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Reviews of Vieja Cuba Hotel

3 out of 5
Vieja Cuba Hotel
La Nina N26-202 & Av. Diego de Almagro, Quito, Pichincha

Reviews

9.2

Wonderful

Rating 10 - Excellent. 233 out of 366 reviews" "
Rating 8 - Good. 105 out of 366 reviews" "
Rating 6 - Okay. 22 out of 366 reviews" "
Rating 4 - Poor. 2 out of 366 reviews" "
Rating 2 - Terrible. 4 out of 366 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cory

Stayed 7 nights in Dec 2023
Response from DANIELA on Feb 21, 2024
Estimado ClienteAgradecemos su puntuación, la principal labor es hacer que nuestros clientes se sientan como en casa y tengan una de las mejores experiencias luego de su estadia con nosotros.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly slightly quirky hotel
Enjoyed our stay at vieja cuba which has an interesting style and staff are very friendly. Room allocated was not as large as indicated in photo by Hotels.com. Breakfast good but not extensive and plenty of restaurants and a supermarket nearby
Stayed 1 night in Dec 2023

10/10 Excellent

Rhian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent service.
This is a lovely house with many traditional features still. No stairs to get to the upstairs room but the girl on reception very kindly helped me with my heavy case up the stairs. I didn’t get her name but she was so so helpful and friendly during our stay - even helping us to arrange a food delivery when all the nearby restaurants were closed one evening on the public holiday. The room was clean, quiet and what we needed. The local area felt safe and we were happy to walk around nearby.
Stayed 4 nights in Oct 2023
Response from Daniela on Oct 12, 2023
Dear Rhian We are really happy you had had a good experience staying with us thank you so much for your feedback that is very important for us.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Daniela on Oct 25, 2023
Estimado DiegoAgradecemos su puntuación, trabajamos con todo nuestro equipo para brindarles el mejor servicio, estamos a las ordenes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful!
I couldn't have been more thrilled with the room, the ambiance, and the thoughtfulness of the staff. thank you!!!
Stayed 1 night in May 2023
Response from Daniela on Aug 25, 2023
Dear guestWe are really happy you had had a good experience staying with us thank you so much for your feedback that is very important for us.

10/10 Excellent

supriya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem!
Beautiful, artistically done hotel!! Great staff. Convenient location to old town Quito.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights. Very clean. We felt safe at the hotel. Dining options short walk nearby. Great breakfast-eggs, cereal, fruit. The staff was very attentive to our needs. We had an early check out and they provided us with a light breakfast to take with us.
Stayed 2 nights in Aug 2023
Response from Daniela on Aug 14, 2023
Dear Kathythank you so much for your feedback, we are very happy your stay had been pleasant.

10/10 Excellent

zunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Daniela on Aug 10, 2023
Estimado ClienteAgradecemos la calificación que nos ha otorgado, estamos trabajando día a día por que nuestros clientes se sientan como en casa, ha sido un gusto poder brindarle nuestros servicios.

10/10 Excellent

Linda

Stayed 1 night in Jul 2023
Response from Daniela on Aug 7, 2023
Estimada LIndaAgradecemos el puntaje que nos ha otorgado, nos indica que estamos haciendo las cosas bien, siempre pensando en nuestros distinguidos clientes.

10/10 Excellent

Tanya

Stayed 2 nights in Jun 2023
Response from Daniela on Jul 19, 2023
Estimada TanyaAgradecemos sus comentarios estamos muy contentos de que su experiencia haya sido la mejor.

10/10 Excellent

Nienhwa

Liked: Staff & service, amenities, property conditions & facilities
no elevator in the hotel, if your room is at 2nd floor, you will need to carry your luggage upstairs. I like the breakfast.
Stayed 1 night in May 2023
Response from Daniela on Jun 8, 2023
Dear GuestYour feedback is very important to us we will consider it for us to improve., we are so sorry for any inconvenience you had had.

10/10 Excellent

Michael

Stayed 3 nights in Mar 2023
Response from Daniela on Mar 8, 2023
Estimado MichaelAgradecemos su comentario el cual es muy importante para nosotros, estamos muy contentos de que su estadía haya sido placentera, estamos a las ordenes.

