Ratings based on 1,342 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2014
clean room, nicely furnished, convenient location, good price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Oct 20, 2014
Service and large room were both fantastic but breakfast could be better
4 out of 5
Recommended
for Everyone
by A verified traveler from Matthews, NC

Nice hotel conveniently placed near highway

Posted Oct 20, 2014
Pros: It was nice, quiet and clean for a good night of rest.
Cons: Would love to have a mini refrigerator and microwave in room. However it was nice having a Dunkin Doughnuts next door.
Location: The Highway system makes it easy to go where you need. The location was perfect.
Great staff - helped us out with directions so we could make our open house. Easy checking in. The room was clean and had plenty of outlets for all of our tech stuff. Easy access to the internet. We had a quick visit but it was enjoyable.
2 out of 5
by A verified traveler from Raleigh

Not what we expected

Posted Oct 17, 2014
Cons: Update the roomsand better housekeeping
Room smelled of smoke and we didn't get the king size bed that we paid for.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Charlotte NC

Non conference hotel

Posted Oct 15, 2014
Pros: Good location and good value.
Cons: My room was not fully cleaned when I arrived. They did send housekeeping about 30 minutes later to finish room prep, but it was disconcerting to find.
Location: If you like donuts and iced coffee, you are in luck, it's right next door. If you want other food, you will be driving.
I opted to stay here for less than half the cost of the conference hotel. It was about 10 minutes from the Raleigh conference center which wasn't bad, and the traffic pattern is good. Only one ice machine so if you are on the 3rd floor, you can count on exercise to the first floor.
3 out of 5
by A verified traveler from Swansboro

So so...

Posted Oct 14, 2014
Ive stayed at Best Westerns before and this one was "ok"
1 out of 5
by A verified traveler

WORST NIGHT OF MY LIFE

Posted Oct 13, 2014
Pros: NOTHING
Cons: WORK WITH CUSTOMERS TO MEET THEIR NEEDS ESPECIALLY WHEN FROM OUT OF TOWN AND HAVE TRAVELLED FAR AND WEARY.
Location: NOT MUCH. SPECIAL TRIP FOR SPECIAL FUNCTION
BED BUGS AND ROACHES. WILL NOT REFUND MY MONEY AND NO CREDIT EITHER FOR INFESTED ROOMS. RESERVED 2 ROOMS. ONE THROUGH EXPEDIA AND ONE THROUGH THE HOTEL DIRECTLY.
3 out of 5
by A verified traveler from north carolina

Cigarette hole in blanket, shower just kept runnin

Posted Oct 13, 2014
Someone knocked on our door, not hotel staff, we were afraid
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Great Stay!

Posted Oct 12, 2014
When I booked this hotel room I was expecting something mediocre, like every other hotel I've stayed in Raleigh. I was wrong. From the beginning my stay started phenomenal. Check-in was quick and prompt. Our room was very clean and well organized. Beds were comfortable with soft sheets. Noon checkout was very helpful cause that extra hour of sleep is always great :) I will definitely be visiting Best Western in the future.
2 out of 5
by A verified traveler from Wisconsin

Lots of potential

Posted Oct 8, 2014
Pros: It is conveniently located, and the beds are comfortable.
Cons: Service and housekeeping.
Location: It is located on a very busy road which, while convenient, is very difficult to navigate, heavily congested, and downright dangerous.
When I checked in the front desk staff was friendly and helpful, and upgraded my room to a suite with no extra charge. I tended to leave my room late in the morning, and for two days had no maid service. The maids came by at 9 a.m. and I did not leave until 11 a.m., so I was not given service. I had two items delivered to me and left at the front desk. I received no call or notification that either was there. On one, I called to check and was told there was nothing for me. However, when I asked my office to track the package, I learned that it was there, and had been signed for by hotel staff. When I did get service it was poor. The bed was made and fresh towels were left, but nothing else was cleaned, vaccumed, etc. On my third night, I was awakened by a large cockroach crawling across my face. Yuck. Otherwise, the room was quiet, the bed comfortable.