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Reviews of La Casa de la Marquesa

4 out of 5
La Casa de la Marquesa
Madero 41 Centro, Querétaro, QRO

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 494 reviews" "
Rating 8 - Good. 112 out of 494 reviews" "
Rating 6 - Okay. 48 out of 494 reviews" "
Rating 4 - Poor. 22 out of 494 reviews" "
Rating 2 - Terrible. 9 out of 494 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.
Stayed 4 nights in Nov 2023

10/10 Excellent

Eduardo, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and service was very good.
Stayed 1 night in Nov 2023
Response from Hotel La Casa de la Marquesa on Nov 27, 2023
Thank you for the comments, it was a pleasure serving you.We wait for you soon

4/10 Poor

LEANDRO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel La Casa de la Marquesa on Nov 18, 2023
Agradecemos que haya dedicado tiempo para proporcionarnos una valoración de nuestros servicios, lamentamos no haber cumplido las expectativas. Seguimos trabajando con nuestro equipo de colaboradores para mejorar todas y cada una de las estadías, esperamos que pronto pueda visitarnos nuevamente y podamos ofrecerle un mejor servicio.

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.
Stayed 3 nights in Oct 2023
Response from Hotel La Casa de la Marquesa on Nov 18, 2023
Agradecemos que nos haya compartido los comentarios acerca de los aspectos de la habitación que necesitan ser reforzados, nuestro equipo de colaboradores está trabajando en implementar mejoras que ayudarán a ofrecerles una mejor estadía, esperamos que pueda darnos otra oportunidad para demostrarle que hemos mejorado.

10/10 Excellent

DONALD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.
Stayed 3 nights in Sep 2023

2/10 Terrible

Miguel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help
Stayed 1 night in Sep 2023

8/10 Good

Jessica, Albuqerque

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mattias

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful one of a kind hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Queretaro, traveled with family, the hotel was beautiful, clean, staff very friendly, the hotel is in the middle of everything, easy to walk to several parks, churches. We loved our stay at La Casa de la Marquesa, Highly recommend.
Stayed 3 nights in Apr 2023
Response from La Casa de la Marquesa on May 17, 2023
We are pleased to know that your stay with us was completely pleasant, thank you for sharing your experience with us, we hope you can visit us again soon, we will be waiting for you.Thank you for the preference.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room with some nice views
The place is charming, friendly, and accommodating staff. I was surprised by the number of stairs we climbed to get to our room. The bathroom had several steps and you needed to be careful. The huge bathtub was difficult to get into without slipping.
Stayed 1 night in Mar 2023

10/10 Excellent

Juan

Business traveler
Liked: Property conditions & facilities, room comfort
Awesome experience. Great breakfast with live pianist playing outstanding music. Great customer service. Internet soso.. no electrical outlets in room. All the rest great!
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly situated in the city center near parks and services. The hotel is great and the service was outstanding.
Stayed 1 night in Mar 2023

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly staff. Morning breakfast was delicious. Piano player in lobby was lovely to listen to.
Stayed 2 nights in Feb 2023

10/10 Excellent

VICTOR

Stayed 1 night in Feb 2023

10/10 Excellent

linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In centro, walk to everthing. Beautiful rooms, excellent breakfast, professional staff spoke spanish and english. We would stay there again. Loved it.
Stayed 1 night in Feb 2023

6/10 Okay

Rosie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location in a very unique historical house. Very dark with no amenities available in the evening. Lacking on attention to details. Only one towel was provided, no tv channels were accessible, broken hair dryer. Great potential for a fantastic experience.
Stayed 1 night in Feb 2023

10/10 Excellent

Anthony

Stayed 3 nights in Feb 2023
Response from Hotel La Casa de la Marquesa on Nov 18, 2023
Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Para nosotros fue un placer atenderle, esperamos que vuelvan pronto.

10/10 Excellent

Aline

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Un hotel muy recomendable, tiene una ubicación excelente. El hotel es un lugar histórico y muy frecuentado. Las personas que nos atendieron muy amables.
Stayed 1 night in Jan 2023

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. The building is very historic. The staff was accommodating and the breakfast was delicious. I would recommend it.
Stayed 1 night in Jan 2023
Response from Manager. on Jan 16, 2023
Dear Andrea, We appreciate your preference. We will share your comments with our Staff. we hope to see you back very soon.Management

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Room very clean. Excellent location in historic central.
Response from Gerencia. on Jan 14, 2023
Dear oseph, We appreciate your comments and your preference for our hotel. we hope to see you bacj soon.Management

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing staff, location, services and food
Response from Manager. on Dec 6, 2022
Dear Ismael,We appreciate your comments and hope to see you back soon.Management

