Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

EXCELLENT,EXCELLENT,EXCELLENT.

Posted Aug 27, 2014
Pros: SERVICE , THE BEDS ,EVERYTHING.
Cons: NOTHING.
Location: CLOSE TO EVERYTHING.
I have stayed in many a hotel around the world, and this was by far my best experience yet. From the Managers to the Bell Boys. I found every member of the staff so helpful and courteous they could not do enough for you. I would recommend this hotel to anyone considering a stay in beautiful Queenstown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel close to snow shuttle

Posted Aug 11, 2014
I booked this hotel primarily due to it's close proximity to the snow shuttle which is across the street, very handy. We were very pleased with the location, polite and friendly staff and also comfort of the rooms.The under floor heating in the bathroom was amazing. My only reservation was breakfast had limited options and stale pancakes. We paid $80 for this privilege.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great place to stay

Posted Aug 8, 2014
Pros: Location, Staff
Cons: Price
The staff were all so helpful and the rooms and amenities were clean and above expectations. We could not have asked for a better hotel to stay. The location was the best in town right in the center close to the bus to the snow and most importantly FERG BURGER.
5 out of 5
Recommended
for Everyone
by A verified traveler from auckland

It is an amazing hotel location is awesome

Posted Aug 4, 2014
The staff were so friendly the bed was so comfy and I will definitely stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Luxurious stay!

Posted Jul 20, 2014
Luxury hotel in the centre of town! Friendly staff and spacious rooms. Would highly recommend! A
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great hotel, central location

Posted Jul 9, 2014
Friendly staff, great location. Our room faced a pub which meant we had lots of noise all night. A few things in our room didn't work, eg coffee machine. Otherwise lovely place to stay.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location and lovely room

Posted May 27, 2014 on Hotels.com
Very clean and comfortable, with great customer service. The location was ideal for walking around the Queenstown CBD.
5 out of 5
Recommended
for Families
by Colleen from Rockhampton

Posted May 26, 2014 on Hotels.com
Staff were wonderful, so friendly and helpful. Would definitely stay here again.
5 out of 5
Recommended
for Business Travelers
by Paul V from Adelaide

Faultless in every respect

Posted May 22, 2014 on Hotels.com
Ticks all the boxes - location, service,comfort, facilities and ambiance.
5 out of 5
Recommended
by Remela Patel from Auckland

Heart of Town

Posted May 14, 2014 on Hotels.com
We had 3 rooms booked and all who stayed enjoyed their stay. The location was great, just a few mins to anywhere and having a central location is good when the weather is cooler.I have stayed there before, so made the booking for all of us for a Ladies Weekend Away.