Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified travelerfrom New York
Absolutely Dreadful. Please Avoid.Posted Apr 5, 2015
Pros: The haste with which we left it.
Cons: Hire staff that are properly trained in hospitality. Fix the multiple plumbing issues.
Location: It is in the middle of nothing. Better you stay in Ragusa.
In an otherwise wonderful two week Sicilian holiday, this was the unsightly blemish. The hotel markets itself as luxury, comfort, and exclusive. The reality is that while it appears to fill that bill, it is quite lacking on all the key points. Directions we were provided to the hotel were grossly inaccurate, compounded by the fact that several locals we encountered had no idea where the property was. Additionally, Hotel staff were unable/unwilling to explain exactly how to get to the property. During a period of two hours (yes two hours) no effort was expended on their part to assist us, despite their knowledge that we couldn't find the place. The service from Margarita was incomprehensibly awful. Upon our belated arrival, we were rudely greeted by the same hotel staff who assured us that everything that had gone wrong was our fault, at one point arguing with us in front of other guests. The room was tiny, smelled of carpet air freshener, and was quite noisy due to flushing toilets and rushing water sounds. The climate control was not functioning properly which added to the dark comedy that this hotel is. Despite prepaying for this room for two nights, we opted to leave after the first. (Yes, it really is that bad!) Please pick another property. We stayed in Ragusa at the Antica Badia Relais Hotel, which was simply wonderful. Please read my other reviews on Expedia or Booking to get a sense of my other reviews. This Hotel really should be avoided if possible.
by A verified travelerfrom north carina
Do not go if you have allergiesPosted Mar 27, 2015
The fragrance in this hotel was so strong I had an asthma attack. Very hard to find even using GPS. A long out of town. Restaurant food just passable
for Everyoneby A verified travelerfrom New York, NY
Staff Dedicated to the Comfort of GuestsPosted Nov 15, 2014
Our experience started with a frantic call close to midnight that we were lost over the central mountains in Sicily trying to reach Ragusa from the A19 highway. Rocco who answered the phone guided us and helped us keep calm. We finally arrived after he was gone and Lorenzo did his best to help us feel at home, got us the room we liked and made sure we could go to sleep feeling that our troubles were behind us. We stayed three nights. Salvatore, the General Manager, greeted us the next day and organized our travels meticulously, where to go, how to get there, where to have lunch, etc. Invaluable. The second day my wife who was having some back pain problems had a pretty bad relapse. Salvatore and Rocco went into action, brought in a doctor to the hotel, and after some treatment we were ready to resume our tours. The hotel is beautiful, relaxing and well run.
for Couplesby Stuartfrom Malta
Serenity, and exclusivity with tailored servicePosted Oct 10, 2014 on Hotels.com
We booked as its in Ragusa, it looked great and the pictures were amazing, we were not disappointed, the staff from reception all the way through were amazing, the food incredible, the scenery great, the pool cool (it was october after all) wine selection excellent, rooms clean, and overall an amazing romantic place to getaway. Anything we wanted they organised for us, my wife took a quick cooking course with the chef, they organised flowers in the room, and even a birthday cake. Incredible experience, we will be back, soon!
for Everyoneby A verified travelerfrom new jersey
Nice hotel, wonderful, accommodating staffPosted Sep 25, 2014
Beautiful bucolic setting. Lovely grounds and pool area. Wonderful staff ready to meet all and any of your needs. The desk manager went to Ragusa and bought me a BD cake when it was too late for the chef to make one. The chef was wonderful, the best food we experienced in Sicily. Giorgio is certainly one chef to keep your eye on! He has big plans for the future food at the hotel. One caution, the standard room size can be very small.
for Everyoneby A verified travelerfrom milano
Splendido hotel nella campagna ragusanaPosted Aug 25, 2014
Purtroppo ho soggiornato in questo splendido eremo solo 1 giorno. Un posto incantevole, elegante, pulito e rilassantissimo. Il ristorante offre delle pietanze che ben sanno unire la tradizione siciliana alle innovazioni. Tutto veramente buono.
for Couplesby A verified traveler
Viaggio nel tempoPosted Aug 21, 2014 on Hotels.com
Incantevole posto con personale qualificato, gentile e disponibile. Struttura recuperata magnificamente per creare un'oasi di pace. Colazione all'altezza. Unico piccolo neo il bagno, a cui necessiterebbero alcune manutenzioni.
Recommendedby Riccardo e Maria Chiarafrom Catania
Un piccolo paradiso.Posted Aug 11, 2014 on Hotels.com
Abbiamo trascorso due giornate all'insegna dell'assoluto relax. La location è unica è suggestiva. Il personale attento e preparato. Il ristorante, gestito dal bravissimo chef Giorgio Ruggeri, è da provare assolutamente, così come il la wellness area! Torneremo sicuramente prestissimo!
for Couplesby A verified travelerfrom berlin
Nice hotel, very friendly staff.Posted Jul 26, 2014
Pros: It is a house full of history and the staff does everything to make your stay perfect.
Location: Good for a romantic weekend.
Nice hotel, very friendly staff. Good breakfast selection. Perfect for a romantic weekend. Always again
for Spaby Rogerfrom San francisco
Amazing staff and historical hotelPosted Jul 25, 2014 on Hotels.com
Staff was amazing and the hotel itself was a gem. 5 star dining and facilities.