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Daniela on Mar 8, 2023
Estimado PeterMuchas gracias por su comentario estamos gustosos de que su estadía haya sido placentera, estamos trabajando constantemente para ello, estamos a las ordenes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid, comfortable stay
Convenient location - centrally located (walkable) to coffee shops and restaurants, other neighborhoods. Room and hotel, in general, was very clean and cozy. The room was a bit small for two people and our suitcases, but we made it work! Staff were extremely helpful and willing to assist as needed with taxis, recommending restaurants, or storing our luggage for a few hours after checkout. Overall, we found the place to meet our needs.
Stayed 2 nights in Jan 2023
Response from Daniela on Jan 19, 2023
Dear Guest It was a pleasure for us to assist you during your visit, thank you so much for your feedback.

10/10 Excellent

Haoyong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Daniela on Mar 8, 2023
Estimado HaoyongMuchas gracias por su valioso comentario, estamos gustosos de que su estadia haya sido placentera, estamos para servirle.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel! Great location! The staff was so helpful and accommodating.
Stayed 1 night in Oct 2022
Response from Daniela on Nov 17, 2022
Dear RenaWe are very happy that your stay had been pleasant. Thank you very much for choosing us. Your comments are very important to us.

10/10 Excellent

Leigh, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so helpful calling restaurants for us, arranging taxis, and sending out our laundry; I can't say enough good things about the service here. Our room was spotless and very comfortable. The neighborhood was quiet but there were plenty of places to eat nearby; don't miss Selina Coffeeshop on Diego de Almagro!
Stayed 5 nights in Sep 2022
Response from DANIELA on Oct 4, 2022
Dear LeighWe are very happy that your stay has been pleasant. Thank you very much for choosing us. Your comments are very important to us.

10/10 Excellent

Armen

Stayed 1 night in Jun 2022
Response from Daniela on Jun 9, 2022
Dear Armen It was a pleasure for us to assist you during your visit, thank you so much for your feedback.

10/10 Excellent

Pamela

Stayed 2 nights in May 2022

10/10 Excellent

Alba, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Stayed 1 night in Apr 2022
Response from DANIELA on May 17, 2022
Estimada Alba Estamos muy contentos de que su estadia haya sido placentera muchas gracias por sus comentarios que son muy impotantes para nosotros.

10/10 Excellent

Anne

Top notch! Best hotel experience I've had in years. Super helpful staff who went above and beyond...ordered taxis, food delivery, printed out covid test results. Great breakfast with eggs, toast, fresh fruit, fresh juice, yoghurt, cereal. Clean rooms beautifully appointed. Extra safe with locked gate.
Stayed 2 nights in Jan 2022
Response from Daniela on Feb 18, 2022
Dear Anne We are really happy you enjoy your stay with us, thanks for your feedback , it is really important for us, by that way we know we are doing the things well or we need to improve ! Regards Daniela

10/10 Excellent

aliyennis tejeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely recommend, very friendly people, silvia the girl from the front desk was super nice with us and helpful all the time. We love our breakfast and it is very quiet..
Stayed 24 nights in Nov 2021

10/10 Excellent

Gino

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything it was a great experience like I said in my personal review as a local guide we're definitely coming back to this place the next time we travel to Ecuador. Thank you.
Stayed 2 nights in Dec 2021
Response from Daniela on Dec 9, 2021
Dear Gino, thanks for staying with us,we are happy you had had a nice stay, we appreciate your feedback..

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed three nights here and loved our room - #11. It is two levels with the king bed on second level. There is a small balcony between the levels. Very good service. The woman working at the front desk even provided a small snack for the van the morning we did an early tour. Also, she arranged taxi several times. Great hotel. Highly recommend for quaintness and service.
Stayed 3 nights in Nov 2021
Response from Daniela on Nov 15, 2021
Estimada Elizabeth Para nosotros es un gusto que su estadia haya sido placentera, trabajamos dia a dia para brindarle el mejor servicio y atencion, agradecemos su visita.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Beyond Excellent
Who could have guessed that we would discover the standard for service above excellence in Ecuador? Jose’ helped us find food, stay safe, get taxis, negotiate COVID requirements, print results, make and serve breakfast and much more. He was always friendly and patient, and took a sincere interest in us. We simply cannot express how he made us so welcome. The Veija Cuba Hotel has true charm and the restaurant area is warm and welcoming. Who would want to stay in a standard cubicle in a name brand hotel when one can stay in a beautifully renovated Quito mansion? I should also mention that the price is an really great value.
Stayed 2 nights in May 2021
Response from Daniela on May 28, 2021
Dear Walter We are really happy you could have a nice experience with us we work hard for our guests to make you feel like at home. Thanks for choosing us!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Daniela on Mar 19, 2021
Dear Guest, thanks for staying with us, we appreciate your feedback..

