Ratings based on 55 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2014
It was good. The staff was really kind and helpful. We recommend the hotel for a short or for a long stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in Quito.

Posted Sep 18, 2014
Pros: It has everything one could need for a short or long visit.
Cons: The hotel offers a 24 hour room service. However it would be good to have a coffee maker in the room.
Staff if very helpful and courteous. I stayed in this hotel in a business travel and I was glad it was confortable to have good sleep.
Comment from Hotel Management
Sep 25, 2014 by Gerente General, Hotel Management
Dear guest. Thank you so much for your coment, about the service of our staff, always is a pleasure to give the best to our guest, also I want to let you know that we have coffee maker in our "plus floor" so if you want just call No. 1 guest service to ask for. Hope to see you soon. Best Regards Myriam Delgado
4 out of 5
Recommended
for Overnight Stay Before Destination
by Mary J from San DIego

Very comfortable room

Posted Oct 31, 2013 on Hotels.com
I was upgraded to a King bed in a junior suite (requested queen), which was very comfortable and plenty of space. The hotel staff was very friendly and helpful, although the last day I was called 3-4 times in the last hour before check-out to remind me of check-out time - that was 2-3 times too many. There is a mall about 2 blocks away and I felt safe walking there at night. The botanical gardens are across the street; otherwise, not much in the immediate vicinity. Restaurant in hotel was small but the food was great.
Comment from Hotel Management
Sep 25, 2014 by Gerente General, Hotel Management
Dear Mary J. Thank you so much for your comments, first of all we are very sorried about the callings, it is a process but not in that way. It is positive that our location allowed to you to enjoy your vacations. It will be a pleasure to serve you in a future. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 28, 2013
I like very much this hotel. Its very comfort and clean. All the staff is very kind and helpful.
Comment from Hotel Management
Sep 25, 2014 by Gerente General, Hotel Management
Dear guest: Thank you so much for your positive comments, and the time you take to fill this survey. I will print your comment for all the staff so they could feel motivated about it. I hope to see you soon in our hotel, that would be your house in Ecuador. Best Regards
4 out of 5
Recommended
for Business Travelers
by Freddy

This traveler left a rating score only Posted Jun 17, 2013 on Hotels.com
4 out of 5
Recommended
by A verified traveler

Good hotel in Quito

Posted Mar 6, 2013 on Hotels.com
Clean room, good free WiFi and good breakfast.
Comment from Hotel Management
Sep 25, 2014 by Gerente General, Hotel Management
Dear Guest: Thank you so much for your comment, we are sorry for the late in asnwer you, but it is important that let you know that this is a new qualitiy system. It will be a pleasure to serve you again. Best Regards
5 out of 5
Recommended
for Overnight Stay Before Destination
by Carol

This traveler left a rating score only Posted Feb 16, 2013 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2012 on Hotels.com
4 out of 5
Recommended
for Everyone
by Rock man from Oregon, USA

Nice Hotel, Access to park and botanical garden

Posted Nov 29, 2012
Pros: Pleasant place; friendly staff.
Cons: Some traffic noise, but not excessive.
Location: Easy walk to park and botanical garden; need a cab to get to other Quito attractions.
Hotel is fine if you want an American-style hotel with staff who are adequately fluent in English, even if you know no Spanish. It is not a luxury, 5-star hotel, nor does it pretend to be, but it is equal to an up-scale hotel in the US. There are boutique hotels with a more Ecuadoran "feel," but you probably should know a bit of Spanish to stay at many of them. Location for me was great, as the walk to the botanical garden is an easy one, and the garden is very good. Catalina Park is interesting. The only possible downside of this hotel is the traffic noise, but I suspect that is a common problem in Quito for any hotel on the major thoroughfares.
3 out of 5
Recommended
for Business Travelers
by AliGuillen from McKinney, Tx.

Good enough for what you pay!!!

Posted Nov 19, 2012
Not much to add... some issues with Internet connection in my room, every time that you are in the lobby you have to ask for a new user and pass, they don't have A/Ac in the room, I know Quito has a good weather but I need A/Ac in the room, when you open the windows you can here the cars in the street, traffic, claxons, etc... The rate don include the breakfast, and you will have to pay extra $10... so walk a couple a block and pay $5 and you can have a typical breakfast with coffee... Like I said in my title you Good enough for what you pay!!!