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Reviews of Dos Patios Querétaro Curamoria Collection

3.5 out of 5
Dos Patios Querétaro Curamoria Collection
5 de Mayo no 109;Col Centro, Querétaro, QRO

Reviews

8.4

Very Good

Rating 10 - Excellent. 53 out of 90 reviews" "
Rating 8 - Good. 19 out of 90 reviews" "
Rating 6 - Okay. 7 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 6 out of 90 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael James Bowers Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, romantic, informative staff
Stayed 5 nights in Apr 2024
Response from Gerencia General on Apr 10, 2024
Thank you for sharing your comments, it is very important for us to know you enjoyed your stay, we hope to see back in the near future.Best regards

8/10 Good

Leticia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that was very close downtown, need more maintenance
Stayed 3 nights in Oct 2023
Response from Hotel dos patios on Oct 31, 2023
Good morning Miss LeticiaWe appreciate your comment and we assure you that we will promptly follow up on your suggestion. Hoping that you will allow us to return to this your home in the future.Without further ado, for the moment always pay attention to your comments.Excellent day.Attm Vania Karenina.

10/10 Excellent

Marcella

Stayed 1 night in Oct 2023
Response from Gerencia General on Oct 10, 2023
Muchas gracias por regalarnos su evaluación, para nosotros es de gran motivación saber que disfrutaron su estancia, los esperamos pronto de regreso.Cordialmente.

10/10 Excellent

Monica, El Paso

Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 14, 2023
Gracias por darnos su evaluación, es muy importante saber que nuestros huéspedes difrutaron su estancia.Esperamos su pronto regreso.

10/10 Excellent

Alicia

Stayed 7 nights in May 2023

8/10 Good

Maria, Sturgis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is with in walking distance of shops,restaurants, and bars. They did not have a good breakfast or cold water.
Stayed 3 nights in Apr 2023
Response from Gerencia General on Apr 6, 2023
Thank you for your comments, for us it is important to know your impression regarding your recent stay, we offer continental breakfast that is our promise and about the cold water, we have ice 24 hrs and water also, maybe you did not see it is right outside of the co-working are. Best regards.

10/10 Excellent

Nidia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Gerencia General on Oct 18, 2022
Muchas gracias por compartirnos su comentario, nos da gusto que haya disfrutado su estancia, esto nos motiva a seguir trabajando y asegurar ofrecer a nuestros huéspedes un servicio de calidad y calidez, esperamos tener el gusto de verle pronto de regreso. Saludos cordiales.

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel its great, clean, good location, and great service
Stayed 2 nights in Apr 2022
Response from Hotel Dos Patios on May 2, 2022
Dear Mr. Lorenzo: Thank you for staying with us. We hope you had a good time and expect to see you again with us. Sincerely.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice area convenient to sights, restaurants, parks, centro historico. All close.
Stayed 1 night in Jan 2022
Response from Gerente de Servicio al Huésped on Mar 2, 2022
Hi William, come back soon, regards.

6/10 Okay

Gisselle Stephanie

Traveled with partner
Disliked: Cleanliness
Nowhere in The description was it told that this hotel is next to a nightclub/bar. The whole entire night only a wall separate our room to the noise. The sheets were dirty and the room furniture was really old. I changed hotels the second night to Casa Santiago Hotel. Still in the same location but way better!
Stayed 2 nights in Dec 2021

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Gerencia General Hotel Dos Patios on Jan 28, 2021
Alberto, agradezco de antemano el tiempo que nos dedica para contestar ésta encuesta. Sus comentarios nos llenan de optimismo y nos alientan para seguir adelante con el esfuerzo y hacerlo sentir como en casa. Saludos y mil gracias de nuevo, esperamos verlo pronto de regreso. Atentamente Lic. Enrique Sánchez Rodríguez Gerente General

10/10 Excellent

María Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice friendly staff, super helpful
Stayed 1 night in Nov 2020
Response from Gerencia General Hotel Dos Patios on Nov 6, 2020
Dear María Eugenia: Thank you for having chosen Hotel Dos Patios Holístico Boutique & Spa. We apreciate your coments and recognition to our staff and facilities, it´s a pleasure for us giving excellent experience to our guest. We hope to count on your preference and give us the opportunity to serve you again in the near future. Best regards Enrique Sánchez Rodríguez General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice patio and is in the heart of the city close to old town and also near to main avenues to get out
Stayed 1 night in Feb 2020
Response from Enrique Sánchez General Manager on Feb 24, 2020
Thank you for having chosen Hotel Dos Patios Holístico Boutique & Spa. We apreciate your coments and recognition to our facilities, it´s a pleasure for us giving excellent experience to our guest. We hope to count on your preference and give us the opportunity to serve you again in the near future. Best regards

10/10 Excellent

Elizaberh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Armando Luna Franco on Oct 2, 2019
Muchísimas gracias por tomarse el tiempo y darnos su opinión, agradecemos su preferencia y esperamos verle pronto por esta su casa Hotel dos Patios

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was exactly what the pics showed online. you can breath the peace and the magic of the city
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property and room were very nice. But the hotel is adjacent to a venue that hosts dancing and parties on the weekend and the noise was very loud and ran until 3:00 am. Not good.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018

8/10 Good

nan, queens ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location in the historic center
Everything is within walking distance. Excellent staff. Clean, quiet, relaxing hotel.

