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Reviews of Holiday Inn Quincy East, an IHG Hotel

3 out of 5
Holiday Inn Quincy East, an IHG Hotel
4821 Oak St, Quincy, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 482 reviews" "
Rating 8 - Good. 134 out of 482 reviews" "
Rating 6 - Okay. 35 out of 482 reviews" "
Rating 4 - Poor. 18 out of 482 reviews" "
Rating 2 - Terrible. 10 out of 482 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Talitha

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Mark A on Apr 12, 2024
Thank you for the great review score.

4/10 Poor

Nancy

Traveled with family
Liked: Property conditions & facilities
Had to wait over 5 minutes for the desk clerk to come back. We tried to make conversation about the 100 mile rule to stay there. She was rude and said they were catering to business travel and there were plenty of other nearby hotels for others. Weird that is your business plan, yet you have preteen running all over and you allow dogs. Though it was very cute!!
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very friendly. Had convenient shopping within walking distance and plenty of food options close by
Stayed 3 nights in Mar 2024
Response from Mark A on Mar 19, 2024
Thanks for the great review score and feedback!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled, quiet, comfortable. Restaurant was ok, good service, food was just ok.
Stayed 1 night in Feb 2024
Response from Mark A on Mar 4, 2024
Thanks for the great review feedback!

6/10 Okay

Jorden

Stayed 2 nights in Feb 2024

10/10 Excellent

Brandy Marshall

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, personable staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

mark

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Paula

Liked: Cleanliness, amenities, property conditions & facilities
I had to leave after one day because I had left medicine at home. I explained this to staff at checkout, I was advised to have Expedia call them about this as my reservation was through Expedia. After a long phone call with Expedia staff I was advised I would be contacted in 24 hours. I did get multiple emails stating that they were having difficulty contacting anyone at the hotel. Finally I was advised there would be a charge for the room I was not able to use, even though I checked out in plenty of tim for the room to be cleaned and used. All the staff I interacted with from the hotel were fine. Expedia not so much.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bethany

Stayed 3 nights in Dec 2023

10/10 Excellent

Robbie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very very nice, from the young lady that called us prior to our arrival to explain the Holiday (thanksgiving) scheduling of meals , to the Manager Tom that checked us in. very accommodating. Will defiantly return when in the area again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were good - on site restaurant was good for breakfast. Will stay here again.
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smokers should not be by the door. I don't care if it's raining.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hiroko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed stay this hotel and we will definitely stay there again!
Stayed 1 night in Oct 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 2 nights in Oct 2023
Response from Mark A on Oct 19, 2023
Thank you for the great review score and the feedback.

10/10 Excellent

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price was on the high side
Stayed 1 night in Sep 2023
Response from Mark A on Oct 19, 2023
Thank you for the nice review score.

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% SATISFIED
One of the best Hotels I’ve ever stayed in. Great Restaurant and Bar just off the Lobby I’ll be back
Stayed 2 nights in Sep 2023
Response from Mark A on Sep 20, 2023
Thank you for the wonderful review and score!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly!
Stayed 3 nights in Sep 2023
Response from Mark A on Sep 20, 2023
Thanks for the great review!

10/10 Excellent

Doug

Stayed 1 night in Aug 2023
Response from Mark A on Sep 5, 2023
Thank you for the great review score!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing some remodeling, but i cant see anything to concern us so far.
Stayed 1 night in Aug 2023
Response from Mark A on Sep 5, 2023
Thank you for the great review score!

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean hotel with decent fitness room.
Stayed 1 night in Aug 2023
Response from Mark A on Aug 4, 2023
Thank you for the very nice revied and the feedback.

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mark A on Aug 1, 2023
Thanks for the great review score!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice trim and friendly staff
Stayed 1 night in Jul 2023
Response from Mark A on Jul 19, 2023
Thanks for the great review score!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was nice
Stayed 1 night in Jul 2023
Response from Mark A on Jul 19, 2023
Thank you for the 4 of 5 review score.

