Ratings based on 149 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 6, 2015
Beautiful hotel, great food, super friendly staff!
for Everyoneby A verified traveler from Tampa, Florida
Excellent Customer ServicePosted Jun 16, 2015
As an executive visiting family in Quito, I was extremely impressed with the consistent excellent service by the entire staff. Never in my extensive travels have I experienced a 100% level if service!
for Familiesby A verified traveler from Wheaton, MD
Beautiful hotel in QuitoPosted Apr 14, 2015
Pros: The breakfast was wonderful and we also liked that they provided us with coffee, tea, water, fresh fruit and pastries at 3 AM when needed.
Cons: We heard the people in the room next door to us through the wall yelling at midnight.
Location: There's a great restaurant, Crepes & Waffles, right across the street.
We stayed here one night before and one night after our trip to Galapagos. It was my husband, my 2 teenage sons and I. We were impressed with the hotel's elegance and the courtesy of the staff.
for Couplesby GICELA from São Paulo
Equipe atenciosa e serviço primoroso!Posted Apr 12, 2015 on Hotels
Serviço de recepção primoroso, pois chegamos de madrugada e fomos recepcionados com agilidade, cortesia e cordialidade. Fomos informados de todos os serviços a que tínhamos direito, dado que nos hospedamos numa suite executiva e nosso café da manhã foi disponibilizado em um espaço separado no lounge executivo. Limpeza impecável no quarto e banheiros. Wifi nos quartos de excelente qualidade no sinal. Ficamos extremamente satisfeitos e com certeza nos hospedaríamos novamente.A região próxima de bons restaurantes e também de fácil acesso ao Centro Histórico. Estadia fantástica. Recomendamos para quem quer conforto e bons serviços a preço justo.
for Everyoneby A verified traveler from San Juan
OutstandingPosted Apr 8, 2015
Pros: Everything, except the prices at the bar ($15 for a martini?)
Cons: The lightning on the floors; very dark.
Location: Its not at the historical center, but you can get there quickly by cab.
Excellent hotel, beautiful facilities (great gym, BTW) and amazing rooms. Even the shops are great with a good gallery and many good quality pieces. The staff couldn't be nicer. I would definitely stay here again.
for Everyoneby A verified traveler
Great hotelPosted Mar 22, 2015
We ate dinner at the onsite Mexican restaurant and were shocked by the less than satisfactory service. Our pre dinner cocktails arrived with the main course. We had to find a server to ask for the wine to be opened and served.
for Everyoneby A verified traveler from Huntington Beach, CA
Very Nice and RespectablePosted Mar 18, 2015
Location: Not sure. Need to take a taxi to sites.
Large Hotel but very nice. Clean, up to date rooms. There really is no view from anywhere. Not sure if there is shopping in the area we didn't want to venture out. Far from old town. Food is good. The Hacienda Restuarant is particularly good. Roses everywhere! Lobby is beautiful, clean and comfortable. WiFi is good.
for Couplesby carlos alberto from ARMENIA
MARAVILLOSOPosted Mar 18, 2015 on Hotels
ESPECTACULAR. EL MEJOR HOTEL Y SERVICIO.
for Couplesby ricardo from quito
todo muy bienPosted Mar 14, 2015 on Hotels
for Business Travelersby MARIA from Bogotá
Visita a QuitoPosted Mar 3, 2015 on Hotels
El hotel cuenta con muy buenas instalaciones y el personal se preocupa por hacer agradable la estadía.