project that can take time. I have shared your feedback with our Executive Housekeeper and had the iron and hairdryer replaced in this room based off your feedback. I do hope you give us another go in the future to improve your current impression of the Hotel.
4/10 Poor
Pamela
Mar 18, 2024
I was rushed through the check in process only to discover when trying to access my room that the key did not work. Back to reception, room key fixed but no apologies no offer if anything to compensate for my troubles.
Pamela
Stayed 1 night in Mar 2024
Response from Josh on Apr 3, 2024
Hi Pamela, I am so sorry to read you did not have the best check in experience. I have shared this with out Front Office Manager to look into as this is not the impression we want to leave on our guests. I do hope you give us another go in the future to improve on your last experience.
10/10 Excellent
Jan
Traveled with group
Mar 7, 2024
Liked: Amenities
Very helpful staff, Lauren went above and beyond helping us get settled. The property is very close to all the activities.
Jan
Stayed 1 night in Mar 2024
Response from Josh on Mar 9, 2024
Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.
Excellent location. All of downtown Queenstown is easily walkable as are most attractions. Surrounded by dining and shopping plus the Queenstown garden and walking trail starts nearby. They do have large busloads of people coming and going by bus, so common areas can be quite crowded. Staff handle it well and clearly have a system that works. The convenience was well worth the occasional crowd as we did not have a car.
Linda
Stayed 2 nights in Mar 2024
Response from Josh on Mar 9, 2024
Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.
Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!
Conditions of rooms a little dated. When we checked in there was hair on bathroom floor and in tub. After that room was cleaned well. Wonderful location. Overall very good experience.
Mike
Stayed 5 nights in Feb 2024
Response from Josh on Mar 9, 2024
Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.
Lauren checked us in and she was very helpful and extremely pleasant. Rooms were crispy clean and very comfortable. Great location. Just a short walk to the lake.
Jan
Stayed 3 nights in Feb 2024
Response from Josh on Mar 9, 2024
Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!
Hi Tina, I love this review! Seeing our guests rate us so highly we must be doing something right at the Hotel. I look forward to sharing this with the team at the hotel who will be thankful their hardwork paid off. Thank you again and we look forward to seeing you again in the future.
You can't beat the location next to town for walking.
Christopher
Stayed 1 night in Feb 2024
Response from Josh on Mar 1, 2024
Hi Christopher, Thank you so much for the amazing review! It is so pleasing to see how much you enjoyed the Hotel during your recent trip. We look forward to seeing you again for another perfect stay!
8/10 Good
Nicola
Traveled with family
Feb 25, 2024
Slightly older property. Rooms are compact, but comfortable
Nicola
Stayed 3 nights in Feb 2024
Response from Josh on Mar 1, 2024
Hi Nicola, Thank you for your comments. We are aware our rooms are a little older and we are working on a plan on how to tackle this as soon as possible. Despite this I am still very appreciative of the score you have given us. We look forward to seeing you again in the future.
Hi Judith, I am so grateful for your review! It is so pleasing to read how much of a positive impression the Hotel has left if you rated us so highly. I look forward to welcoming you back in the future.
great place to be close to the vibe of Queenstown. Staff always friendly and helpful.
place is looking a little tired but still clean and comfortable
Andrea
Stayed 1 night in Feb 2024
Response from Josh on Mar 1, 2024
Hi Andrea, Thank you for your review! Thank you for your comments about the staff. They are one of the best teams I have worked with in my time with Accor, I look forward to sharing this with the team you would have interacted with during your time here. Thank you again and we look forward to seeing you again soon!
The location is excellent for enjoying downtown queenstown amenities (food, music, movies, bus, boats, etc) and lakeside beaches, parks, waterfront activity and dining. Truly the best location in town , if not seeking isolation.
Catherine
Stayed 4 nights in Jan 2024
Response from Josh on Mar 1, 2024
Hi Catherine, I loved reading your review of the Novotel Queenstown. It is safe to say you had an amazing time. Thank you again and we look forward to welcoming you back in the future.
Hi David, Thank you so much for leaving an incredible review! I enjoyed reading how much you loved the location of the Hotel. Thank you again and we hope to see you again soon!
6/10 Okay
Paul C
Jan 29, 2024
Great customer service
Paul C
Stayed 3 nights in Jan 2024
Response from Josh on Jan 31, 2024
Hi Paul, Thank you for the review. I look forward to sharing your comments with the team and the service they provided during your stay. We thank you again and look forward to welcoming you back in the future.
8/10 Good
Tahl
Jan 28, 2024
Tahl
Stayed 2 nights in Jan 2024
Response from Josh on Apr 3, 2024
Hi Tahl, Thank you for taking the time to review the Hotel. We are pleased to see you have rated us so highly and I look forward to sharing this with the team. Thank you again and we hope to see you soon!
6/10 Okay
Trinh
Jan 27, 2024
This was the perfect location… but I feel it was a bit run down and pricey. The breakfast was nice and had a good variety. Off site parking was $23 a day
Trinh
Stayed 2 nights in Jan 2024
Response from Josh on Feb 5, 2024
Hi Trinh, Thank you for the review. I am pleased to read how much you enjoyed our location! We are aware of our aging product and we do aim to work with our Owners to improve the aging product. Thank you again for the review and have a good day!
Hi Grace, We loved the review! I look forward to sharing this with the team at the Hotel. We also look forward to seeing you again in the future for another great stay!
10/10 Excellent
Ana
Traveled with group
Jan 24, 2024
Liked: Cleanliness, staff & service, amenities
The service was great, friendly and accommodating! The location was also great, I loved my stay here!
