Hallway

Reviews of Fenix Hotel

3.5 out of 5
Fenix Hotel
Queseras del Medio E11-205, Frente al Hospital Militar, Quito, Pichincha

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 136 reviews" "
Rating 8 - Good. 48 out of 136 reviews" "
Rating 6 - Okay. 20 out of 136 reviews" "
Rating 4 - Poor. 7 out of 136 reviews" "
Rating 2 - Terrible. 4 out of 136 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel
Very clean and safe hotel. Staff is very attentive.
Stayed 2 nights in Sep 2023
Response from Fenix Hotel on Oct 3, 2023
Dear ,Thank you for choosing us as your accommodation destination.We are glad to know that you enjoyed your stay and the services provided.We hope to have the opportunity to serve you very soon.Cordially,

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and professional staff
Stayed 1 night in Nov 2022
Response from Beli on Dec 27, 2022
Estimado Juan,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción

10/10 Excellent

George, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Response from Beli on Dec 27, 2022
Estimado George,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families!
I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
Stayed 1 night in Sep 2022

6/10 Okay

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Francisco, Guaynabo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho la atención del personal. Siempre atentos.
Stayed 1 night in May 2022

10/10 Excellent

Roberto, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not too many places to get food at walking distance.
Stayed 5 nights in May 2022

6/10 Okay

Laura, Pompano Beach, FL

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.
Stayed 1 night in Aug 2019
Response from Heidi Parra Nuñez on Sep 4, 2019
Dear Mrs. Bowen: We are really sorry that you're stay was not as expected, have the certainty we will fix every issue that we had. We would like you to give us a second chance to give you an excepcional service as you deserve in your next visit to Quito. Please be always welcome.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.
Stayed 7 nights in Mar 2019
Response from Heidi on Mar 26, 2019
Dear Mr. We regret that your stay at our hotel was not the best experience, thanks for your comments that help us improve every day. Our Front Desk Staff confirmed with you an additional charge for an extra person. We offered a room change for the noise issue but we did not have the opportunity to do so. We hope it will allow us to improve your experience in a new opportunity to serve you. Kindly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Heidi on Apr 23, 2019
Estimado. Muchas gracias por su excelente calificación. Nos alegra saber que su estadía fue placentera. Esperamos que vuelva pronto. Será un gusto servirle

8/10 Good

AOG

Liked: Staff & service
Stayed 1 night in Jul 2018
Response from Geovanna on Aug 22, 2018
Gracias por su calificación.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice inside. Recently remodled and updated. Will be staying there again in the future.
Stayed 4 nights in Jul 2018
Response from Geovanna on Jul 30, 2018
Dear Jeffrey, thank you for your comment. We are pleased to hear you had a good experience at our hotel. You are always welcome.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to historic center of Quito, close to the bus station and restaurants. Comfortable and nice place
Stayed 1 night in Jul 2018
Response from Geovanna on Jul 11, 2018
Dear Sandra, thank you for your comment. We are happy to hear you had a great experience at our hotel. You are always welcome!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Inexpensive Taxi Ride to Old Town
This was a quality hotel with a great and helpful staff. The room was clean and comfortable. They had coffee, tea, and water available at most times. The breakfast was very good. If you're sensitive to noise, you may want to request a room away from the street. I would definitely stay here again.
Stayed 1 night in Mar 2018
Response from Geovanna Núñez on Apr 3, 2018
Thank you for your comment, we are so happy to hear that you had a great stay at our hotel. You are always welcome.

8/10 Good

Paz, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more comfortable when moved to a better room
My stay was satisfiying, room clean n staff was nice n welcoming
Stayed 6 nights in Sep 2017
Response from Juan Pablo on Sep 26, 2017
Dear Paz, Thank you for your comment. We are glad to hear that we where capable of improving your experience in Barnard Hotel. We hope to host you again soon. Best regards.

