Aerial view

Reviews of Hotel & Casa Valamar Sanfior

4 out of 5
Hotel & Casa Valamar Sanfior
Lanterna 2, Rabac, Labin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 221 out of 364 reviews" "
Rating 8 - Good. 119 out of 364 reviews" "
Rating 6 - Okay. 18 out of 364 reviews" "
Rating 4 - Poor. 3 out of 364 reviews" "
Rating 2 - Terrible. 3 out of 364 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, staff & service
OKish
the good: very friendly staff, good location however be aware that the beach is full of rocks that can be dangerous to children if there are waves. the sea is beautiful, very clean water. 5* for the lady who greets guests at dinner, incredible attitude and genuine, loved meeting her daily! the bad: room and the furniture is more like a 3 star hotel (although it has some ingenious features like a location for bags under the closet, AC that runs on low when not in the room). the hallways look really bad (no lights or broken lights, broken ceiling). Walls are paper thin, you can hear everything above and next to you, we were lucky that we didn't have noisy guests near us. the food: there's a lot on offer (maybe too much) however the quality of ingredients is questionable, we tried many things and some tasted bad or were very bland. the coffee is simply bad, worse then supermarket coffee - not uncommon in Croatia (we asked for coffee from the bar at an extra price and it tasted exactly the same). The juices at the machine are simply horrible, my suggestion is to remove these altogether. With all this said, there was something OK to eat every day. If management would focus more on quality and less on quantity I'm sure the guests would appreciate it.
Stayed 7 nights in Jul 2023
Response from Jasmin Trumić, Hotel Manager on Jul 20, 2023
Dear Jan, thank you for choosing Valamar Sanfior Hotel & Casa. We are sorry to read your stay was not up to your expectations. Every comment is appreciated and helps us to improve our service. We took your comments seriously and we will do our best to make improvements. We are hoping to have the chance to welcome you again. Kind regards from Rabac, Jasmin Trumić Hotel Manager

10/10 Excellent

Ivana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jasmin Trumić, Hotel Manager on Apr 12, 2023
Dear Ivana, Thank you staying at Valamar Sanfior Hotel & Casa and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories.We hope to welcome you at Valamar Sanfior Hotel & Casa again. Kind regards, Jasmin Trumić Hotel Manager

8/10 Good

Matija

Stayed 1 night in Feb 2023
Response from Jasmin Trumić, Hotel Manager on Mar 7, 2023
Dear Matija, thank you for your positive review. It was a pleasure having you as guests at Valamar Sanfior Hotel & Casa and it would be an honor to welcome you here once again in future. Warm regards, Jasmin TrumićHotel Manager

10/10 Excellent

Per

Stayed 5 nights in Jan 2023
Response from Jasmin Trumić, Hotel Manager on Jan 30, 2023
Dear guests, Thank you very much for your positive review. Our team is happy that you had a wonderful time in Rabac and that you enjoyed your stay at the Valamar Sanfior Hotel & Casa. We are glad to welcome you again. Best regards, Jasmin Trumić Hotel Manager

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Jasmin Trumić, Hotel Manager on Oct 28, 2021
Dear Ana, Thank you for being our guest and thank you for sharing your positive experience of Valamar Sanfior with other readers. Best regards, Jasmin Trumić Hotel Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Very clean, food nothing special. Suite with two twin bed - there is only one twin bed and sofa.
Stayed 2 nights in Jan 2020

8/10 Good

hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view from hotel we had a balcony room. Service good, food good value for the money we paid. 1 hour drive from Pula airport.
Stayed 7 nights in Sep 2019
Response from Valamar Sanfior on Nov 6, 2019
Dear Hazel, Thank you so much for your amazing review. We are thrilled to know that our hotel is meeting your expectations. Please be advised that we are already looking forward to welcome you back in the hotel for your next stay. Kindest Regards, Zoran Rajković – General Manager

10/10 Excellent

Andreja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All amazing, but balcony not child friendly
Perfect for families - has got it all you need to relax with children. Amazing staff, children activities, food is versatile and great, good vines (abut pretty expensive). Good pools, and very close nearby beaches. One thing that was a bit of a worry - the balcony is designed with a big gap between the floor and the fence in such a way that a child's foot can very easily slip into the gap! If you have small children, be very careful and watch them when on the balcony! They won't fall, but could hurt themselves easily.
Stayed 4 nights in Aug 2019
Response from Valamar Sanfior on Sep 14, 2019
Dear Andreja, thank you very much for your review and your compliments. Regarding balconies rest assured that all our balconies are safe for children according risk and safety regulations. We are open all year around, so please visit us during winter time. Regards, Zoran Rajković - General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Valamar Sanfior on Jul 13, 2019
Thank you for 5 out of 5! Come back soon. WR, Zoran Rajković - General Manager

