Ratings based on 620 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Kansas City, Kansas
Great overnight stayPosted May 31, 2015
The kids enjoyed to pool. The breakfast was good and filling. The staff greater us with a smile when we checked in and out. The room was clean and quiet. We would stay here again if we come back this way.
by A verified travelerfrom California
Rude Front Desk, Dirty RoomsPosted May 26, 2015
Cons: Customer Service needs to be improved. The Front Desk forgot we pay their salary and they are the face of the company.
Location: 20 minutes from Sturgis, Bear Country, Reptile Gardens, and Mount Rushmore.
The front desk people are rude, besides Nicole. Nicole was great. The cleaning staff was also very friendly. We tried to check in early, because we have a newborn and they refused to help us check in. Their reasoning was that they were busy the night before. I would have understood that, however, they checked other people in behind us. They made no accommodations for us, while they did it for other people. I was hoping they would go above and beyond and ask for our room to be cleaned next. We had to wait 2 hours with a very tired baby. Once we got into the room, it was very small. After walking around in our room for 10 minutes to put our items away, our feet turned black. Carpet was filthy. The remote to the TV didn't work. There was also hair (not ours) in the tub. If you are looking for a clean hotel, this isn't the one for you! The continental breakfast was good, but very small.
for Everyoneby A verified travelerfrom CA
Rapid City VisitPosted May 26, 2015
Great location. Great room. Great service. Great breakfast
for Familiesby A verified travelerfrom Nebraska
Great place to stay.Posted May 18, 2015
Pros: Friendly, helpful staff. Clean rooms and common areas. Fun pool area.
We had a large group there and the lounge area was a popular gathering site. They quickly responded to every need we had, and were very cheerful and friendly.
for Everyoneby A verified travelerfrom Rapid City, SD
Nice hotel near everything I needed.Posted May 6, 2015
Great place to stay! Pool and slide were awesome. Staff was great!
for Everyoneby A verified traveler
Posted Apr 23, 2015
It was quite and clean and I was very pleased with the price for the room
for Everyoneby A verified travelerfrom Grand Junction, CO.
Close for medical appointments coordination.Posted Apr 18, 2015
Staff very helpful and accommodating. Willing to work with scheduling of medical appointment times to allow use of stay in room.
for Everyoneby A verified travelerfrom Sioux Falls SD
ok bedsPosted Apr 3, 2015
Pros: That the beds were comfortable
Cons: more help at breakfast time
Location: Close to Mall and restaurants and the interstate
Beds were comfortable, the breakfast area was too busy and got lots of crumbs all over from lots of kids. The pool was ok with a large scary slide. Rooms were ok with a mini fridge.
for Familiesby A verified travelerfrom St L
Super StaffPosted Apr 3, 2015
Pros: Clean and comfortable.
Cons: Building showing some age put still great.
Location: Rapid city has tremendous dining, and of course incredible outdoor attractions.
Most helpful staff I have experienced in a long time.
by A verified travelerfrom MN
Not ImpressedPosted Mar 24, 2015
Pros: Front desk woman was helpful to guests trying to figure out what to do that day.
Cons: "Cleaner training" or follow up inspection of their work??
Location: Great location!
Gunky toilet handle, makeup on hand towel before use! (and it wasn't a stain. I washed it right out.) the worst was a vibration in the fans? ducts? something that hurt my eardrums. Didn't bother my husband, but I couldn't handle it or get away from it no matter where I was in the hotel. The breakfast was done on the cheap considering what they offer (i.e.: when they say sausage, it isn't what I think of when I think breakfast sausage; no real butter; no yogurt) I wouldn't necessarily tell anyone not to stay there, but I have stayed other places in the area comparably priced and which I would recommend more highly. And the reaction my ears had would keep me from staying again.