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that is peaceful and quiet to sleep in. The breakfast was great with lots of fresh fruit. And to top it off, all of the staff are extremely kind and friendly and will help you with as much as they can.
Stayed 2 nights in Feb 2020
Response from Daniela on Mar 2, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many shops and restaurants. Nice neighbourhood.
Stayed 3 nights in Jan 2020
Response from DANIELA on Jan 14, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Daniela on Jan 10, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback..

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've always had has great stay here. The rooms in the back courtyard are very quite and away from the street. Great breakfast, and love the dark coffee! Friendly staff. I'll be back!
Stayed 1 night in Jan 2020
Response from Daniela on Jan 10, 2020
Dear Kevin, thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. the property and gardens were well kept . i enjoyed the architectural style . The restaurant area and lobby were very pleasant and spotless.if I go to Ecuador again I would love to stay there. I highly recommend this hotel
Stayed 2 nights in Jan 2020
Response from Daniela on Jan 8, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback...

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. You expect the hotel to be one thing by the photos and you get something else in reality.
Stayed 8 nights in Dec 2019
Response from DANIELA on Jan 8, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback... and we're so sorry you have experienced any kind of negative situation - we'll work hard to fix the issue. Thanks for letting us know.

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019
Response from Daniela on Jan 1, 2020
Dear guest we appreciate your feedback and we hope you have enjoyed your stay .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, small hotel. The staff was great and very helpful. The only thing that was a bit annoying was a club down the street that was very loud. It wasn’t really a big problem because the quality windows were really effective and we didn’t need them open at night. We really enjoyed our stay.
Stayed 8 nights in Dec 2019
Response from Daniela on Jan 1, 2020
Dear Guest, thanks for staying with us, we appreciate your feedback... and we're so sorry you have experienced any kind of negative situation - we'll work hard to fix the issue. Thanks for letting us know.

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Quito
A major issue in Quito is that you either have super cheap bad hotels or overpriced brand hotels. Vieja Cuba is a rare middle of the market hotel that offers the conveniences of a brand name hotel at super affordable prices. To boot, you get much more personal service from check in to breakfast!
Stayed 3 nights in Dec 2019
Response from Daniela on Dec 24, 2019
Dear Ziad We appreciate your feedback and we hope you have enjoyed your stay .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Daniela on Dec 24, 2019
Dear Guest We appreciate your feedback and we hope you have enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast, nice and friendly staff, close to shopping, restaurants, downtown.
Stayed 4 nights in Nov 2019
Response from Daniela on Dec 2, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Cherie, Atlanta GA, USA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a historic hacienda that was probably built over 200 years ago, then changed and modernized into a hotel. The plumbing and water pressure were great, rooms were nice and comfortable. The architecture was stunning with heavy wood doors and exposed wood beams. There was a gate for security. We were given free parking inside the gate for our rental car also.
Stayed 5 nights in Nov 2019
Response from Daniela on Nov 28, 2019
Dear Cherie thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique and beautiful room! The staff was incredibly friendly and the breakfast was amazing.
Stayed 1 night in Nov 2019
Response from DANIELA on Nov 19, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice staff, great breakfast
Very clean rooms. Great breakfast. Really nice staff. Will keep your bags for the day you check out, which is great for travelers. Noise travels between rooms and rooms can be a bit chilly at night.
Stayed 1 night in Nov 2019
Response from Daniela on Nov 11, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from DANIELA on Oct 29, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from DANIELA on Oct 29, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from DANIELA on Oct 29, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second tone in this property in 5 months and they did no disappointed us. They gave us a first floor room which was nice so we did not have to move luggage’s upstairs. The most interesting thing this time was when the reception person (a man I forgot his name who was there Monday morning on Sep 23rd helped us find out which health center administered yellow fever vaccine and issued an international certificate. He went above and beyond to help and asked on our return how did it go so he can inform future guests. All in all, great location, breakfast, and services.
Stayed 2 nights in Sep 2019
Response from Daniela on Sep 30, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Daniela on Oct 2, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff.
Stayed 5 nights in Sep 2019
Response from Daniela on Sep 23, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

10/10 Excellent

Ricardo, Cali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well located and very nice place. The staff is also very friendly
Stayed 1 night in Sep 2019
Response from Daniela on Sep 16, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never think it mutches the price in that country
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Daniela on Sep 16, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Vieja Cuba was excellent. Clean, safe, quiet, accessible to anything you might need while traveling abroad. it would be great if you could have nice toiletries but obviously not necessary
Stayed 1 night in Aug 2019
Response from Daniela on Sep 3, 2019
Dear Guest thanks for staying with us, we appreciate your feedback...