Terrace/patio
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Reviews of Hotel La Colina

3 out of 5
Hotel La Colina
Calle Principal KM 3, Quepos, Puntarenas

Reviews

7.6

Good

Rating 10 - Excellent. 98 out of 313 reviews" "
Rating 8 - Good. 99 out of 313 reviews" "
Rating 6 - Okay. 62 out of 313 reviews" "
Rating 4 - Poor. 36 out of 313 reviews" "
Rating 2 - Terrible. 18 out of 313 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities
A lot of slippery steps with no real handrail. Hot water was funky and hard to control. Friendly staff.
Stayed 2 nights in Feb 2024

6/10 Okay

Leticia

Traveled with group
Disliked: Staff & service, property conditions & facilities
The only thing that I like about this hotel was the pizza. The staff and service were poor. The location was okay just you need to be careful with the entrance and exit of hotel the parking lot is not very spacious.
Stayed 4 nights in Mar 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
The restaurant at the property was excellent. If you need a room for a large family, this is for you. While the room was obviously old and outdated, it was clean and had a small kitchenette. Beware, there is no elevator, so prepare to haul your luggage up many stairs. All of the people there were really nice. It was very quaint.
Stayed 2 nights in Mar 2024

4/10 Poor

Ethan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good restaurant poor hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 1 night in Jan 2024

10/10 Excellent

Dahiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the place, def recommend it
Stayed 2 nights in Jan 2024

6/10 Okay

Nola

The room is clean but smells quite musky.
Stayed 1 night in Jan 2024

8/10 Good

Georgina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, pool area was lovely, quiet with nice views
Stayed 3 nights in Dec 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy but a great stay
Three location is great. Even though the road is busy or is walkable to Quepos and up the hill to markets and restaurants. Breakfasts choices are great and the staff is so friendly and helpful. It was a great stay while doing all the Manuel Antonio activities
Stayed 3 nights in Dec 2023
Response from Bart on Jan 19, 2024
Thank You

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Very rustic - don’t expect any services
The place is rustic. Very rustic. It’s pretty quiet, and in a good location between Quepos and Manuel Antonio. Limited parking. The whole site is built on a hill - so be aware that there are over 80 steps to the top rooms! Very little hot water - and no shampoo/shower gel provided. Towels are poor quality. AC is very strong, really good. Fridge in room is a decent size. No TV or phone. Wifi is patchy.
Stayed 3 nights in Dec 2023
Response from Bart on Jan 22, 2024
Dear Reviewer,Thank you for taking the time to share your feedback about your stay at our hotel. We appreciate your honesty and are glad to hear that you enjoyed the food.Regarding the service, we apologize for any inconvenience you may have experienced. We understand that the rustic nature of the hotel may not have met your expectations, and we appreciate your feedback. We are committed to providing the best possible service to all our guests, and we will take your comments into consideration to improve our offerings.We are glad to hear that you found the location convenient and that the AC and fridge in your room were to your liking. We also understand that the limited hot water and lack of shampoo/shower gel may have been an issue for you. We will work to address these concerns and improve the quality of our towels.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bart on Jan 19, 2024
Gracias

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded us to an ocean view room which was very beautiful! The AC was really nice to have since it is so humid and the room was cleaned regularly. The breakfast had a pretty good amount of options and the cook was helpful & kind. The only things we had issues with were that the pool was not clean so we did not swim in it & sometimes the staff was not at the desk and would not come when the bell was rung. Important to keep in mind that we came during their off season so they are not super busy. Overall, a pretty good experience especially for the cheap price.
Stayed 3 nights in Sep 2023
Response from Bart on Sep 10, 2023
Dear Mary,Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed the beautiful ocean view from your upgraded room, the convenience of the AC, and the regular cleaning of your room. We are also glad that you found the breakfast options to be satisfactory and that the cook was helpful and kind.We apologize for the issues you experienced with the pool and the staff at the front desk. We take all complaints seriously and will investigate the matter to ensure that our guests receive the best possible service.We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Sunil

Stayed 1 night in Aug 2023
Response from Bart on Sep 7, 2023
Dear Sunil,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are thrilled to hear that you had a great experience with us. We are committed to providing exceptional service and are glad that we were able to meet your expectations.We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay. Thank you again for choosing our hotel.Best regards,

6/10 Okay

Bruce

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
I like the location. I rented the room with 2 full beds and 2 twins. Our room is in bad need of renovation. Termites have had their fill in this room. Holes in the wood on the windows, a termite pile under one of the beds. Curtains did not close on the front side of the room. The curtain was hemmed at an angle so when you closed it there was a foot of window exposed. black algae in lower pool. I paid 2 extra nights in fees to have a third guest and EVERYDAY we only received 2 towels. BUT with all that said I still had a good time there. If your thinking it's a resort it's not. It's as close to living like a TICO as you can get and still have AC at night.
Stayed 10 nights in Aug 2023
Response from Bart on Sep 7, 2023
Dear Bruce,Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you enjoyed our hotel's location and had a good time during your stay. We appreciate your feedback and would like to apologize for any inconvenience caused by the condition of your room. We take all complaints seriously and will investigate the matter to ensure that our rooms are up to our guests' standards.We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a better experience.Regards

8/10 Good

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great
Stayed 4 nights in Aug 2023
Response from Bart on Aug 13, 2023
Thank You for Your business

6/10 Okay

Alan

Stayed 1 night in Aug 2023
Response from Mike on Aug 13, 2023
Thank you for your review. We are always trying to improve the experience for our customers.

