Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a hotel in Raleigh, North Carolina.

Posted Jul 28, 2014
Pros: It is easily accessible.
Cons: The bed was a little itchy - I don't think it was bed bugs but could be the chemical they use to clean it. The bathroom needed more soap.
Location: I only stayed for a night and did not visit places nearby.
The check-in was fast and the staff were nice. The room came with free coffee, TV and internet. I think it was pricier than what it should be, given what is offered.
Comment from Hotel Management
Jul 30, 2014 by Leshel, Hotel Management
Dear Guest, Thank you for taking the time to post a review on your recent stay at our hotel. I was glad to hear that you were well taken care of by our associates. I was sorry to hear that you found the sheets uncomfortable. I will check with the laundry to see if they have recently changed the chemicals used. I hope next time you are in Raleigh you will be able to experience all the great shopping and restaurants that are in our local area. I know you won't be disappointed! All the best, Leshel Klimczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlington

Great experience

Posted Jul 10, 2014
Had a great experience. The staff was very friendly and accommodating. The hotel was very clean and recently updated. The location was very close to the north hills section of Raleigh which was ideal. We will definitely stay here again.
Comment from Hotel Management
Jul 31, 2014 by Leshel, Hotel Management
Dear Charles, How wonderful to hear what a great experience you had at our hotel! I will be sharing your commets with the staff. I know they will appreciate all you had to say. We are glad you were able to enjoy our newly renovated hotel. We look forward to your next visit. All the best, Leshel Klimczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very pleased!

Posted Jul 7, 2014
Pros: Staff and room comfort was excellent.
Cons: Nothing at this time
Location: Not far from the mall and drug stores. Loved the location.
My 2nd time here. First time visited in 2008, super upgrades. Well pleased!
Comment from Hotel Management
Jul 31, 2014 by Leshel, Hotel Management
Dear Valerie, We are glad you were able to stay with us again on your recent visit to Raleigh. There certainly have been a lot of changes and upgrades since your last visit! Thank you for posting your review. Feedback from our guests is important and appreciated. Hope you will return before too long! All the best, Leshel Klimczyk General Manager
2 out of 5
by A verified traveler from north fl.

Posted Jul 3, 2014
location, did not feel safe. just outside of hotel saw rundown area.
Comment from Hotel Management
Jul 6, 2014 by Leshel, Hotel Management
Dear Barb, I'm sorry to hear that you felt the hotel area was not safe. I must admit I'm not sure what you meant about a "run down area" as we have a beautiful shopping plaza with a Trader Joe's right across the street and new high-end apartments being built across the street. Of course everyone has their own perception and I regret that you felt this way. I do hope you experienced a relaxing stay and that my staff took good care of you. Thank you for your posting. Regards, Leshel
5 out of 5
Recommended
for Getaway With Friends
by Rachel

This traveler left a rating score only Posted Jun 23, 2014 on Hotels.com
5 out of 5
Recommended
by msg

Enjoyed my stay; great setup, but bed not so comfy

Posted Jun 23, 2014 on Hotels.com
I mostly enjoyed my stay at this hotel and will stay again next time I'm in town, however I found the condition of the bed to be so-so. It seemed to be sagging/body impression, and I didn't find it to be particularly comfortable. Great pillow selection, though.
Comment from Hotel Management
Sep 6, 2014 by Leshel, Hotel Management
Thank you for taking the time to share your feedback on your recent stay. I was pleased to hear you enjoyed your stay. Our mattresses were just replaced last year, however comfort is a very personal matter. Please know that you can notify the front desk if you would like to try a different room to find one that is more comfortable. Your satisfaction is very important to us. We look forward to your next stay! All the best, Leshel Klimczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, nice pool, clean

Posted Jun 16, 2014
Location: Was a short cab ride to the PNC Arena and Carter-Finlay
Very nice hotel, clean, the staff was great. Was located close to a shopping center with a few nice restaurants and a Trader Joes.
Comment from Hotel Management
Jul 5, 2014 by Leshel, Hotel Management
Dear Traveler, Thank you for taking the time to leave your feedback on our hotel. We appreciate hearing from our guests and your comments will be shared with the hotel staff. So glad you liked the location and all that it has to offer. We look forward to your next stay! Warm regards, Leshel Klimczyk General Manager
5 out of 5
Recommended
for Families
by Judy Perdrix from 4311 Greenlee Ave Cinti Oh 45217

Posted Jun 15, 2014 on Hotels.com
We were very pleased with the hotel, very clean and beautiful and the staff were great!
Comment from Hotel Management
Sep 6, 2014 by Leshel, Hotel Management
Dear Judy, Thank you for your kind comments. My staff works very hard to provide a relaxing and clean environment. They will be happy to hear your feedback. We look forward to your next visit! All the best, Leshel Klimczyk General Manager
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 7, 2014 on Hotels.com