Ana
Stayed 1 night in Jan 2024
Response from Josh on Feb 5, 2024
Hi Ana, Thank you for the perfect review! The team will love the feedback you have left. We look forward to seeing you again for another perfect stay.
Hi Imran, We loved the seeing this perfect review. We must have left quite the impression during your stay. We look forward to greeting you again in the future.
8/10 Good
Jane
Jan 18, 2024
Jane
Stayed 3 nights in Jan 2024
Response from Josh on Feb 5, 2024
Hi Jane, Thank you for the near perfect review. I do wish you left a few comments to tell us where improvement was needed to make it perfect. Thank you again and have a good day!
10/10 Excellent
Shashikala
Traveled with family and small children, Traveled with family
Jan 17, 2024
Liked: Amenities
None
Shashikala
Stayed 3 nights in Jan 2024
Response from Josh on Feb 5, 2024
Good Morning, Thank you for taking the time to leave us a perfect review. We hope you stay with us again for another perfect stay in Queenstown.
Hi Jeff, Loved the perfect review! It was such a joy to see you enjoyed your stay so much. Thank you again and we look forward to welcoming you back in the future.
4/10 Poor
Charles
Traveled with family
Jan 12, 2024
Charles
Stayed 1 night in Jan 2024
Response from Josh on Feb 5, 2024
Hi Charles, Sorry to read we missed the mark with your stay. We do wish you have left us a few more details so we know what we need to improve on. Have a good day!
The breakfast buffet is awesome. The staff are very friendly. The concierge is great and helped us find last minute activities. The onsite laundry is a life saver.
Hari
Stayed 3 nights in Dec 2023
Response from Josh on Feb 5, 2024
Hi Hari, Thank you for your kind words about our Hotel. I am so pleased to read you enjoyed everything from the breakfast to the onsite laundry. We hope you stay again in the future for another perfect stay.
Loved staying here all staff were very busy and friendly. Loved the closeness to everything, being able to sit in the courtyard. Next booking I will prefer to be on the ground floor, thankyou so much for making our holiday special
Rau
Stayed 6 nights in Jan 2024
Response from Josh on Feb 5, 2024
Hi Rau, Thank you for the perfect score! 5 out of 5 is always such a pleasure to receive. Next time you book please call us and request a groundfloor room, we would be more than happy to accommodate the request. Thank you again and we look forward to seeing you again soon.
Hi Mark, Thank you for the perfect score! So amazing to see this on one of our reviews. I hope you do choose to stay with us again in the future!
8/10 Good
Wojciech, Frisco
Traveled with family
Jan 2, 2024
Liked: Cleanliness, staff & service, amenities
Great location in Queenstown. Hotel starts to show its age in places, but is a great place to stay anyways.
Wojciech
Stayed 3 nights in Dec 2023
Response from Josh on Jan 3, 2024
Good Morning, Thank you for your kind words! We're delighted you appreciated our prime location in Queenstown. Your feedback is valuable, and we're continuously working to ensure a great experience for our guests. We hope to welcome you back soon!
The location is hard to beat! You can literally walk to the lake and be in down town within 5 mins. The rest is so so but if you plan to spend a lot of time in the town the connivence of the location trumps everything else.
Xin
Response from Josh on Jan 3, 2024
Hi Xin, Thank you for highlighting our unbeatable location! We're thrilled you found it so convenient for exploring the town. We hope to see you again soon!
10/10 Excellent
Verified traveler
Jan 1, 2024
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 3 nights in Dec 2023
Response from Josh on Jan 3, 2024
Thank you for the perfect score! We're thrilled to have met your expectations and hope to welcome you back soon for another great experience.
Couldn't fault the five days we spent at the Hotel.
Jon
Stayed 6 nights in Dec 2023
Response from Josh on Jan 3, 2024
Hi Jon, Thank you for the flawless review! We're delighted you enjoyed every moment at our hotel.
8/10 Good
Priyanka
Traveled with family
Dec 29, 2023
Liked: Amenities
Priyanka
Stayed 5 nights in Dec 2023
Response from Josh on Jan 3, 2024
Thank you for the amazing review We're thrilled to have met your expectations and hope to welcome you back soon for another great experience where we can get a perfect score next time.
It was a really nice place to stay. Close to the lake and all the restaurants. Really in the heart of things. It was clean and cleaned every day! Beds were super comfortable. All of the sky channels on TV. Very amenable to families as kids were running around happily until midnight or even later. But be aware, there is NO parking. If you have a rental car, be ready for pain. Trying to find on street parking is nearly impossible. They have an agreement with a parking garage some distance away. But at a cost of $23 per 24hrs.
Verified traveler
Stayed 3 nights in Dec 2023
Response from Josh on Jan 3, 2024
Hello, Thank you for choosing to stay with us and for sharing your experience! We're thrilled you enjoyed our central location, cleanliness, comfy beds, and family-friendly atmosphere. Your feedback about parking is valuable, and we'll work on making it more convenient for our guests. We hope to welcome you back for another great stay!
8/10 Good
Gavin
Dec 27, 2023
Gavin
Stayed 2 nights in Dec 2023
Response from Josh on Jan 3, 2024
Thank you for the fantastic review! We're thrilled to have exceeded your expectations and look forward to welcoming you back for another exceptional experience.
Amazing interconnected one bedroom suite and twin room on the top floor. Convenient location. Nice and clean. Friendly staff. Had a very nice Christmas night here. Thanks
Ting
Stayed 1 night in Dec 2023
Response from Josh on Jan 3, 2024
Hi Ting, Thank you for spending your Christmas night with us! We're thrilled you enjoyed our interconnected suite, convenient location, cleanliness, and the friendly staff. It was a pleasure hosting your stay and being part of your holiday memories.