Dear Gary, Thank you for choosing us and sharing your feedback. We regret that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings during your stay. We strive to provide exceptional service and accommodations to all our guests. So, we will share your feedback as a tool to enhance future guests' experiences. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel management

Dear Dupree, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and it is gratifying to know that you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Majlis, We appreciate you being our guest and providing your valuable review. We are sorry that we failed to meet your expectations and even more so for failing to resolve your concerns satisfactorily. Maintaining clean and seamless accommodations is one of our top priorities, and we regret any oversights while preparing your suite. We will discuss your feedback with our housekeeping and maintenance teams to ensure such matters are not repeated. Although your experience is not typical, we will continue working to enhance our guest experience. We welcome you to try us again in the future so we can have the opportunity to show you the outstanding visit you deserve.Sincerely,Hotel Management

Dear Sean, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not align with our standards, and we regret any disappointment caused. We appreciate your feedback regarding the absence of breakfast, the smoke odor in your designated room, and the oversight with the towels. Rest assured, we are addressing these issues to enhance the guest experience. Your input is valuable, and we hope you consider giving us another opportunity to provide a more satisfying stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Zakaria, We apologize for the inconvenience you experienced with the cleanliness of the kitchen. This does not meet our service standards, and we appreciate you bringing it to our attention. Rest assured, we will address this issue promptly with our housekeeping team to ensure a more satisfactory experience in the future. Your feedback is valuable, and we are committed to improving our service.Sincerely,Hotel Management

Dear Emilia, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are paramount, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Tara, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management

Dear MARY, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ariel, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Please return, considering our friendly staff. We welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Bailey, We sincerely apologize for the less-than-friendly experiences you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret falling short of expectations. Discrimination has no place in our establishment, and we are genuinely sorry for the inappropriate comments you overheard. We will address this matter internally to ensure a more inclusive and respectful environment. Please know that your feedback is invaluable, and we are actively working on improving our service. We appreciate your understanding and hope you give us another chance to provide a positive experience in the future.Sincerely,Hotel Management

Dear darren, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear PABLO, Thank you for staying with Extended Stay America and sharing your review with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Management

Dear dustin, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is not the level of service we strive to provide, and we understand the importance of a comfortable and sanitary environment for our guests. Your feedback is valuable, and we will address these concerns promptly to ensure improvements in our cleaning and maintenance processes. We sincerely regret any inconvenience caused, and we hope to have the opportunity to make amends in the future. Sincerely,Hotel Management

Dear Katie, Thanks for staying with Extended Stay America and posting thoughtful remarks. We are glad to read you had a great stay, and your kind comments regarding our exceptional service are gratifying to read. We are fully committed to providing an outstanding experience for our guests and are delighted to learn that we are succeeding. We welcome you to stay with us again should your travels bring you our way.Sincerely,Hotel Management

Dear Kevin, We appreciate you taking the time to share your concerns. We genuinely apologize for your disappointing experience. Your feedback is much appreciated, and we are working with our housekeeping and engineering teams to resolve the matter immediately. We are committed to improving our services. We hope you will consider giving us another chance in the future, as we would love the opportunity to provide you with the seamless stay you should always expect from us.Sincerely,Hotel Management.

Dear Brendon, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The elevator issue and unpleasant odors in your non-smoking room are not up to our usual standards, and we're sorry for falling short of your expectations. We take your feedback seriously and will work to address these concerns. We hope you'll give us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Chanteal, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Vicki, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that this issue compromised your stay and that you ended up leaving sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for not providing you with a perfect stay. We appreciate you letting us know about the internet concerns in your suite during your stay; we apologize for the inconvenience. The issue has been resolved, and we have made changes to improve our connectivity for our guests. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Sreenivas, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Virawat, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Samantha, Thank you for staying at our hotel. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear maegan, We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience.; however, we are disappointed knowing we did not meet every expectation. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear Linda, Our guests' comfort is always our top priority; therefore, we apologize for not meeting your expectations. We will look into your concerns as we continually strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management

Dear David, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Kim, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Management

Dear Cindy, we always appreciate feedback from our guests to ensure we meet our high service standards. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely,Hotel Management

Dear Bijan, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management