Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Beautiful hotel, great food, super friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Florida

Excellent Customer Service

Posted Jun 16, 2015
As an executive visiting family in Quito, I was extremely impressed with the consistent excellent service by the entire staff. Never in my extensive travels have I experienced a 100% level if service!
5 out of 5
Recommended
for Families
by A verified traveler from Wheaton, MD

Beautiful hotel in Quito

Posted Apr 14, 2015
Pros: The breakfast was wonderful and we also liked that they provided us with coffee, tea, water, fresh fruit and pastries at 3 AM when needed.
Cons: We heard the people in the room next door to us through the wall yelling at midnight.
Location: There's a great restaurant, Crepes & Waffles, right across the street.
We stayed here one night before and one night after our trip to Galapagos. It was my husband, my 2 teenage sons and I. We were impressed with the hotel's elegance and the courtesy of the staff.
5 out of 5
Recommended
for Couples
by GICELA from São Paulo

Equipe atenciosa e serviço primoroso!

Posted Apr 12, 2015 on Hotels
Serviço de recepção primoroso, pois chegamos de madrugada e fomos recepcionados com agilidade, cortesia e cordialidade. Fomos informados de todos os serviços a que tínhamos direito, dado que nos hospedamos numa suite executiva e nosso café da manhã foi disponibilizado em um espaço separado no lounge executivo. Limpeza impecável no quarto e banheiros. Wifi nos quartos de excelente qualidade no sinal. Ficamos extremamente satisfeitos e com certeza nos hospedaríamos novamente.A região próxima de bons restaurantes e também de fácil acesso ao Centro Histórico. Estadia fantástica. Recomendamos para quem quer conforto e bons serviços a preço justo.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan

Outstanding

Posted Apr 8, 2015
Pros: Everything, except the prices at the bar ($15 for a martini?)
Cons: The lightning on the floors; very dark.
Location: Its not at the historical center, but you can get there quickly by cab.
Excellent hotel, beautiful facilities (great gym, BTW) and amazing rooms. Even the shops are great with a good gallery and many good quality pieces. The staff couldn't be nicer. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 22, 2015
We ate dinner at the onsite Mexican restaurant and were shocked by the less than satisfactory service. Our pre dinner cocktails arrived with the main course. We had to find a server to ask for the wine to be opened and served.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Very Nice and Respectable

Posted Mar 18, 2015
Location: Not sure. Need to take a taxi to sites.
Large Hotel but very nice. Clean, up to date rooms. There really is no view from anywhere. Not sure if there is shopping in the area we didn't want to venture out. Far from old town. Food is good. The Hacienda Restuarant is particularly good. Roses everywhere! Lobby is beautiful, clean and comfortable. WiFi is good.
5 out of 5
Recommended
for Couples
by carlos alberto from ARMENIA

MARAVILLOSO

Posted Mar 18, 2015 on Hotels
ESPECTACULAR. EL MEJOR HOTEL Y SERVICIO.
5 out of 5
Recommended
for Couples
by ricardo from quito

todo muy bien

Posted Mar 14, 2015 on Hotels
todo ok
5 out of 5
Recommended
for Business Travelers
by MARIA from Bogotá

Visita a Quito

Posted Mar 3, 2015 on Hotels
El hotel cuenta con muy buenas instalaciones y el personal se preocupa por hacer agradable la estadía.