8/10 Good

MARY ANNE

Traveled with family
Liked: Property conditions & facilities, room comfort
Rustic jungle stay
Definitely rustic with few extras but we had a beautiful ocean view that made up for it. If you want a resort, this is not for you. If you want to be in the jungle in a basic hotel, this is for you. No tv or phone in the room. Amazingly good restaurant open all day.
Stayed 3 nights in Jul 2023
Response from Bart on Aug 4, 2023
Dear Mary,Thank you for taking the time to share your experience of your stay with us. We are glad to hear that you enjoyed the beautiful ocean view from your room and the amazing restaurant that we have on site. We appreciate your honest feedback and would like to clarify that our hotel is designed to provide a rustic and basic experience for those who want to be in the jungle and enjoy the natural surroundings.We understand that our hotel may not be for everyone, especially those who are looking for a resort-style experience with all the amenities. However, we take pride in providing a unique and authentic experience for our guests who appreciate the simplicity and natural beauty of our location.We appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for choosing to stay with us.Best regards,

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Bart on Jul 11, 2023
Thank You

8/10 Good

Patricia

Stayed 1 night in Apr 2023
Response from Bart on Apr 23, 2023
Thank You

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly n welcoming! Breakfast was delicious and sunset views from my balcony! Priceless 💕 thanks to Mike the owner n staff , memorable experience!
Stayed 1 night in Apr 2023
Response from Bart on Apr 21, 2023
Thank You, come again

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views, best food!
We struck gold with this hotel. Had a room with a balcony with most spectacular view of the ocean. Room was lovely as was the whole property. Food in the restaurant was amazing, we didn't even bother trying other restaurants in the area although there is a wide selection. Thank you!
Beautiful during the day, but sunsets are even more amazing!
Ahi Tuna salad. Yum!
Pool, restaurant, bar area.
Stayed 2 nights in Apr 2023
Response from Bart on Apr 6, 2023
Thank You for Your stay. Come again soon.

10/10 Excellent

Kyle

Stayed 1 night in Mar 2023
Response from Bart on Mar 31, 2023
Thank you very much for staying with us. We are trying to do the best and hope you can return one day. Thank you.

10/10 Excellent

Dustin

Stayed 2 nights in Mar 2023
Response from Bart on Mar 25, 2023
Thank You very much for Your visit.

10/10 Excellent

Donald

Stayed 2 nights in Feb 2023
Response from Bart on Mar 8, 2023
Thank You for Your stay

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Bart on Mar 25, 2023
Thank You very much for Your visit.

10/10 Excellent

NADINE, croton on hudson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff is wonderful
Stayed 1 night in Feb 2023
Response from Bart on Mar 8, 2023
Thank You for Your stay

10/10 Excellent

Brian

Stayed 1 night in Feb 2023
Response from Bart on Mar 8, 2023
Thank You for Your stay

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned, excellent food, great location, & pretty.
Stayed 1 night in Feb 2023
Response from Bart on Mar 8, 2023
Thank You for Your stay

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is pure magic! A hidden away gem in the jungle. The pool is wonderful, and the staff were great. Tons of cute geckos, funny iguanas, and gorgeous birds everywhere. If you are looking for fancy, go elsewhere. If you are looking for a unique, fun, and comfortable home in the midst of the diverse flora and fauna of Manuel Antonio, look no further. Clean, friendly, and true to the spirit of Costa Rica. My only (small) issues were that there were no toiletries provided, as they said there would be (no biggie-I had my own), and it would've been great if there was a way to keep a tab at the bar/restaurant. We loved this stay so much! We will happily return! Pura vida! -Sarah & Scott
Stayed 4 nights in Feb 2023
Response from Bart on Mar 8, 2023
Thank You for Your stay

8/10 Good

Zahra

Stayed 2 nights in Jan 2023
Response from Bart on Jan 22, 2023
Thank You

8/10 Good

bernard

Stayed 2 nights in Jan 2023
Response from Bart on Jan 22, 2023
Thank You

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky cool
Funky cool property, lots of stairs everywhere , very good bar and restaurant
Stayed 2 nights in Dec 2022
Response from Bart on Jan 6, 2023
Thank You

2/10 Terrible

Hector

Traveled with family
Disliked: Staff & service, property conditions & facilities
AC broke on 2nd night, they moved us to another room where the breaker for the AC also broke, it was complete crap service. When I complained about the issue they simply said "there is nothing we can do about it". Would never recommend this hotel to anyone.

