Lobby

Reviews of Hilton Garden Inn Rapid City

3 out of 5
Hilton Garden Inn Rapid City
815 E Mall Dr, Rapid City, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 639 reviews" "
Rating 8 - Good. 169 out of 639 reviews" "
Rating 6 - Okay. 42 out of 639 reviews" "
Rating 4 - Poor. 21 out of 639 reviews" "
Rating 2 - Terrible. 20 out of 639 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and bed! Very fresh, modern and clean appearance. Staff very courteous! Easy access to hotel from interstate. Great location. Happy!!
Stayed 2 nights in Feb 2024
Response from Tahlia on Feb 26, 2024
Hello David,Thank you for choosing to stay at our property and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating.
Stayed 1 night in Jan 2024
Response from Tahlia on Feb 4, 2024
Hello Jeremy,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the staff at the hotel. Please come back and visit us sometime soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic - front desk to restaurant staff were so friendly .
Stayed 1 night in Jan 2024
Response from Tahlia on Jan 24, 2024
Hello Linda,Thank you so much for taking time to share your feedback. I'm glad you found all staff to be friendly and fantastic. We hope you come back and visit us soon!

4/10 Poor

Dennis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the room was not properly cleaned the hotel had very limited staff that seemed unable to help with problems or just poorly trained on customer service. At check out we were presented a bill and paid in full only to find out that the hotel billed or credit card almost double with out notifing us of the error in the bill. During Check out we even commented on the price difference and was told what we paid was correct. When called the person we spoke to blammed it on poorly trained staff
Stayed 3 nights in Dec 2023
Response from Tahlia on Jan 24, 2024
Hello Dennis,I am very sorry to hear about your experience at the hotel. As our guest we want to treat you with the upmost respect and kindness. Did you speak to a manager at the hotel about this incident? Did you get your bill situated out? Please give us another chance and come back to visit us!

10/10 Excellent

Jason

Stayed 2 nights in Jan 2024
Response from Tahlia on Feb 4, 2024
Hello Jason,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the hotel. Please come back and visit us sometime soon!

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tahlia on Jan 15, 2024
Hello Juliet,Thank you for taking time to share feedback about your stay with us. I'm glad to see that you had enjoyed it. Come back and visit us sometime soon.Thank you

4/10 Poor

sonya

Business traveler, Traveled with pets, Traveled with family
Stayed 1 night in Dec 2023
Response from Tahlia on Dec 30, 2023
Hello Sonya,I'm sorry to see that you left a bad score on our hotel. I hope you can come back and give us a chance to make it up to you. We want to ensure our guests feel like this is their home away from home. Please, next time come speak to the desk or a manager if you are experiencing any issues.Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Very nice hotel to stay at. Restaurant and bar were nice and staff was pleasant. The only complaint was the bed was very uncomfortable and the sheets were old.
Stayed 1 night in Dec 2023
Response from Tahlia on Dec 22, 2023
Hello,Thank you for taking time to share your feedback about the hotel. I am glad to hear that the restaurant/bar staff were nice. The beds are the ones that is required for Hilton standard. I will be sure to relay over to the correct department about your experience with the beds being uncomfortable.Thank you again, hope you come back to visit us!

8/10 Good

Orlen

Love this property but Hilton has the worst pillows of any major hotel chain.
Stayed 1 night in Dec 2023
Response from Tahlia on Dec 19, 2023
Hello OrlenThank you for taking time to share our feedback. I am very glad to here that you love the Hilton Garden Inn property, we want or guests to feel like this is their home away from home. Unfortunately those pillows are what is required for the standard for our guest rooms. I hope you can come back and visit us again! Happy Holidays!!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tahlia on Dec 22, 2023
Hello Kyle,Thank you for taking time to share your feedback with us. I am glad to see you had enjoyed our stay at the Hilton Garden Inn. Please come back to visit us.

2/10 Terrible

Peter

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Did not get the complimentary upgrade for being a gold card member. They did not live upto the Hilton promise.
Stayed 2 nights in Dec 2023
Response from Tahlia on Dec 22, 2023
Hello Peter,Thank you for taking time to share your feedback. On your reservation you had booked and paid through expedia with a double queen bed. The payment was already settled with expedia. Even if we did upgrade you the system will automatically require a nightly upsell of 20. Different Hiltons are owned by different companies and some are franchises. Also different brands do run things differently than Hilton Garden Inn.Thank you again

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and helpful
Stayed 2 nights in Nov 2023
Response from Tahlia on Dec 15, 2023
Hello Jason,I am very glad to hear that the staff was amazing and helped you. We do our very best to make sure you as our guests are top priority. Thank you so much for your feedback!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tahlia on Dec 15, 2023
Hello,Thank you for staying at our hotel and taking time to provide feedback. I'm glad you enjoyed your stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable.
Stayed 1 night in Nov 2023
Response from Tahlia on Dec 15, 2023
Hello Robert,Thank you for taking time to share your feedback. I am glad to to hear that your stay was comfortable. We prioritize our guests to make sure everything goes well for you!

10/10 Excellent

Anje

Stayed 1 night in Nov 2023
Response from Tahlia on Dec 15, 2023
Hello Anje,Thank you for taking time to provide feedback. I am glad you found the hotel to your liking!