6/10 Okay

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Childrens hotel
The hotel is ideally suited for families with younger children. The catering arrangements ,self service, are rather frenetic and if you leave say your coffee for a couple of minutes it is cleared away. Do not be late for breakfast as they start clearing away very early. If you want fresh orange juice with breakfast or coffee with dinner you have to pay extra ,this surely could be added into the total bill. Not really a hotel for couples and after a stroll in the evening nothing else to do.
Stayed 7 nights in Jun 2019
Response from Valamar Sanfior on Jul 8, 2019
Dear Geoff, thank you for staying with us. We are sorry to know that Valamar Sanfior had not met all your expectations. We forwaded your comment to food and beverage department in order to make our service better. We will do our best to extend the breakfast and dinner time so the guest will have more time to enjoy their meal. In Valamar we offer variety of hotels and resorts that offer different concepts suitable for everyone. You can choose between this variety of conceps which is the most suitable for you. Many greetings from Rabac. Zoran Rajković - General Manager

10/10 Excellent

Damira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort with magnificent views
This resort is located right on a gorgeous beach with magnificent views. I thoroughly enjoyed my stay & it was hard to leave. The accommodation was excellent as was the facility & breakfast. The service was also very good, especially Vera on reception who was happy to meet my needs.
Stayed 3 nights in May 2019
Response from Valamar Sanfior on Jun 13, 2019
Dear Damira, Thank you very much for your kind words regarding your recent experience with us at the Valamar Sanfior. It's wonderful that you felt so good here. It's an absolute pleasure to share your comments with the entire team about their exceptional service and assistance. This is a great motivation for all of us to receive such feedback! Please do not hesitate to come back for another pleasant experience with us. Kind regards, Zoran Rajković, General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Ocean view is great. However staffs are definitely not that well trained, especially those at the reception desk. They are not only slow, but also fail to provide information needed by most tourists like city map, for example. Since I have to leave early, I asked for a breakfast bag, I end up getting a bag with yogurt and sandwich; no water, no napkin, no spoon or fork. They expect me to such yogurt or what? It is a terrible experience to me.
Stayed 1 night in Apr 2019
Response from Valamar Sanfior on Apr 15, 2019
Dear Guest, Thank you so much for taking the time to share your feedback on your most recent visit. We are highly concerned to read of your disappointments with your lunch box experience. We are genuinely committed to providing the very highest standard of service and we are sorry that we did not get this right for you. We very much hope that we can yet encourage you to stay with us again. Best regards, VALAMAR SANFIOR Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Hotel & Casa Valamar Sanfior for a long weekend solo holiday. I was immediately delighted with the place, my room was perfect with a sea and pool view and the morning sunsets were just stunning, The pools were fabulous and I seemed to have them to myself the majority of the time. Plus the staff were lovely and made me feel so welome, just loved the place
Stayed 5 nights in Sep 2018
Response from Valamar Sanfior on May 1, 2019
Dear guests, thank you for choosing Valamar Sanfior and for taking the time to write this nice review. We are happy that you enjoyed your stay with us, and that our staff made your stay even better. We are very proud of them. We are also very happy that you liked our location, which is nearby the sea. Indeed, our pool is great. We are hoping that you enjoyed relaxing at the pool. Looking forward to welcome you back soon. VALAMAR SANFIOR Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Very nice hotel, good food and service, nice pool and welnes. Close to the city Labin with many hiden corners to explore
Stayed 3 nights in Feb 2019
Response from Valamar Sanfior on Feb 25, 2019
Dear Robert, thank you for your recent visit and great review. Indeed Rabac has many opportunities and hidden corners nearby to explore no matter if it is winter or summer time. Waiting for your next visit, BR VALAMAR SANFIOR team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Valamar Sanfior on Jan 23, 2019
Dear Guest, thank you for rating us. 10 out of 10 is great score! Come back soon! Yours, Valamar Sanfior Team