4/10 Poor

Katherine

Traveled with family
Disliked: Cleanliness, staff & service
Lack of cleaness, the receptionist was absent, i had to leave the key on the desk so i couldnt leave my bag on the storage, there were lots of spiders on the walls.
Stayed 1 night in Sep 2022

8/10 Good

Bruce

Traveled with group
Disliked: Amenities
Here’s an honest review. The pool was being serviced. That’s no ones fault things have to be repaired. We had the top rooms. Could see the ocean. Very nice. Property needs a little maintenance we were a party of 4 and we really enjoyed ourselves. Staff VERY nice and friendly. Restaurant food was great. Even if I don’t stay their again I will eat there
Stayed 2 nights in Sep 2022
Response from Bart on Sep 28, 2022
Thank You for your business.

10/10 Excellent

Mario

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice, the live music and happy atmosphere, my kids also enjoyed the pool while we talked at the bar!
Stayed 3 nights in Aug 2022
Response from Bart on Aug 28, 2022
Thank You, it was pleasure to host. See You soon.

8/10 Good

David

Stayed 1 night in Aug 2022
Response from Bart on Aug 9, 2022
Thank You for Your stay amd review.

8/10 Good

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es limpio y la habitación es cómoda, el servicio al cliente debe mejorar, hay q tomar en consideración qué hay que subir muchas gracias
Stayed 2 nights in Jul 2022
Response from Bart on Jul 24, 2022
Gracias

2/10 Terrible

Vandita

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property details advertised on expedia did not match the property. There is no plung pool for each room , no kitchen , barely any light in the rooms , My kids room did could not be locked so was very unsafe. No toiletries were provided . I requested for shampoo and the owner point blank said no. The rooms are very dated and the AC barely worked my room. There are too many steps to go the rooms and the description says its wheelchair accessible .. not sure if they plan to carry the guests upstairs . On seeing the condition of the hotel when I asked to move out the next day and requested that I be charged for 1 night stay instead of 2 nights , the owner refused. Please do not book here . We left the hotel in middle of night since it was so bad though they 'upgraded' us the 'queen rooms' from standard room. Lot of false advertising . I will be calling expedia to have them remove the false advertising from expedia website so that others don't get fooled like we did and pay ridiculous prices to book this hotel
Stayed 2 nights in Jun 2022

10/10 Excellent

Jame, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was friendly
Stayed 5 nights in Apr 2022
Response from Bart on Apr 30, 2022
Thank You fro Your visit

6/10 Okay

percy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a very noisy location. the pool was not clean so no one was using it and the entire property had a sewer like smell. the location is good and the staff were pleasant and helpful.
Stayed 1 night in Feb 2022

4/10 Poor

Xavier, Nicholasville

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is way too expensive for what it is , shouldn’t be more than $35 I can’t even begin to say what was wrong with it … too many things !
Stayed 1 night in Feb 2022

10/10 Excellent

Luis F Roque

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Todo excelente menos el cuarto que tenia un fuerte olor a humedad. Afixiante porque no tiene ventilacion apropiada y obligan a apagar los aires acondicionados si no estas en el cuarto. Por lo demas, personas amables, lugar hermoso, buena localizacion y buena opcion de comida.
Stayed 2 nights in Jan 2022
Response from Bart on Jan 23, 2022
Thank You

8/10 Good

Craig

Stayed 8 nights in Jan 2022
Response from Bart on Jan 23, 2022
Thank You

8/10 Good

Luis

Stayed 1 night in Jan 2022
Response from Bart on Jan 23, 2022
Thank You

4/10 Poor

Maksim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nothing like the property listed. Pictures must have been taken a long time ago. Windows covered in pain, tile falling off, locks broken, dirty/stained sheets and towels, etc. Also, very important to know, there are a million stairs, you’ll have to cover about a 100 steps every time you’re leaving your room or heading there. When it rains, these stairs are a scaring rink. Parking is very tight and the road near the property is unsafe, it takes some effort to pull in and get back on the road.
Stayed 2 nights in Dec 2021
Response from Bart on Jan 23, 2022
Thank You

4/10 Poor

evangelos

Stayed 5 nights in Dec 2021
Response from Bart on Jan 23, 2022
Thank You

6/10 Okay

Brad

Traveled with family
Stayed 3 nights in Dec 2021
Response from Bart on Dec 14, 2021
Thank You for Your business.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Hotel muy viejo olía mal las habitaciones demasiado pequeñas así como el baño, se escucha mucho el ruido de las otras habitaciones
Stayed 2 nights in Sep 2021

10/10 Excellent

Hernaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and staff.
Stayed 2 nights in Sep 2021
Response from Bart on Sep 7, 2021
Gracias por su opinion y su visita.