Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Garyfrom Machesney Park, IL

Great in Rapid City

Posted Oct 20, 2014 on Hotels.com
We had a wonderful time at the hotel and it was pretty quiet. Loved the location as it was near the main road to all the sights.
4 out of 5
Recommended
for Families
by A verified travelerfrom Florida

Convenient location, staff was very nice but not

Posted Oct 14, 2014
Pros: Location and they took pets
Cons: Clean the carpeting. You should provide a list of restaurants in the area.
Location: Mount Rushmore
had stains in carpeting. bathroom not totally clean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Waterloo, IA

Do not get jacuzzi room!

Posted Sep 20, 2014
We chose Holiday Inn because the room had a jacuzzi. We had been traveling for a few days and needed to relax. The staff was good and the room was exactly what we wanted. However when we went to use the jacuzzi, an employee on duty came to our room and said that water was leaking into the room below us. Because of this, we were unable to use the jacuzzi all together. I asked the employee on duty if there was any compensation/adjustment because I paid for a room with a jacuzzi that did not work. They said there was nothing they could do. I do not agree!
Comment from Hotel Management
Oct 2, 2014
Dear Guest, We apologize for your inconvenience during your stay at our hotel. We have repaired the leaks and implemented training to better accommodate the guest experience. We invite you to give us another look next time you are in the Black Hills.
1 out of 5
Recommended
by johnfrom mulkeytown

close to Mt. Rushmore

Posted Sep 12, 2014 on Hotels.com
During check in was told that I should had booked with them not with Hotels.com because when I do that I get the left over rooms, not the room I booked on Hotels.com. I advised her I have never been told that before. She advised that she hears that all the time. Then gives me the room that was right of the lobby right next to the laundry service they use for the hotel, That whole night we heard the washer and dryers kick off and on all night long. We did not get any sleep that night.
Comment from Hotel Management
Nov 22, 2014 by David, Hotel Management
It is very unfortunate that your accommodations were less then pleasant, John. We apologize, sincerely. Please come visit us again, for we will guarantee an excellent stay.
3 out of 5
Recommended
for Families
by A verified traveler

Just OK for a Holiday Inn Express

Posted Sep 5, 2014 on Hotels.com
You can tell that this hotel is used frequently because of the wear and tear on the carpets and furniture. Not up to most Holiday Inn Express conditions.
Comment from Hotel Management
Nov 22, 2014 by David, Hotel Management
Hello, verified traveler. We value your input, truly. We are continuously making improvements with the hotel to make every guests visit exceptional. Thank you, and hope to see you soon.
Comment from Hotel Management
Nov 15, 2014 by David, Hotel Management
Good evening, verified traveler. We are a busy hotel, and we are always making improvements to meet everybody's needs so their visit is excellent. Your insight is very valuable, and we appreciate your stay. Hope to see you soon.
3 out of 5
by A verified travelerfrom Texas

Location was good.

Posted Aug 26, 2014
Nice hotel with a good location. Needs some work done on sound reduction and keeping the smoking rooms to a restricted area. Smoke smell in the non-smoking rooms was a little strong.
4 out of 5
Recommended
for Families
by A verified traveler

Good location to several attractions

Posted Aug 20, 2014 on Hotels.com
Location was good. One could do day trips from here and not get to tired. For eg. Mt Rushmore and Wind Cave NP
Comment from Hotel Management
Jan 3, 2015 by David, Hotel Management
Thank you for letting us know you had a nice visit while in the Black Hills. We look forward to seeing you again in the future.
2 out of 5
Recommended
for Personal Event
by A verified traveler

Decent location, clean, but loud

Posted Aug 14, 2014 on Hotels.com
Overall, this is a nice hotel that is clean with nice big rooms. The surrounding area is nothing special, but it is located between downtown and the Black Hills area, which is a good spot for attractions. My biggest issue is that it is very loud - you can hear traffic through the halls, surrounding TVs and conversations, and it sounds like people stomping around above you. If you are use to that, probably no problem. If you are a light sleeper, you may have issues.
3 out of 5
by A verified travelerfrom Trieste, Italia

Un albergo senza troppe pretese

Posted Aug 12, 2014
Pros: Puilizia
Cons: Rumore dei bocchettoni esterni dell'aria condizionata. Più tavoli per la colazione.
Location: Ottima posizione, con facile accesso dall'autostrada.
E' un albergo di media qualità, potrebbe offrire molto di più. Rispetto quanto abbiamo pagato, mi sarei aspettata di meglio. Pur avendo richiesto una camera silenziosa, mi sono ritrovata il bocchettone dell'aria condizionata collocato nel prato proprio davanti la nostra finestra che era al piano terra. Inoltre, la saletta della colazione aveva pochissimi tavoli e c'erano persone in attesa di sedersi e altre che si sono sedute fuori, anche se la temperatura era piuttosto bassa. Insomma, visti i prezzi delle camere, i servizi e la soddisfazione del cliente dovrebbe essere più curata.
4 out of 5
Recommended
by Patfrom Rapid City S.D.

Posted Aug 9, 2014 on Hotels.com
Stay was good staff friendly however I thought I had reserved a non smoking room and the room was obviously a smoking room. It was during the Sturgis bike rally so there were no other rooms available. I'd still recommend the hotel as it was clean and the staff very accommodating.
Comment from Hotel Management
Jan 3, 2015 by David, Hotel Management
Thank you for visiting our property during Sturgis Rally! We invite you to visit us again so we can ensure you receive the non-smoking room you desire.