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Reviews of Hotel Quito

3.5 out of 5
Hotel Quito
Avenida Gonzalez Suarez N27-142, Quito, Pichincha

Reviews

8.0

Very Good

Rating 10 - Excellent. 88 out of 206 reviews" "
Rating 8 - Good. 66 out of 206 reviews" "
Rating 6 - Okay. 29 out of 206 reviews" "
Rating 4 - Poor. 8 out of 206 reviews" "
Rating 2 - Terrible. 15 out of 206 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Good service!
Stayed 2 nights in Apr 2024

8/10 Good

EDITRUDIS

Liked: Cleanliness, staff & service, amenities
Dinning at Techo Del Mundo with an amazing view to the Valley on the east, gorgeous view of the mountains on the north, and marvelous lights of the west and south. Great service by all waiting staff, led by Bolivar who was very attentive and gracious. I hosted a luncheon for 22 guests who were very impressed by the food quality and service.
Stayed 3 nights in Mar 2024
Response from Hotel Quito on Apr 1, 2024
Dear Guest: Thank you so much for your feedback. It was a pleasure. Have a nice day :)

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservaciones Hotel Quito on Mar 25, 2024
Dear Josue: Thank you so much. Have a nice day.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, good value, great views to the east, with lots of proximate dining options. Unfortunately during our stay there was no hot water. Staff advised there was a failure somewhere that was being worked on, but that evening there was still no hot water (like warm at best).
Stayed 2 nights in Mar 2024
Response from Hotel Quito Reservations on Mar 25, 2024
Dear Christopher: Thank you so much for your feedback and very sorry for the problems with hot water. We are working to give our guest a good experience but the problem was hard. Have a nice day. It was a pleasure that you stay with us.

6/10 Okay

Andrea

Traveled with family and small children
Liked: Staff & service, amenities
The hotel is nice and specious, however it out dated and in need of a renovation. I came about 7 years ago and it was in way better condition. I hope tourism pick up in Ecuador since it’s a beautiful place. The hotel is very nice and cozy and the staff is very friendly.
Stayed 1 night in Mar 2024
Response from Hotel Quito on Mar 11, 2024
Dear Ms. Andrea:Thank you for your feedback. It was a pleasure!Have a nice day.

8/10 Good

kamar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, great view of the city, conveniently located in a residential area (next to my friend’s condo). I was offered a box breakfast when I left the hotel before breakfast time.
Stayed 2 nights in Dec 2023
Response from Reservaciones on Feb 15, 2024
Dear Mr. Kamar: It was a pleasure and we hope to see you soon. Have a nice day :)

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classic Ecuadorian property. Situated on a ridge in the Andes, overlooking a valley. Beautiful views, large pool and excellent dining room. At an unbelievable price!
Stayed 1 night in Sep 2023

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 18, 2023
Estimado Nestor: Para nosotros es un placer servirles. Los esperamos pronto!

8/10 Good

Catherine Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and security
Stayed 5 nights in Aug 2023

6/10 Okay

Ran, Kirkland

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The property is old and under-maintained. The rooms are lacking basic amenities. Based on the unbearable construction noise (8:00-17:00), we were led to believe the property was under renovation. Too bad it was on the floor above our room. There is a super loud club across the street - Club Sushi - that blasts music from 10 PM to ~2 AM. If you are in a room facing the road, you will hear it. Loud and clear. Did I mention the old facility, poorly isolated rooms? On the weekend, the casino club and bar in the hotel open as well. You’ll have an opportunity to choose the DJ you like most. To get away from the noisy construction and booming clubbing, we were asked to pay for a room upgrade (Literally doubling the price per night) which was better but still on the noisy street side. If it weren’t very close the the family we were visiting, we’d never go back to Hotel Quito.
Stayed 5 nights in Aug 2023

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, room comfort
Near everything.
Great hotel, great staff, needs some refurbishment
Stayed 1 night in Jun 2023

6/10 Okay

Esteban

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Picked do to proximity to friends and family. Very affordable price. Property needs updating and upkeep. Poorly organized service and lack of amenities such as fridge in the rooms, no access to ice machine, low quality food, often cold hot food and hot cold food. Would not return to this facility.
Stayed 9 nights in Jun 2023

10/10 Excellent

Cyndy, pico rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Soledad-Reservas on Jun 14, 2023
Muchas gracias, para nosotros siempre es un placer servirles!

8/10 Good

Deborah, Panama City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good for shopping and dining. The property is in need of a little paint but the staff was very helpful! D
Stayed 1 night in May 2023
Response from Soledad - Reservas on Jun 14, 2023
Muchas gracias, para nosotros siempre es un placer servirles!tomaremos muy en cuenta sus observaciones

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Really nice clean hotel. But it needs updating in some areas. No air conditioning or heating. Window cooling only.
Stayed 1 night in May 2023
Response from Soledad-Reservaciones on May 10, 2023
Dear Mr. Mike: thank you so much for your feedback. We are working on that. It was a pleasure service you.

