Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
5.0 out of 5
5.0 Room cleanliness
4.7 Service & staff
4.7 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2014
A great experience in the andes mountain. A great view from our room, with a fabolous spa
5 out of 5
for Families
by A verified traveler

This traveler left a rating score only Posted May 10, 2014 on Hotels.com
5 out of 5
by Eileen Dreyerfrom St. Louis, MO

More Than I'd Hoped.

Posted Apr 24, 2014 on Hotels.com
PumaLodge is only 2 years old, and only began all-year operations last August. The Lodg seem to have worked out most of the kinks. You have to want to get there. The road does get rough. The lodge is nestled in among towering peaks, built to maximize the views from the lobby and bar.The light is wonderful, with a pristine night sky. There have been some complaints about the size of the rooms. We had no trouble. They weren't huge,but they were comfortable and clean, with large bathrooms. Food selection is limited, but delicious and imaginative.Breakfast was a full continental bar with eggs and fruit. Dinner was a choice of 2 3 course menus, which with wine came to $40(whoever said this place was too expensive didn't eat where we ate).I give the restaurant and bar top marks. The staff bent over backwards to be of service, especially Jessica, Fransisco, Marcello and Augustine. I only have a couple of negatives, and those aren't big.The internet was horrible, but that was true pretty much everywhere in Chile. And the directions. Since Pumalodge is off the map, GPSes don't really work. The Spanish directions translate very oddly, and there weren't any in English. We have since provided the Lodge with very clear, km by km directions that should alleviate that. If you're not getting them, I'll forward ours.If you want to get completely away and just enjoy the silence, you can't do better. And we didn't even go for heli-skiing season.