10/10 Excellent

Vedran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Everything was great.
Stayed 1 night in Jan 2019
Response from Valamar Sanfior on Jan 21, 2019
Dear Mr. Vedran, thank you for taking the time to share your experience on Hotels.com. It was a real pleasure having you as our dear quests in our hotel. Yours, Valamar Sanfior Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Very helpful and curteous staff. Nice pool. Great location.
Stayed 1 night in Jan 2019
Response from Valamar Sanfior on Jan 15, 2019
Dear Guest, how very kind of you to take the time to write such a lovely review. We are delighted that you liked all aspects of your stay from the hotel itself to the location and curteous staff. We look forward to welcoming you back. Kindest regards, Valamar Sanfior Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, fantastic amenities, great service. Very happy.
Stayed 4 nights in Aug 2018
Response from Valamar Sanfior on Aug 16, 2018
Deat Guest, thank you for your notable feedback and nice compliments. We are very pleased to read that you were satisfied with the location of Valamar Sanfior Hotel, which is indeed one of its most valuable assets. It makes us really happy knowing you have left Valamar Sanfior with wonderful impressions and memories regarding our service. Hopefully we will have the chance of welcoming you in our hotel again. Kind regards, VALAMAR SANFIOR Team

10/10 Excellent

Nova, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Not generally a fan of places like this but we loved it. Great staff, fantastic facilities, wonderful beach access. A small issue when checking in was resolved quickly and generously. Rooms were a great size, bright and clean. We didn’t get bored of the half board (although when they say breakfast finished at ten, they start clearing before so don’t be late!) and the beach BBQ was great. Pools were busy and we generally preferred the beach, which was easy to access and v wonderful water. Would totally return.
Stayed 5 nights in Jul 2018
Response from Valamar Sanfior on Jul 30, 2018
Dear guests, thank you for choosing Valamar Sanfior. We are glad that you had nice stay. We are happy that you loved our location, directly at beach, which you liked very much. Thank you for praising our dilligent staff. We are very proud of them. It's a pleasure to know that you liked our food, especially our BBQ. It's our mission to offer variety of cuisine to our guests, so everyone can find something for themsleves. We are happy that you want to come back. Looking foward to your next visit. VALAMAR SANFIOR Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Valamar Sanfior on May 5, 2018
Sehr geehrter Gast, Vielen Dank für Ihre Bewertung mit voller Punktzahl. Wie freuen uns auf ein Wiedersehen! Ihr VALAMAR SANFIOR Team

10/10 Excellent

alanna.gg, milton keynes, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, amazing staff and beautiful area!
The staff go above and beyond to make your stay perfect, comfy beds, amazing pool area, food and drink selection varied and tasty, topped with a beautiful surrounding area! Couldn't fault our stay! Highly recommended!
Stayed 7 nights in Aug 2017
Response from Valamar Sanfior on Aug 29, 2017
Dear GUEST, Thank you for taking the time to share your experience of Valamar Sanfior on Expedia. I was really delighted to read of the personal attention and service you received, and I have already forwarded your comments to the team. The staff at Valamar Sanfior pride themselves on always going the extra mile to exceed all of our guest’s expectations. I do hope that you get the opportunity to join us once again in the near future. With renewed thanks, Zoran Rajković, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017
Response from Zoran R on Aug 22, 2017
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch. Wir freuen uns auf ein Wiedersehen! Herzlichst, Ihr Valamar Sanfior Team

10/10 Excellent

Erwin, Waterloo, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is very nice, from our room we were able to look at the Adriatic Sea. The hotel was kept very clean, we could see staff cleaning the pool area every morning. Sitting on a terrace outdoors and looking at the sea while eating breakfast, watching the birds fly around was very charming and relaxing.
Response from General Manager on Aug 22, 2016
Dear Erwin, thank you for taking the time to write this feedback for your stay at our Hotel. We are very glad to hear you were satisfied with the accomodation and location. Thank you very much for your kind compliments regarding our food and staff. It is wonderful to see that our effort and hardwork is being noticed and valued. Your kind words and nice compliments will be passed to each member of our team. Our warmest regards, Valamar Sanfior Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was beautiful.

10/10 Excellent

Matej, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Every single member of the staff, from the roomkeeper and poolboy to the head of reception, were exceptionally friendly and professional. I think it's a first for me to have such an experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff - Comfortable hotel
We scheduled the Valamar at the end of our tour of central Europe so we would have time to decompress and relax. This is a great place to do just that! The staff is the crowning jewel of this hotel...maybe even more so than the amazing location on the sea. The front desk staff made sure we were comfortable and were exceptionally knowledgeable on sites to see and directions to get there. Despite a snafu with our room, they did there best to make it up to us. We really appreciated that they made phone calls for us to place reservations. The wait staff was gracious and attentive. I was impressed that they remembered our room number!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fully recommend this hotel. Located next to the beach and 20-30 mins from Rabac centre. Great facilities for families (kids club) and really friendly / welcoming staff. Food in the buffet is also above average

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the beach
Good facilities. Friendly staff went out of their way to be helpful and welcoming.