10/10 Excellent

Marian, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely, the people friendly.
I couldn't say enough kind things about the people and the room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, central location.
Overall we were really impressed with this hotel. Super central location, great value for the quality of room and tasteful decor. We stayed over a long weekend and our room was peacefully located and we hear no noise from the live concerts taking place a few blocks away.The only complaint we had was the TV remote didn't really work and the a/c was a bit noisy. They did try to fix it however it needed a new part which couldn't be ordered due to the long weekend. Otherwise we would return here again.

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

patrick s, Downey Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An hidden gem in Queretaro
Very nice hotel boutique Great location Family friendly but also great adults

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel staff were very helpful. The room was nice with ac and fans but the laminate floor was starting to come up. All said, it was a good hotel in a great area.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown Querétaro
It is a beautifull hotel very convinient ir you want to walk around the downtown area, it is very clean, on the down side it is an old contruction so the rooms are very noisy, you can hear everything that is going on outside your room. The beds are not comfortable and the y creak when you move. The hotel personal are very nice and attentive.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Excellent location and service
Excellent location within walking distance to all historic places, clean and comfortable, like living in a local home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mexican style hotel. Friendly staff, although our reservation from hotel.com did not reach them, they found us a very nice room. The hotel is very clean and nicely decorated. Five minutes walking from the city center. Free parking. Will certainly come back.

8/10 Good

M, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
It's got an excellent location, three blocks from "Plaza de Armas" -downtown- and the hotel staff is kind and friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marcela

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo lugar, excelente gusto en decoración y muy céntrico de los restaurantes y plaza del centro. El personal muy amable
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 26, 2024
Muchas gracias por regalarnos su evaluación, es de gran motivación saber que cumplimos con su expectativa de servicio.Esperamos verle pronto de regreso.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto el lugar, excelente para ir en pareja
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 7, 2023
Muchas gracias por compartirnos sus comentarios, nos da gusto hayan disfrutado su estancia.Esperamos verles pronto de regreso.

2/10 Terrible

FEDERICO

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Pesima experiencia!!! No respetaron mi reservacion de habitacion con cama king size y me querian dar una habitacion con cama matrimonial cuando eramos 3 personas!!! Pesimo servicio CERO RECOMENDABLE!!!!
Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 20, 2023
Reciba mis sinceras por el inconveniente que tuvo con el tipo de habitación, trabajaremos para mejorar.Atentamente

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 20, 2023
Reciba mis sinceras disculpas por no haber disfrutado su estancia, no nos da mas detalle para saber cuál fue su experiencia y así poder tomar acciones inmediatas de mejora.Gracias

2/10 Terrible

MIGUEL ANGEL

Business traveler
Pesimo hotel
Pesimo servicio no vuelvo a hospedarme, cobran el estacionamiento, el desayuno miserable.
Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 20, 2023
Reciba mis disculpas, sentimos mucho su molestia, con respecto al desayuno que es gratis, lo publicamos y ofrecemos el concepto "Continental", a su llegada se informa el tipo de desayuno que se da, sin embargo, contamos con el servicio de restaurante para huéspedes que quieren algo mas completo, solo que tiene costo, respecto al estacionamiento, los hoteles del centro historico no cuentan con espacio y nos vemos en la necesidad de tener una concesión, la cuota realmente es de recuperacion.Agradezco su retroalimentación

10/10 Excellent

Stella Maris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta hermoso y con muy buenos servicios, es tranquilo, con un ambiente muy relajado, solo el desayuno, si bien es desayuno continental, no tiene suficiente espacio mesa solo para dos personas, o bien una barra y es incomodo para servirse. El desayuno es demasiado sencillo, creo que podrían mejorar en aspectos como panadería. Por lo demás , el personal muy atento y amables...
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 14, 2023
Muchas gracias por compartirnos sus comentarios, para nosotros es importante conocer su opinión, me permito informarle que ya el 15 de septiembre tendremos el servicio de restaurante y así los huéspedes tengan la opción de tomar sus alimentos en el restaurante.Reciba un cordial saludo

8/10 Good

Ma del Pilar Chavarria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excepto el estacionamiento, el automóvil nos lo regresaron muy sucio
Stayed 3 nights in Jul 2023
Response from hotel dos patios on Jul 29, 2023
Buenos dias Srta. Maria del Pilar, de antemano agradeceos su comentario y su estancia en dos patios. le ofrecemos una disculpa por el inconveniente de su automivil. el estacionamiento es externo al hotel, sin embardo haremos lo necesario para que como concesionarios nos brinden un mejor servicio para nuestros huespedes. sin mas por el momento siempre quedo atenta a sus comentarios.excelente dia.

