Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, desk, iron/ironing board, free WiFi
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Reviews of Clarion Pointe Raleigh Midtown

2.5 out of 5
Clarion Pointe Raleigh Midtown
2910 Capital Blvd, Raleigh, NC

Reviews

5.2
Rating 10 - Excellent. 35 out of 237 reviews" "
Rating 8 - Good. 42 out of 237 reviews" "
Rating 6 - Okay. 36 out of 237 reviews" "
Rating 4 - Poor. 34 out of 237 reviews" "
Rating 2 - Terrible. 90 out of 237 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Tyena

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Troy

Traveled with family
Good room for the price
Stayed 1 night in Apr 2024

2/10 Terrible

Eugene

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially booked in Nightdale and to my surprise, hours later I received an email that I was booked at the clarion on capital boulevard l!!!! This hotel is horrible!!! It seems like it houses homeless people! It was smelly in the hallways and in the room as well! I specifically requested a non smoking room but the room where I was put smells like it has been smoked in! The mattress was bad, the bed is made in wires and i could not sleep confortable! The breakfast is an insult to clients! I cannot even describe it. I am definitely filing a complaint to the better business bureau as this was a terrible experience! No way you should pay $500 for such nonsense!!!! I am super disappointed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

6/10 Okay

Jovana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a lot of maintenance
Stayed 1 night in Feb 2024

2/10 Terrible

Donna

Business traveler
Lots of partying. Could not sleep and hotel would not refund second night. Had to checkout after first night to go to a different hotel.
Stayed 2 nights in Feb 2024

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the plugs in my room worked, the bathroom door was broken to the point of not closing, and there were bugs in my room. The neighboring room blasted music from 4:15am to 6:30am, and despite my 15 calls to the front desk at that time (none of which were answered), nobody seemed to care. I would not recommend staying here.
Stayed 3 nights in Jan 2024

4/10 Poor

Abibou

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Kate

Stayed 2 nights in Dec 2023

10/10 Excellent

Lora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place To Stay
The registration was a breeze, the CSR was helpful and curious. I would stay there again.
Stayed 1 night in Dec 2023

2/10 Terrible

Ramona

Business traveler
Disliked: Property conditions & facilities
Dont Stay Unclean and Double Charge Customers
The room had bugs ...very unclean and then got double charged and need my money back
Stayed 1 night in Dec 2023

8/10 Good

Jeff

Traveled with family
Been at much worse.
There were a few spiders in the bathroom. It was a bit run down but it was about what was expected. The only thing really bothersome was the door locked but had about an inch gap in it, wiggle room, when locked. Bathroom was recently redone and the shower was really nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Disliked: Staff & service, property conditions & facilities
The staff were cool
Stayed 2 nights in Dec 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Amanda

Stayed 2 nights in Dec 2023

4/10 Poor

Amanda

Business traveler
Disliked: Cleanliness, staff & service
You get what you pay for
The best thing that I can say about it was that it was inexpensive, and the bed seemed clean and comfortable. But right as I walked in, you can tell that the hotel has more modern book which is what makes it appealing, but the floors were sticky like I was in a movie theater throughout the lobby And elevator. My room was ok, in a shady looking area. It was average and the bed was very clean. But there was a cockroach in the bathroom.
Stayed 1 night in Dec 2023

2/10 Terrible

lalena

Stayed 1 night in Dec 2023

2/10 Terrible

JaAron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

trinity

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible with cleanliness
The first room I was in had roaches crawling in between the conjoining doors. I called down to the desk and they said they will send someone. I had to call two more times for someone to come up. We were able to switch rooms but then the sheets and blankets had black spots on them. This hasn’t happened before at my stay with this hotel. I don’t want to book with them again.
Stayed 1 night in Nov 2023

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not safe. A dirty rag was holding the door open that should have been closed to prevent outside people from walking to the rooms. The hotel smelled very bad and the sheets were dirty. The shower head was hanging from a hole in the wall.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adeavuya

Stayed 1 night in Nov 2023

6/10 Okay

Charles

Disliked: Property conditions & facilities
The lights on the nightstands did not work. Upon entering the room, there was a second door that lead to the outside. The door was unlocked and partially open. I didn't feel completely safe. I probably would NOT stay at this facility again.
Stayed 1 night in Nov 2023

2/10 Terrible

Lionel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

nesrine

Traveled with family
Disliked: Property conditions & facilities
I couldn’t sleep at night because of the noise
Stayed 2 nights in Nov 2023

2/10 Terrible

Paul

Stayed 7 nights in Nov 2023

6/10 Okay

Tatiyana

Traveled with partner
Disliked: Amenities, property conditions & facilities
Besides the unknown creepy crawlers, the prior crime scene of a room we had, and the heater almost falling apart when turning it on I had a peaceful stay, I can say it was quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