8/10 Good

Dejan B.

Liked: Cleanliness, staff & service, room comfort
Good hotel in the best location in Rabac
We were staying in superior room facing the seaside. I would highly advise a room on the side of the main entrance, since it receives direct sun only during the morning, so it is possible to use the balcony in the afternoon. Otherwise it can be too hot to sit outside. Room was spacious enough and very clean. Friendly and efficient staff at reception and hospitality desk. Buffet dinner had good selection and it varied from day to day. Unfortunately the same good not be said for breakfast. Rather limited selection, which was the same every day. This was probably the main downside of this hotel. Hotel has probably the best location in Rabac. Close to all activity, but at the same time not in the crowded and noisy part of town. It has good variety of places to stay on the beach (grass with pine trees or pebbles just next to the water).

10/10 Excellent

tadej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tadej, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and great location
Very friendly and helpful staff! We always feel welcome. Hotel has a great location, beautiful beach and outdoor pool.

8/10 Good

Gasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Uros, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spring break
Wonderful short stay, unfortunately mostly cloudy or rainy weather, clean and heated indoor pool very convenient for kids. Sea with multiple small pebble beaches surrounds the hotel from three sides since it is situated on small peninsula. New children playground in front of the hotel. Food excellent with great variety of different dishes for self-service dinner and excellent breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sandyj, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,
Great for relaxing, top buffet , great sunsets , staff helpful,loved all of it

10/10 Excellent

Sam, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, hard beds
Great hotel. Location is perfect and the food is really good for a buffet. The beds are really hard by American standards, so bring some extra cusion if you are sensitive to this, but overall great experience.

8/10 Good

VV, Budapest

Liked: Cleanliness, property conditions & facilities, room comfort
A nice stay
This is a nice hotel in a beautiful location. Not recommended to take advantage of the dinner buffet option as the food was sub-par and the service not good at all. We arrived at 8:50pm for the dinner which ended at 9pm and were pretty much rushed through the entire meal with the table being put away around us. Same thing in the morning with the breakfast and a difficult check in with the representative refusing to check us in unless we emailed her our confirmation number (despite me telling her my confirmation number and showing her the email on my iphone). Despite all of this the hotel is beautiful and in a nice location with affordable clean rooms and a nice swimming pool and wellness center. As other reviews indicated the pillows are insufficient and should be more comfortable but these are minor complaints.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Good value for money hotel in a great location. the whole site is nearly completed its refurbishment and they have done a great job. The walk from the hotel to the village is beautiful. The restaurant was a little crowded at meal times.

10/10 Excellent

sonata

Liked: Cleanliness, staff & service, property conditions & facilities
love it !!!
Verry nice hotel, made us feel that we don't need to worry about anything. One bad thing is pillows, they are horrible , feels like there is five gums onside ;))) we brought our pillows. Verry stylish, comfortable and worm hotel. On the dinner time everyone asked to dress up so it feels like you are in a good restorant after all day seeing shorts and flippers I really needed that. Do recommend to everyone except thouse who like night live and more action at the hotel.

10/10 Excellent

caza

Liked: Cleanliness, staff & service, room comfort
great place
hotel was brilliant, spottlessly clean, lovely quiet gardens to relax in. and the food was excellent.would certainly stay there again.

10/10 Excellent

Nina, Lund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Valamar in Rabac
We enjoied our visit in this hotel very much.

10/10 Excellent

Peter, Uppsala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villamar Sanfior - wonderful vacation
We just came back from a great vacation in Rabac where we stayed at Villamar Sanfior Hotel. The location was excellent, the hotel was luxurious in all the common areas as well as the spa/pool area. The rooms weren't luxurious but clean, nicely furnished...I had a problem with the pillows but was given an orthopedic pillow from their pillowmenu and slept very well after that. The service was exceptional, they were eager and ready to help us with all of our questions and suggested great restaurants where we both enjoyed bear and deer meat at Ucka mountain and great fish in the little village Trget. Rabac as a destination was perfect for us - clean, nice small beach strips along the coast where you could be by yourself or in the company of only a few other individuals. Beautiful stone beaches were our daughter loved to throw rocks into the crystal clear water.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sehr schön, die Lage ist gut. Besondere beeindruckend war das Frühstück- und das Abendbuffet.
Stayed 1 night in Oct 2023
Response from Jasmin Trumić, Hotel Manager on Oct 20, 2023
Liebe Christine, herzlichen Dank für Ihren Besuch und die positive Bewertung. Wir freuen uns, dass Sie einen schönen Aufenthalt verbracht haben. Wir freuen uns auf ein Wiedersehen! Herzlichst, Jasmin Trumić Hotel Manager