10/10 Excellent

Miguel Ignacio

Stayed 1 night in May 2023
Response from hotel dos patios on May 15, 2023
Buenos dias gracias por su estancia en Hotel Dos Patios. esperando que muy pronto regrese a esta su casa.tenga un dia extraordinario

2/10 Terrible

Maria del Mar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Imposible dormir, estacionamiento si cuesta
Solo nos quedamos una noche, escogimos este hotel por la ubicación, contaba con estacionamiento e incluía desayuno y al ser un hotel holístico, consideramos era un hotel tranquilo y la opción perfecta para descansar. El estacionamiento tiene uno costo adicional de $200 por noche, el desayuno solo es americano, al viajar con niños buscábamos una opción de desayuno bufet. Y no pudimos dormir en toda la noche, en varias habitaciones cercanas a la nuestra, los huéspedes no dejaban de gritar y azotar puertas, dejaron de hacerlo a las 4 am que marcamos a recepción para quejarnos del escándalo.
Stayed 1 night in Mar 2023
Response from Gerencia General on Mar 13, 2023
Reciba mis sinceras disculpas por lo inconvenientes que tuvieron durante su estancia, con respecto al desayuno en nuestra publicación especificamos que es un desayuno continental reforzaremos esta comunicación para evitar confusiones, en general trabajaremos para mejorar. Saludos Cordiales.

10/10 Excellent

Efren

Stayed 1 night in Jan 2023
Response from Gerencia General on Jan 18, 2023
Sr. Efren muchas gracias por compartirnos su evaluación, para nosotros es importante saber que disfrutaron su estancia. Esperamos verle pronto de regreso.

6/10 Okay

Rafael

10/10 Excellent

andrea

Stayed 1 night in Dec 2022

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022
Response from Dos Patios Curamoria Collection on Jun 1, 2022
Hola Abel, muchas gracias por responder la encuesta, nos dio mucho gusto tenerlos en casa y que hayan pasado un excelente fin de semana con todo y las travesías, los esperamos pronto!

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Dos Patios Curamoria Collection on Jun 1, 2022
Hola Abel, un saludo a todos y vuelvan pronto! Gracias por sus buenos comentarios, saludos!

4/10 Poor

Sergio Ariosto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Retorno decepcionante
He estado varias veces en el hotel y el cambio de administración es una tragedia, personal indiferente, salvo para venderte tratamientos de spa, nos tuvieron 48 minutos esperando recibir la habitación, pusieron solo un jabón de manos, no pusieron jabón de baño ni shampoo, no hay cepillo o bomba de baño, quitaron los dispensadores de L’occitane y dan ahora jabón bastante corriente que deja la piel de las manos reseca. No le dan mantenimiento al aire acondicionado, hab comprensión, no sirve el aire acondicionado, no enfría, no la acepten, precio muy alto para la calidad de hospedaje, recomiendo buscar una mejor opción. Es triste ver cómo ha caído la calidad del servicio, lugar bonito pero ni siquiera limpian el mobiliario de Recepción, la mesa negra llena de polvo y los baños del lobby con mal olor, realmente lamentable, dudo mucho regresar.
Stayed 1 night in May 2022
Response from Dos Patios Curamoria Collection on May 17, 2022
Sr. Ariosto, agradezco de antemano el tiempo que nos dedica para contestar ésta encuesta. Nos apena mucho lo sucedido, le ofrecemos una sincera disculpa y le comentamos que pondremos atención en su comentario para corregir el área de oportunidad a la que nos hace referencia. Es nuestro interés primordial ofrecer un excelente servicio en esta su casa. Esperamos nos dé la oportunidad de recibirlo nuevamente y el compromiso será cubrir todas sus expectativas como usted lo merece. Saludos

10/10 Excellent

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Gerente General. on Feb 24, 2022
Estimada Ernesto, muchas gracias por tomarse el tiempo de responder nuestra encuesta, para nosotros es muy valioso conocer su experiencia durante su estancia y así poder mejorar el servicio brindado, deseando que nos visite pronto nuevamente para superar sus expectativas, le enviamos un cordial saludo.

4/10 Poor

MIRIAM BOCANEGRA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reserve una cama king size y me entregaron habitación con cama queen
Stayed 1 night in Feb 2022
Response from Gerente de Servicio al Huesped on Mar 2, 2022
Querida Miriam, muchas gracias por responder esta encuesta, para nosotros es muy importante conocer tu experiencia, ya que de esa forma medimos el grado de satisfacción de nuestros huéspedes, lamentamos mucho el inconveniente de tu situación, contamos con ambas categorías camas King Size y Queen y dependiendo de la disponibilidad es la asignación, esperamos que nos de la oportunidad de hospedarse nuevamente superar sus expectativas, saludos!

10/10 Excellent

Rómulo Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Gerente de Servicio al Huésped on Mar 2, 2022
Querido Erick, lo espero en su próxima visita, vuelva pronto, saludos!

8/10 Good

Hermenegildo Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Yeimmi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paz y tranquilidad
Muy agradable los ambientes y el servicio de SPA simplemente espectacular
Stayed 2 nights in Dec 2021