8/10 Good

Ann Marie, Floral Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Liked bar and coffee area. Wished that there was a safe in the room.
Stayed 4 nights in Sep 2023

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

JACK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Jacuzzi tub wasn't working. I told the front desk. They said it couldn't be fixed. They didn't offer me another room. They just kept telling me I got a really good deal from hotels.com and I should be happy with that.
Stayed 6 nights in Sep 2023

2/10 Terrible

Jim

Liked: Cleanliness, room comfort
Disliked: Staff & service
I booked a single king bed room well in advance of the arrival date but was given a room with 2 Queen beds when I arrived. This has happened a number of times when I book a room at a Hilton through Hotels.com. The desk clerk confirmed that there were 25 available rooms, but all of them were double queen rooms. The clerk said it was Hotels.com’s fault for telling me there was a single king room available when there wasn’t. She the. Conceded that there were single king rooms available on the day I booked, but Hotels.com booked it as any available room, which is why I got the room with two queens. I don’t know who is worse here, Hilton for giving my room to someone else, or Hotels for tolerating this activity with no recourse for me.
Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Stayed 1 night in Sep 2023

10/10 Excellent

craig

Traveled with family
Liked: Amenities
Very nice stay
Stayed 1 night in Aug 2023

10/10 Excellent

Jacque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good part of town close to the mall area. Quiet
Stayed 4 nights in Aug 2023

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an all around good place to stay. Clean, comfortable, and quiet.
Stayed 5 nights in Aug 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous property. We would definitely stay here again there’s a shuttle you could take into Sturgis for $40 per person round-trip. There is coffee in the lobby every morning the beds are comfortable and staff is very helpful and friendly. There’s a restaurant for breakfast and dinner if you don’t want to leave. And 2 miles from lots of shopping and restaurants.
Stayed 6 nights in Aug 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ross at the front desk was tremendous!
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, very clean, no breakfast without paying extra
Stayed 5 nights in Jul 2023

10/10 Excellent

Persio, ryebrook

Liked: Cleanliness, staff & service, property conditions & facilities
Hotels, very clean and spacious provided excellent service
Stayed 6 nights in Jul 2023

10/10 Excellent

Cheryl, Wood Dale

Stayed 1 night in Jul 2023

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Bariah

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 1 night in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Would not stay here again
We asked for a room with two Queens because I’m traveling with my 60 year old mother. We were given a room with a King bed and told there was nothing they could do because the hotel was full. I don’t understand how this happens unless they gave our room away. They offered nothing for our trouble, no discount, no cot, no free meal or anything. The TV didn’t work and the ice machine didn’t work and they acted like that was our problem for wanting those things. We had to laugh at the Hilton sign at check in that they would do whatever possible to make us have a great stay because they absolutely did not care at all.
Stayed 1 night in Jun 2023

10/10 Excellent

Darrow, Gresham

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were on a Gate 1 tour. The breakfast buffet was not good. Same food 3 days in a row. 2 days they ran out of most items before everyone got to eat. Did eat in the restaurant the night before the tour began and it took almost 2 hours after we ordered to get our food. Problem was 1 person was bar tending and waiting tables for 40-50 people. This is not what we expect from Hilton.
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Liked: Staff & service
The front desk personnels are very friendly and accommodating. But the beddings of the room was not the best. The beddings were wrinkled. Thus, cannot determine whether they were changed when I asked them to change the sheets.
Stayed 4 nights in May 2023

8/10 Good

Bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Katherine

Liked: Property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice, clean and comfortable hotel
Nice, clean and comfortable hotel. Very up to date, beds were great, shower pressure was great. Only complaint would be the $14 breakfast buffet...it was about the same as a continental breakfast at most hotels.
Stayed 2 nights in May 2023
Response from Davy on May 30, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the was nice, clean, comfortable and to your liking. We look forward to welcoming you back to our hotel in the future. Our apologies but all Hilton Garden Inn Hotel brands do not offer a FREE continental breakfast unless you are a Gold or Diamond member. Hilton does have other brands that does offer it such as: Hampton Inns, Home2 Suites, Homewood Suites, etc. Our goal is to make your stay better and brighter. We look forward to seeing you again.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Davy on May 30, 2023
Thank you!

8/10 Good

Darren

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from jasmine on Apr 24, 2023
thank you for a wonderful review we look forward to seeing you in the future

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from jasmine on Apr 24, 2023
thank you for your amazing rating we look forward to seeing you in the future

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean and Quiet
Stayed 3 nights in Mar 2023
Response from jasmine on Apr 24, 2023
thank you for your amazing review we look forward to seeing you in the future

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 2 nights in Mar 2023
Response from jasmine on Apr 24, 2023
thank you for your great review we look forward to seeing you in the future

10/10 Excellent

Debi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was awesome and friendly and personable.
Stayed 1 night in Mar 2023
Response from jasmine on Mar 27, 2023
thank you for your amazing review we look forward to seeing you in the future.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people, wonderful restaurant and bar, great service.
Stayed 1 night in Feb 2023
Response from jasmine on Mar 2, 2023
thank you for your wonderful review we look forward to seeing you in the future

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from jasmine on Mar 1, 2023
thank you so much for your wonderful review.we look forward to seeing you in the future

10/10 Excellent

Keisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the front desk
Stayed 1 night in Feb 2023
Response from jasmine on Mar 1, 2023
thank you so much for your amazing review we look forward to seeing you in the future