10/10 Excellent

Chio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Historical Property! Ambiance and service very good!
Stayed 2 nights in Nov 2022

10/10 Excellent

John

10/10 Excellent

Mark, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a five star if there ever was one. Beautiful place with a great number of balconies and private areas. Would be a great place for a group. Beautiful views high on the hill so does require cab ride up. Well worth the view
Stayed 2 nights in May 2022

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the character of this place, I felt like I was a guest of the contessa hundreds of years ago. The architecture, frescos, tiles etc are all still so authentic. It was wonderful
Stayed 1 night in May 2022

4/10 Poor

Sara

I was assigned the wrong room.
Stayed 5 nights in May 2022

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property in a great location. I highly recommend it.
Stayed 2 nights in Apr 2022

4/10 Poor

gloria

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pictures are deceiving. The building is beautiful as a museum but not as a hotel. No amenities, not even glasses or wash towels in the room. AC is extremely noisy, with poor lighting everywhere. Old towels and mosquitoes. We left a day earlier. The only two guys there were really nice but the management is another story. On top of that, the place is really spooky.
Stayed 3 nights in Apr 2022

10/10 Excellent

Julissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean excellent location will stay again on next trip very very good 5 star!! Muy limpio personal muy amable excelente ubicación todo esta cerca el ambiente excelente muy muy seguro definitivamente volveremos!!! Muchas gracias!!!!
Stayed 1 night in Feb 2022

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This antique mansion is so fantastic, I would go to Queretaro just to stay there! It’s the stuff of my dreams!
Stayed 1 night in Feb 2022

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I wasn’t able to check in on time. The room wasn’t ready until 3:30. The included breakfast was very minimal. I paid extra for a better breakfast.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Luxurious place, pedestrian service
Beautiful spot but lacking in customer service, and poor included breakfast. Good wifi but mattress very hard.
Stayed 1 night in Jan 2022

6/10 Okay

Maria, Anaheim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2022

8/10 Good

Alfred

Stayed 1 night in Jan 2022

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous historic property; great location. Keep in mind that there may be some street noise depending on your room.
Stayed 1 night in Nov 2021
Response from Manager. on Dec 5, 2021
Thank you very much for your comments Joy, sometimes the noise from the street depending on the date can be pleasant or not so much, however, we greatly appreciate the rating of your stay at the hotel. Happy Holidays!!!

10/10 Excellent

Zee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel. Have stayed here before but the Alhambra room we stayed in this time was especially large and well decorated.
Stayed 4 nights in Nov 2021
Response from Manager. on Dec 5, 2021
Thank you for your message. We hope to have the opportunity to host you in 2022 and allow us to show you more special rooms because of the history that some of them have, the amenity of the Jacuzzi and above all because of the magic that one of our rooms causes. I recommend "Cristobal Colon" on your next visit. Happy Holidays!!!

10/10 Excellent

Samanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property w good customer service and staff all around
Stayed 2 nights in Nov 2021
Response from Manager. on Dec 5, 2021
Miss Samantha, thank you so much for your message and rating. I will be happy to share this with the hotel team. I wish you happy holidays !!!

10/10 Excellent

Evgenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning historical building!
Stayed 2 nights in Nov 2021
Response from Manager. on Dec 5, 2021
It sounds wonderful to know the impression of the hotel. Thanks for your words and happy holidays !!!

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Entire place was beautiful
Stayed 1 night in Oct 2021
Response from Manager. on Dec 5, 2021
Mr. Luis, thank you very much for your words. The hotel team appreciates this. Happy Holidays !!!

10/10 Excellent

Moses

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Gerencia. on Dec 5, 2021
Moses, gracias por tu calificación. Felices fiestas!!!

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Casa de la Marquesa is an experience. We felt as if we were staying at a museum.
Stayed 1 night in Oct 2021
Response from Manager. on Dec 5, 2021
Miss Diana thanks for her words. The truth is that is the idea of the hotel and sometimes it is difficult for some guests to understand it. I wish you happy holidays !!!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
An absolute pleasure to stay at such beauty!!! The architectures and frescos were stunning and timelessness. The furniture ( english style) eeehhh not appropriate style for the space. But the hotels is a treat!
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Historical building. Luxurious rooms
Stayed 2 nights in Sep 2021

10/10 Excellent

Stephen, Englewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place from 1700's...did not receive my vip room upgrade, very unfortunate.
Stayed 4 nights in Sep 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb experience...truly a beautiful hotel, and a fantastic location that holds a ton of history.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose, Mission

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic place beautiful incredible
Stayed 2 nights in Aug 2021