10/10 Excellent

Harald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach toll und gerne wieder
Stayed 4 nights in Sep 2023
Response from Jasmin Trumić, Hotel Manager on Sep 25, 2023
Sehr geehrter Harald, vielen Dank für Ihren Besuch und die fantastische Bwertung. Wir freuen uns, wenn Sie recht bald wieder bei uns in Rabac zu Gast sein können. Herzliche Grüße, Jasmin Trumić Hotel Manager

8/10 Good

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Jasmin Trumić, Hotel Manager on Sep 13, 2023
Dear Patrycja,Thank you for your review. We are really happy to see that you gave us a really nice score. We hope to see you soon. Kind regards,Jasmin TrumićHotel Manager

8/10 Good

Tugba Asiye

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hatten einen schönen Familienurlaub von
Stayed 2 nights in Aug 2023
Response from Jasmin Trumić, Hotel Manager on Aug 31, 2023
Liebe Tugba, vielen Dank für diese wunderbare Bewertung. Wir freuen uns auf Ihren nächsten Besuch und senden bis dahin die besten Grüße. Jasmin Trumić Hotel Manager

6/10 Okay

Tobias

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft sehr schön gelegen, sehr schöne Promenade und sehr gut gestalteter Meer-Zugang (einziges "Minus": die Sonnenliegen sind kostenpflichtig, allerdings Preis OK). Zimmer sind geräumig, Reinigung wenn gewünscht täglich (aber auch abbestellbar, sehr gut!) und sehr gründlich. Zustand der Anlage gut, anständig renoviert, Poolmöglichkeiten (Hotel und Casa) ausreichend (allerdings durchgehend 1,35m Tiefe in Haupt-Pool, dh kleiner Kinder könnnen nirgends stehen). Restaurant sehr "durchschnittlich", Preis (HP 3 Pers. 300 Euro)/ Leistung stimmt hier ausdrücklich nicht, vegetarisches Angebot sehr beschränkt. Kaffee leider überhaupt nicht gut und auch zu wenige Maschinen. Service im Restaurant ausgezeichnet! Service an Rezeption "ausbaufähig", häufig nicht hilfreich. Keine Ausflugs-Prospekte, keine Beratung, obwohl das entsprechende Schild (Valamar Experience Concierge) noch hängt. Auch kein unaufgeforderter Hinweis auf Angebote der benachbarten Valamar Hotels (wie zBsp Minigolf). Insgesamt muss man sagen: Hotel gut, Essen durschnittlich, Service mit Licht und Schatten, Preis-Leistung für Hochsaison schlecht (min. 100/ Nacht zu viel), Nebensaison sicher besser.
Stayed 7 nights in Aug 2023
Response from Jasmin Trumić, Hotel Manager on Aug 30, 2023
Lieber Tobias, vielen Dank für die Bewertung und die freundlichen Worte, in Bezug auf Ihren Aufenthalt in unserem Hause. Wir schätzen es sehr, dass Sie sich Zeit genommen haben, Ihre positiven, sowie auch weniger positiven Eindrücke Revue passieren zu lassen, um ein entsprechend tolles Feedback abzugeben. Ihre Verbesserungsvorschläge nehmen wir uns zu Herzen und freuen uns schon heut, e darauf, Sie hoffentlich bald wieder einmal willkommen heißen zu dürfen. Beste Grüße, Jasmin Trumić Hotel Manager

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service
Leider sehr kleines Bad auch die Terrasse sehr klein. Zimmer schon sehr abgewohnt. Bett quietscht bei jeder Bewegung. Sonst alles super.
Stayed 4 nights in Aug 2023
Response from Jasmin Trumić, Hotel Manager on Aug 24, 2023
Liebe Claudia, wir schätzen es sehr, dass Sie nach Ihrer Heimkehr an uns gedacht haben, und ein freundliches Feedback zu Ihren Aufenthaltserfahrungen abgaben. Ihr Feedback ist uns wichtig und hilft uns, immer wieder zu schauen, wo Dinge gut laufen und an welchen Dingen wir noch arbeiten müssen. Wir freuen uns auf Ihren nächsten Besuch und senden bis zu einem Wiedersehen die besten Grüße aus Rabac. Jasmin Trumić Hotel Manager