8/10 Good

Didimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent only with the check out they can't found my payment they going to charge me double because they told that my reservation was made for expedia
Stayed 2 nights in Jul 2017
Response from Veronica on Sep 4, 2017
Dear THANK YOU VERY MUCH FOR YOUR COMMENT, WE ARE PLEASED TO KNOW THAT YOUR STAY WAS NICE, WE ARE SORRY FOR THE CONFUSION WITH PAYMENT BUT IT WAS SOLVED ON TIME. WE HOPE TO SERVE YOU IN ANOTHER WE HOPE TO SERVE YOU IN ANOTHER OPPORTUNITY.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Good value, NYC

Ok hotel for what it is with friendly staff , big and clean rooms.
Response from Verónica Sacks-Servicio al Cliente on Mar 6, 2016
Dear Guest: Thank you for your valuable comment. We have endeavored to provide our guests with first class facilities, in addition to special treatment to our customer. We are very happy that this service has been able to perceive and experience has been good.

8/10 Good

Manny, New York City

Liked: Cleanliness, staff & service, property conditions & facilities
Service was stellar!!!
The service is phenomenal!!!!! With that said, there is ZERO air conditioning available. The staff though brought me a huge fan immediately which was great. I got a bit of altitude sickness and they immediately brought me complimentary cocoa tea. The location is a short cab ride away from the Foch sector which is great for nightlife. A lot of bars and clubs to choose from. The area the hotel is in gets shady at night so I'd suggest cabbing it wherever you go.
Response from Veronica on May 7, 2016
Dear Guest: Thank you very much for his comment. In Hotel Barnard we focus on the treatment personal and differentiated towards our clients and your comment encourages us to offer an every time better service. Our facilities do not possess air conditioning because the climate of Quito is very varied and generally he does not win credit, but we will bear in mind his comment. Be always welcome

8/10 Good

Chandramouli, St Louis, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a hotel rated as 4 star it does not have aircondition. The restaurant does not have vegetarian options also.

8/10 Good

Julian, Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay when the others were booked
I chose this hotel because the 5 stars hotel were all booked because of a soccer game in Quito. They have a new tower with nice rooms. Would go again with no hesitation

8/10 Good

MONICA, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Business hotel
it was a pleasant stay.hotel is nice and clean

4/10 Poor

Paola W.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Documentation trip
My husband and I had to go to quito to get some documents in order. The hotel was around where we needed to go that's why we chose it. But I wouldn't stay there again. The room we were in had no air conditioning or heat. Quito has unpredictable weather. The 3 days we were there it was very hot. Our room had only one window facing a busy street from 5am-11pm there was nothing but smog. It was awful because of the pollution in quito. The room was clean and staff was friendly. It also had a nice complementary breakfast, but all this wasn't enough to stay there again.

10/10 Excellent

Dr Zulfiqar Kha, Havana cuba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ANd Dashing Place To stay Inn..!!
I arrived On time THe hotel staff is very COoperative. THey are Very Dependent of Your Needs.. All time active..!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel
The hotel service was excellent. The receptionist and other employees are extremely helpful and will attend to any questions/concerns that one may have. The beds were extremely hard which made sleeping difficult and one could hear the cars passing by during the night.

10/10 Excellent

D.W.

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
Tucked away on a busy street, the hotel feels like a hotel once you walk in the doors. The staff were attentive and very helpful, the rooms are spacious (although the beds could be more comfy...this was the only downfall in my opinion), and the breakfast was good. Recommended!

10/10 Excellent

kcastel

Liked: Cleanliness, staff & service, room comfort
Downtown stay
I wanted to stay in a hotel in downtown Quito during my last night so that I could easily and quickly get home at a decent hour to get enough sleep before my flight the next morning. Although there are other hotels that are slightly more conveniently located (if the touristy downtown area is where you want to stay), the accommodations at the Barnard Hotel were beautiful and the service was exceptional! Highly recommended.

8/10 Good

Garrett, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bernard hotel review
Great stay, staff was super helpful.

2/10 Terrible

Kala, New York City

Disliked: Staff & service, property conditions & facilities
Loud, noisy, dirty... a real disappointment
I'm afraid this was one of the most disappointing experiences I've ever had in a hotel. We had to change our room the second day because there were men working literally right outside our window, a fact that the front desk seemed not to know anything about. There were also a pair of dogs that barked constantly. Not the hotel's fault of course but still... horribly annoying. We also found out that there was going to be a wedding that night in the hotel... directly below us. We moved up a floor and over one room and were awoken at 2:30 in the morning (after being told that 2 am was the limit for noise) because the party had been extended to 3 am. As for the room itself, it was functional but had no character. The floor was filthy to the point where we had to designate a foot-cleaning towel, had to ask for more toilet paper, no body lotion in the room (though they do provide other amenities that were fine). Everyone at the hotel was very nice but we had to remind them two and three times to look up our requests for restaurant recommendations, other information, etc. Also the hotel is on a very loud main road and there is nothing to do in the immediate vicinity. You have to talk at least 10 minutes to get anywhere. Definitely not worth it, I'm afraid.