10/10 Excellent

David

Stayed 2 nights in Jul 2023
Response from Mark A on Aug 1, 2023
Thank you for the great review score!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Service
I've stayed here multiple times. Very good service.
Stayed 1 night in Jul 2023
Response from Mark A on Jul 12, 2023
Thanks for the great endorsement!

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Mark A on Jun 17, 2023
Thank you for the great re view score!

2/10 Terrible

Joseph

Stayed 2 nights in May 2023
Response from Mark A on Jul 12, 2023
Thank you for the review. But without including feedback it's impossible to determine if we could have done anything better.

6/10 Okay

luis

Stayed 6 nights in May 2023
Response from Mark A on Jun 17, 2023
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

6/10 Okay

Sylvia

Stayed 2 nights in May 2023
Response from Mark A on Jun 17, 2023
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

2/10 Terrible

Mark

Stayed 1 night in May 2023
Response from Mark A on Jun 17, 2023
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

10/10 Excellent

Thomas, Beaver Dam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it. I would definitely stay there again. In fact I didn't want to leave .
Stayed 1 night in Apr 2023
Response from Mark A on Apr 24, 2023
Thank you for the great review!

10/10 Excellent

Thomas, Beaver Dam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2023
Response from Mark A on Apr 17, 2023
Thank you for the great review score.

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything going well.
Stayed 1 night in Apr 2023
Response from Mark A on Apr 17, 2023
Thank you for the great review score.

10/10 Excellent

NATHANIEL, NEW LENOX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrades and updates needed at property - nonetheless, the best option for travel to Quincy.
Stayed 1 night in Apr 2023
Response from Mark A on Apr 17, 2023
Thank you for the great review score.

4/10 Poor

erik

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2023

4/10 Poor

donald

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stay in hotels about 30 days a year in various countries besides the U.S. and this hotel hands down wins the award for the worst service. Its like the management probably has never stayed in a hotel. The desk people don't even acknowledge you. We had a suite and there were only 3 hangers in the closet for 2 people. I requested a few more and after 4 days still couldn't get them. The room wasn't cleaned on the second day and I had to ask 3 different times on the 3rd day to have it cleaned
Stayed 4 nights in Mar 2023

10/10 Excellent

Tracey

Traveled with family
Liked: Staff & service, amenities
It was great except the pool area. Big clump of hair in the pool. Hot tub bottom had sand and there was mold in the room on the ceiling and wall.
Stayed 1 night in Mar 2023
Response from Mark A on Mar 6, 2023
Thank you for the review and the feedback. I apologize for the pool area. The dehumidifying equipment died about 4 months ago and we ordered a new system that won't be built until mid this summer sometime. So it's difficult to keep the appearance that we'd like while still making the room available to those who want to use it.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mark A on Feb 22, 2023
Thanks for the great review score!

10/10 Excellent

Brock

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms and friendly service. Restaurant is very good.
Stayed 1 night in Dec 2022
Response from Mark A on Feb 22, 2023
Thanks for the great review!

10/10 Excellent

Emilie

Stayed 1 night in Oct 2022
Response from Mark A on Oct 26, 2022
Thanks for the perfect 10 score!

10/10 Excellent

Erica J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great over night stop.
Stayed 1 night in Oct 2022
Response from Mark A on Oct 26, 2022
Thank you for the great review score!

10/10 Excellent

Maynara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet! Great!
Stayed 3 nights in Sep 2022
Response from Mark A on Oct 5, 2022
Thank you for the great review score and the feedback!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

THOMAS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022
Response from Mark A on Sep 13, 2022
Thank you for the great review score!

6/10 Okay

Chris

Stayed 4 nights in Aug 2022
Response from Mark A on Sep 1, 2022
Thanks for the review score. Leaving even a small amount of feedback might give a hotel a clue as to why you gave us a 6. Without feedback we can't improve that score.

10/10 Excellent

guy

Stayed 1 night in Aug 2022
Response from Mark A on Sep 13, 2022
Thank you for the great review score!

10/10 Excellent

Dustin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great hotel with a terrific restaurant
Stayed 1 night in Jun 2022