There were dirt and leaves all over the hallways, the paint in the shower was completely cracked and falling apart. The place needs an update/ renovation overall
Stayed 2 nights in Nov 2023

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jaimir

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointing Hotel
When my fiancée and I first walked inside, it had this peculiar smell that gave us a slight headache. Walking into the elevator it felt like it was about to break down any minute. The elevator was untrustworthy. Walking towards our room the hallways were just as trashy as they can be. There was literally trash and debris everywhere. When we got to our room, the room was really decent...except for the bathroom. It was really small. You have to close the door to open up space. The room door itself did not lock because the frame & the lock did not match up with each other. The only lock we had was the latch on the top of the door. When closing the room door, it slams shut & that caused a lot of noise for ourselves & everybody else around us. Every room door is like that, listening to other people's door slam too. The key card that we had stopped working & we had to go to the front desk for them to renew the card. The room walls & doors are so thin that you can hear people's whole conversations & tvs through it. We barely got any good sleep because we kept hearing so much noise from other people & the workers that were outside & inside. Everything seems like it was about to fall apart. This stay was so horrible that we do not want to stay here, or think about this place ever again. We were very dissatisfied with this hotel. We highly recommend that you stay at something 20x better than this raggedy place. We could have just stayed home & had a more enjoyable time home than here!!
Stayed 2 nights in Nov 2023

4/10 Poor

Giuseppe

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is very run down and not like pictures at all. Should be penalized for not being upfront about condition of the motel.’
Stayed 2 nights in Nov 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023

6/10 Okay

Arlette

Liked: Staff & service
Disliked: Property conditions & facilities
The staff and service was great, but the conditions on this hotel should be better.
Stayed 2 nights in Sep 2023

6/10 Okay

Brad

Liked: Amenities
This property is connected to the suburban hotel. There’s a lot of sketchy people around the property, which appears unsafe.
Stayed 2 nights in Oct 2023

2/10 Terrible

Frank, Knoxville

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stench in the lobby and rest of hotel were horrible. They used strong chemicals to cover up whatever it was. The carpets in the hallways and some of the furniture in the room were stained everywhere with what looked like blood stains, even the walls had stains from some kind of liquid, There was nobody in the lobby to check us in - had to wait 15min. The emergency exit was propped open - probably so that the drug dealer serving that place had an easier time getting in. Worst experience ever with an Expedia booking - we turned around and left and found another hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the most disgusting hotel we have ever stayed at. We checked in and checked out within a few hours because it was too disgusting to even stay at.
Stayed 1 night in Oct 2023

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
It was horrible
Stayed 1 night in Sep 2023

4/10 Poor

Berthenia

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs repairs, property should not be listed to receive guest until repairs and upgrades are completed espically to the rooms, hallways, security/exit doors. Room had coach roaches crwawing on the floor as well. Had to keep my luggage on top of the deak. Only the lobby area is clean. I would love a refund for my first night
Stayed 2 nights in Aug 2023

6/10 Okay

Kendrall

Liked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Our hotel room looked like it was given the landlord special. Our key cards WOULDNT EVER WORK. We were on the third floor so we had to keep going up and down to get our cards fixed. It was warm throughout the lobby and on our floor. Our room was a little bit cooler but had to blast the a/c then leave until it was cool. The elevator was and IS a safety hazard. Then it finally broke down right before we used it. Some kid pulled the fire alarm in the middle of the night. Even then our key cards didn’t work after that so we again had to come back and get them fixed. Never again. BUT the mini fridge was nice.

4/10 Poor

Dusuba

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like anything
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Marcus

Disliked: Property conditions & facilities
The presentation of the room was nice. Very cold. Once i turned the air off the roaches came out of nowhere. The hotel once you get inside looks more like a shelter. Elevator to the second floor didnt work. One and only time staying there.
Stayed 1 night in May 2023

2/10 Terrible

cassandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not spend your $$ here. Awful location!
The cost is not worth the location. Overpriced to be in a area that gun shots ring out every night of our stay. If I would have know, we would have never booked the room at this hotel. I am now fearful of all Clarion locations.
Stayed 2 nights in May 2023

4/10 Poor

Amavi

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The waiting area and the hallway need more attention...
Stayed 1 night in Mar 2023

8/10 Good

veronica

Traveled with group
Liked: Cleanliness, staff & service
It was clean and fresh . Room was clean and spacious
Stayed 1 night in Mar 2023

6/10 Okay

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2023

2/10 Terrible

Pratik

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite disappointing
The hotel appeared to be falling apart. The bed was comfortable enough, but the pillows were smaller than my laptop. We had to slam the bathroom door to keep it shut and the elevator shook fiercely. Overall, quite disappointed with the stay. Breakfast was included, but I wouldn’t dare eat anything there. Thankfully, we only needed a place to sleep for a show. We left early the following morning. I guess that is what I get for that price point.
Stayed 1 night in Mar 2023