10/10 Excellent

Valgolla

Liked: Cleanliness, staff & service, room comfort
Great value hotel
We enjoy to stay in excellent hotel just next to the historic downtown of Quito. This is real "value-for-money". No any complaints.

8/10 Good

Jorge, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in not so nice environment
Barnard Hotel is modern and functional, with ample rooms and comfortable beds, a varied and tasteful breakfast, and served by helpful personnel. However, it is located in a very busy avenue in front of the Army Hospital, so a rear room is recommended. There is one peculiar drawback: when a mariage party is held at ground floor (i.e. saturday night) the music and entertainer will be heard at the first floor rooms until 2:00 am.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrive Quito via Beach Destination
Hotel is located close to art markets and not noisyas many hotels in Quito are....I thought it eas good valur for money...breakfasy was good and parling and covered and secure...will definately stay again

8/10 Good

greg, strathmore,alberta,canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
very friendly greeting from the front desk lady, excellent rooms with great views, very large rooms with excellent beds, big bathroom with lots of hot water, good wi fi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok for short visits.
Overall qualification for the hotel is ok. The problem is related with the noise of ambulances circulating all night . I was in room 201 and double glass on windows is not enough.

10/10 Excellent

Richard, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EC II
Great place......everything from the staff, food, location.

8/10 Good

Daniel, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
The hotel was clean and the staff in general were friendly. The location is good as is not far from the Mariscal area and as it is in front of the Military Hospital it is pretty safe.

10/10 Excellent

Ray jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barnard Hotel Quito
A very nice , clean hotel with a very helpful staff. We really enjoyed our stay

10/10 Excellent

peluche

Liked: Cleanliness, staff & service, room comfort
peluche
Great Hotel and Great Staff 24 hours Lobby Desk service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
All Hotel staff are extremely service oriented and pleasant. This appears to be a constant in Ecuador not exclusive to this property. That being stated, is non the less appreciated and stands out as contributing to a very oleasant and relaxing experience here. Hihly recommend this Hotel

6/10 Okay

Manuelita

Liked: Cleanliness, room comfort
Disliked: Staff & service
Comfortable location
The hotel was clean and in a decent location, the neighborhood wasn't great but it was one of the closest to downtown. I chose this hotel, in large part for the shuttle. A few days before my arrival I emailed the hotel to confirm the shuttle would pick me up, all 5 went unanswered, and no one picked me up. I ended up taking a taxi to the hotel ($8), which as it turns out is cheaper than their shuttle ($15). The staff was lacking: *at breakfast someone would walk around pouring coffee, until they would disappear. I found my coffee pourer eating in the kitchen. *when I asked about a bus to the city, I was sent on a wild goose chaise, turns out the bus stop was right around the corner. *when I asked about my 5 unanswered emails, I was told I must have been using the wrong address. I pointed out that I used the one one their website, they said someone must have typed it wrong. Upon my suggestion that they look into that, I was ignored.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
overpriced Barnard
I thought the room was overpriced by half. Service ok, but nothing special. Mini bar poorly staffed. Some street noise.

10/10 Excellent

MJ, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sooo recommended!!!
Excellent location and service room. The people are very kind and helpfull

10/10 Excellent

Mr Palomeque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very comfortable and affordable

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

8/10 Good

Angel lusz

Liked: Staff & service, room comfort
Business v
Very pleasant clean good service pick up from the airport punctual Thant u staff.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
noise and construction
Ok the good no ambulance noise. The BADmajor construction 20 ft from window from 4 AM to 10 PM. Call first and see if high rise is finished. Large lunch crowd every weekday 11 to 2;30 big contract with a major company.Staff is excellent bkfst wonderful...discount cab service to airport..comfy beds...bring earplugs.