10/10 Excellent

Deborah, Panama City

Stayed 2 nights in Apr 2023
Response from Soledad - Reservas on Jun 14, 2023
Muchas gracias, para nosotros siempre es un placer servirles!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Soledad - Reservas on Apr 11, 2023
Thank you so much Sir. It was a pleasure!we hope to see you soon.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Food was mediocre.
Stayed 2 nights in Mar 2023
Response from Soledad-Reservaciones on Apr 3, 2023
Thanks for your feedback Ms. Pamela. We will work to improve the service

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and comfortable. Staff went above and beyond making our stay as pleasant as possible. Overall we had an excellent experience; and would highly recommend others to stay.
Stayed 1 night in Feb 2023
Response from Soledad-Reservaciones on Feb 23, 2023
Thank you so much dear Julie. It was a pleasure!

10/10 Excellent

Cy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2023
Response from Soledad on Feb 13, 2023
Thank you so much. It was a pleasure

6/10 Okay

Rick

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was an exterior door to my room that had no lock and no way to be locked. There was no hot water the shower was lukewarm at best. Staff was wonderful very helpful everyone there was great but whoever owns the hotel needs to maintain it better
Stayed 2 nights in Jan 2023
Response from Reservaciones on Feb 3, 2023
Dear Mr. Rick:Thanks for your time to writting us. We are working very hard in Hotel maintenance now and we are sure in a few months the Hotel will be ready to give you the best service.

10/10 Excellent

Erin

Stayed 1 night in Jan 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our needs. Lots of restaurants nearby. A little dated but staff was super friendly and it met our needs perfectly.
Response from Reservations on Jan 3, 2023
Thank youy so much. It was a pleasure

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great view, smallish room
Stayed 1 night in Dec 2022
Response from Reservations on Jan 3, 2023
Thank you, it was a pleasure

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked and everything
Response from Reservations on Jan 3, 2023
Than you so much, it was a pleasure

8/10 Good

marcos, KETY BISCAYNE

Business traveler
Liked: Cleanliness, staff & service
Excellent location and view. Very poor breakfast
Stayed 3 nights in Oct 2022

4/10 Poor

Laura Graciela

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Like the outdoors view, the front door presentation, This hotel needs staff coordination and upgrade, the entire carpet is dirty, takes 2 days to activate the room telephone, the bathtub mat has mold, and I have an accident and they make me pay for Dr. assistance ( unsafe position of the dining table :( "Very unpleasant experience!
Stayed 11 nights in Aug 2022
Response from Front Office on Sep 5, 2022
Thank you for taking your time to send us your comments, which enrich us. As you mentioned during your stay, unfortunately you took a wrong step while getting up from your seat, causing you a fall. The hotel provided a doctor on call according to your request, which you agreed to pay for. We regret that your stay was not as pleasent as expected, due to this unfotunate event.

10/10 Excellent

Oscar, Guayaquil

Liked: Staff & service, amenities, property conditions & facilities
buen hotel cerca de todo, un poco vieja la construccion pero esta bien
Stayed 1 night in Aug 2022
Response from Front Office on Sep 5, 2022
Gracias por sus comentarios, siempre son enriquecedores para nosotros.

8/10 Good

Carey

Liked: Cleanliness, staff & service
The hotel is okay. Clean but dated. Made us pay with credit card on the check in for entire stay as policy. The staff was nice but it needs work to update in general. Great views and nice property in back to walk .
Stayed 6 nights in Jun 2022
Response from Edison Riofrío on Jul 12, 2022
Dear guest thank you for your comment. We hope we can make your stay more comfortable in the near future.

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities
My Only real Complaint is my room was very cold no individual heating in room
Stayed 3 nights in Jun 2022
Response from Edison Riofrío on Jun 11, 2022
Dear guest thank you for your comment. Please accept our apology for the inconvenient during your stay. The hotel have individual heaters upon request. We hope we can receive your visit in a near future.

