Ratings based on 423 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Sheridan. wyoming
Nice hotel with great amenitiesPosted Sep 10, 2014
Staff was friendly and helpful. Rooms were clean and we'll appointed. Comfortable beds.
for Everyoneby A verified traveler from indiana
Staff very cooperativePosted Sep 6, 2014
Pros: Staff cooperation
Cons: Parking could be an adventure with merged parking with an adjacent hotel.
Location: I was just passing through so the question is not relevant
Staff was very friendly at check in. Room was super nice. There was light out in the work area they replaced it promptly! Staff answered all types of questions cheerfully and quickly.
for Everyoneby A verified traveler from Kansas
Nice hotelPosted Sep 1, 2014
Pros: Clean, Quiet, and priced right.
Easy access to local shopping and restaurants, and most importantly to Mount Rushmore. The pre-paid breakfast was nice.
by A verified traveler from Chicago, IL
Stuck between 2 pet roomsPosted Aug 23, 2014
Pros: Staff was great
Cons: Have a separate "dog wing" of the hotel.
Aside from being roomed between 2 families that had dogs that barked endlessly from the time they're owners left the room until the time they returned, it was a fine stay. More of a family stop. If you're traveling without children and just looking for a quiet, relaxing hotel, look elsewhere.
by A verified traveler
Posted Aug 4, 2014
Cons: staff training on costumer service
The receptionist was unfriendly and does not smile at all.
for Everyoneby A verified traveler from Granite Falls, MN
Great Breakfast - Wonderful StaffPosted Aug 4, 2014
Very clean room, excellent breakfast, hot waffles, eggs, biscuits and gravy, etc. pet friendly for us which is a huge benefit and staff was incredibly considerate. We didn't get to use the Waterpark bcuz of our timing but on our way back home we plan to stay again just so the kids can use the Waterpark.
for Familiesby A verified traveler
Good family hotelPosted Jul 27, 2014
Pros: Clean, modern hotel with a good breakfast. AC could not keep up. Room was not as cooled as desired. Parking was a bit crowded during the day.
Location: Good access to highway and restaurants. Indoor water park on site.
Surprised to find the hotel attached to an indoor water park. My wife must not have read the hotel details when she booked. Good location.
by A verified traveler from DC
july 4th stayPosted Jul 8, 2014
Pros: breakfast option.
Cons: entire cleaning process.
Location: MT Rushmore et al.
At first glance, your hotel looks Great. not there 20 minutes and discovered how gross and dirty it was. our sheets had obvious stains on them as I was going to take a nap after long day of travel. had to call for new sheets. Guy sent up who was nice enough but it took forever to change sheets. ok not too crazy but then after nap found the bathroom doors and walls so grungy with filth that could obviously wipe off if anyone bothered. but your staff obviously does not. outside out hotel door there was a smushed green candy the whole 4 day visit which means no hall cleaning occurred at the time either. next day we opted for bed change.... found a new differently stained sheet. called down again and to replace Again. We changed ourselves this time as it was late. I feel I should have received a discount now but was not offered any comp.
for Familiesby A verified traveler
Noises neighborsPosted Jul 4, 2014 on Hotels.com
Had to call front desk due to noises neighbors. Otherwise stay was great
for Familiesby A verified traveler from Mound City, SD
Kid Friendly HotelPosted Jul 2, 2014
Pros: Restaurant catered to water park clientelle.
Location: Location made an easy commute to Ranch Amusement park, Reptile World, Bear Country USA and Mount Rushmore.
This hotel was geared toward a fun, kid friendly atmosphere. Water park was awesome for kids of all ages.