Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City, MO

Stay at Hotel Rio Amazonas

Posted Oct 22, 2014
Pros: The staff was exceptional. They try to attend to your every request. There will always be someone there that speaks English.
Cons: Assure the rooms/bathrooms are in working order, the housekeeping staff does things as they should and have an outlet in every bedroom.
Location: Centrally located right in the heart of the clubs/bars. Close to Plaza Foch (a real plus), the artisans market, etc.
The trip was wonderful, but the accommodations could have been better. To begin, the hotel rooms did not resemble what was shown on the website. The first assigned room didn't even have outlets, unless you were in the bathroom. The only chair in the room is at the desk, so if you want to sit, you will be very uncomfortable. If you are from the States, you are accustomed to having a small coffee pot in your room. Not here. Expect to go to the lobby or to the attached restaurant. Another adjustment was not having air conditioning or even a fan. If you leave your window open at night to catch a breeze, expect to here noises from all the VERY close bars & clubs as the hotel is right in the middle of them in Quito. I cannot speak to all the rooms, but the shower head in ours sprayed everywhere! The ceiling was always completely covered, the floor completely wet - not where you expect the water to go. At least there was a drain in the middle of the floor. The rooms were kept exceptionally clean, but the way they made the beds some days was like you were getting short-sheeted. They tried to use queen sheets on a king bed and had to put them on sideways?!?!??! There was no consistency in whether they would replace the shampoo/conditioner/lotion and water supplied by the hotel. Some days it was there others it was not. Finally, make sure your clothes are ironed in advance. None are provided in the rooms, butr you can always request one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay if you want to see the sights.

Posted Apr 9, 2014
Close to a stop for the red bus. Close to night life and restaurants. But it was super loud at night. Be prepared for loud music, car alarms, crowd noise etc.
Comment from Hotel Management
Jun 3, 2014 by Paola, Hotel Management
Dear guest It is our pleasure to serve you with quality and warmth that characterizes us. Thanks for your feedback, we will be considering the issue of noise and taking action for improvement. Congrats
4 out of 5
Recommended
for Business Travelers
by Etiennefrom Quebec

Incredible service

Posted Feb 17, 2014 on Hotels.com
This is a good hotel. Staff is super friendly, they iron you shirt for you in less than 30 minutes, restaurant is very good, wifi is a little slow but available everywhere, rooms are clean, elevator is super fast ! The only bad side is they are still quite close to Plaza Foch and the noise at night can be loud is you are a light sleeper.
Comment from Hotel Management
Aug 9, 2014 by Paola, Hotel Management
Dear Etienne A greeting from middle of the world. It is our pleasure to serve you with quality and warmth that characterizes us, thank you for the comments about our friendly staff, we will do our job with love and empathy. Thank you for your comments about the noise, we will take action about it. Congrats
3 out of 5
Recommended
for Families
by A verified traveler

Good location/Noisy & dated.

Posted Feb 10, 2014 on Hotels.com
Great location. I guess that's what you're paying for. Nice and clean and comfortable, but very dated furnishings. The disco nearby kept us up VERY late. We asked for a 5:45 wakeup call. They called at 4:45!
Comment from Hotel Management
Aug 30, 2014 by Paola, Hotel Management
Dear Costumer In the name of all the staff that conform this hotel, we are so sorry about the inconvenients in your last stay. . We will work to improve in order to achieve 100% satisfaction. Sincerely
3 out of 5
Recommended
for Families
by Meezyfrom San Francisco, CA

Good hotel in Quito

Posted Dec 2, 2013 on Hotels.com
Hotel was nice, clean, and in central Quito. Staff didn't seem to know much about the area or suggestions on places to eat, visit, etc. We ended up finding a travel agency on our own and took a tour to the Equator line.
Comment from Hotel Management
Nov 1, 2014 by Paola, Hotel Management
Dear Meezy Thank you for your opinion, every day we are searching ways to improve our service. Your comment will help us to have more options for our guest. Sincerely Paola GutiƩrrez Room Division Mananger
3 out of 5
Recommended
for Personal Event
by M vasquezfrom Canada

Decent place

Posted Oct 19, 2013 on Hotels.com
Not a bad place to stay They should have shuttle service from the airport
3 out of 5
Recommended
for Getaway With Friends
by A verified travelerfrom London

Posted Sep 5, 2013 on Hotels.com
The room was fine - there is a lot of noise from the surrounding bars on Fridays and Saturdays
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Houston, Texas

Posted Sep 3, 2013 on Hotels.com
The personnel was estremely helpful, maid service a little inconsiderate, noise level inside the hotel was horrible on Friday and Saturday until way past the proper and acceptable time.
5 out of 5
Recommended
for Business Travelers
by Dr Donfrom Canada

Worth the Stay!

Posted Aug 23, 2013 on Hotels.com
* Quality room with great breakfast buffet. * Very helpful staff. * Only issue were a few light bulbs not working in room lamps. * Free WiFi.
5 out of 5
Recommended
for Business Travelers
by Billyfrom Little Rock

The hotel was nice

Posted Aug 1, 2013 on Hotels.com
The hotel was in the downtown area. It was clean and the staff was very helpful. I would stay there again.