4/10 Poor

diana, MIAMI

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Expedia gave me one price, but at the hotel they told me to pay more because the price I got on Expedia was for foreigners not for Ecuadorians. Also they charged about $5 for a swimming cap if I wanted to use the pool, they had to warned me before booking. When I asked them to get me a taxi to the airport they said $28 when outside the lobby there is a taxi stop that charges $19. I don’t trust them, they don’t care about their guests but about making money .
Stayed 1 night in Apr 2022
Response from Edison Riofrío on May 4, 2022
Dear guest, thank you for your comments. Here in Ecuador we have to manage a different price for locals in contrast with foreigners. We hope soon the law in the country let us apply a discounted rate for Ecuadorians. Private transportation won’t be at the same price as public service. We hope we can have the opportunity to serve you in a near future. Thank you very much

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it remains the best service in Quito. top ofDworld
Stayed 4 nights in Apr 2022
Response from Edison Riofrío on Apr 25, 2022
What a nice picture taken in our restaurante TECHO DEL MUNDO. Thank you for sharing with us your experience.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Needs in room coffee maker.
Stayed 11 nights in Nov 2021

2/10 Terrible

HERNAN

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Extra chargers for a visitor! I have never been charged for a friend to visit me I think that ridiculous and I have stayed in plenty hotels but this one was the worst
Stayed 2 nights in Nov 2021
Response from Edison Riofrío on Dec 1, 2021
Dear guest, we’re sorry that you didn’t find totally comfortable your stay in this time. We hope you can visit us in the near future.

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a great location in Quito, amazing views from the dining room. Breakfast was great, even if Covid makes it not a buffet but the staff bring to you what you want. the only thing is the rooms are a little dated and need of an upgrade. But value for money is excellent.
Stayed 1 night in Nov 2021
Response from Edison on Nov 16, 2021
Dear Daniel thank you very much for your comment, we hope we can update our rooms in the rear future.

10/10 Excellent

Angel

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff was helpful and friendly
Stayed 16 nights in Oct 2021
Response from Edison on Nov 10, 2021
Dear guest Thank you very much for your comment.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, professional staff
Good 👍
Stayed 1 night in Aug 2021
Response from Edison on Aug 17, 2021
Dear guest thank you for your comment, it’s great to know that you have enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, excellent service, friendly personnel, good food, centrally located.
Stayed 8 nights in Jul 2021
Response from Edison Riofrío on Jul 29, 2021
Thank you very much for your kind review. It’s great to have you in house.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved Quito and the people and I felt very safe too
Stayed 1 night in Jul 2019
Response from Hotel Quito on Jul 2, 2019
Thank you very much for your kind review. We hope to have you back soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for food, very friendly, helpful staff. Enjoyed the large swimming pool, relaxing and the views.
Stayed 1 night in Jun 2019
Response from Hotel Quito on Jul 2, 2019
Thank you very much for your kind review. We hope to have you back soon.

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019
Response from Hotel Quito on May 18, 2019
Thank you for your review. We would like to know more about your stay to improve our service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Just what a hotel should be. Buffet breakfast is a bit pricey ($14), but everything is good and service is impeccable.
Stayed 1 night in May 2019
Response from Hotel Quito on May 14, 2019
Thank you very much for your kind review. We are glad you enjoyed staying with us. We hope tohave you back soon.

8/10 Good

Crash

Liked: Cleanliness, amenities, property conditions & facilities
Good location, clean and nice hotel. Breakfast was good as well. Only issue was a billing error that took frustratingly to long to correct.
Stayed 1 night in Apr 2019
Response from Hotel Quito on Apr 22, 2019
Thank you very much for your kind review, we hope to have you back soon.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst places to stay, unsafe, old, and couldnt sleep at all. Cable doesnt work on tv, wifi also doesnt. One of the worst experience ever.
Stayed 2 nights in Apr 2019
Response from Hotel Quito on Apr 30, 2019
Dear guest, we are very sorry you did not enjoy staying with us. Did you let us know there was an issue with the tv or internet?. What made you feel unsafe? Normally we got pretty good reviews, we would like to know more about your experience.

8/10 Good

Verified traveler

Liked: Room comfort
Not bad
Overall a very presentable hotel with great amenities for the area.
Stayed 5 nights in Mar 2019
Response from Hotel Quito on Mar 26, 2019
Thank you very much for your kind review. We hope to have you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Hotel Quito on Apr 3, 2019
Thank you very much for your kind review.

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice, reasonable, beautiful pool, conveniently situated. Was only disappointed to find out that breakfast was not included because they said we got the discounted rate instead.
Stayed 1 night in Feb 2019
Response from Hotel Quito on Mar 20, 2019
Thank you very much for your kind review, we hope to have you back soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was visiting Quito sola, and felt incredibly welcomed by the staff. They speak excellent English, and the hotel was very clean. I did feel uneasy having a shared balcony, seeing as I was traveling alone. If I had known beforehand that several rooms shared the same one, I would have paid extra for a room with a private balcony. The location of the hotel was great for me, as I was visiting a university in Cumbaya and Quito.
Stayed 5 nights in Jan 2019
Response from Hotel Quito on Feb 5, 2019
Thank you very much for your kind review, we hope to have you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019