Exterior

Reviews of Sleep Inn And Suites Rapid City

2.5 out of 5
Sleep Inn And Suites Rapid City
4031 Cheyenne Blvd, Rapid City, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1020 reviews" "
Rating 8 - Good. 285 out of 1020 reviews" "
Rating 6 - Okay. 114 out of 1020 reviews" "
Rating 4 - Poor. 47 out of 1020 reviews" "
Rating 2 - Terrible. 39 out of 1020 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ma. Rowelyn

s
Stayed 1 night in Mar 2024
Response from Olivia on Mar 28, 2024
Thank you for your feedback

2/10 Terrible

Shylee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our bedding had blood on it.
Stayed 1 night in Mar 2024
Response from Olivia on Mar 28, 2024
I do apologize for the issue with your stay.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quick check in
Stayed 1 night in Mar 2024
Response from Olivia on Mar 28, 2024
Thank you David for staying at our hotel. We are happy that you enjoy your stay.

10/10 Excellent

Amie

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We picked this hotel based on recommendations and reviews on cleanliness…but ours definitely had some issues! If we hadn’t had such a short stay, I would have requested a different room. But for the price, it was a nice enough place to lay our heads.
Stayed 1 night in Mar 2024
Response from Olivia on Mar 28, 2024
Thank you Amie for your feedback.

10/10 Excellent

Carin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, friendly staff, clean room. Close to water park. Great price.
Stayed 2 nights in Mar 2024
Response from Olivia on Mar 26, 2024
Thank you for your feedback. We are happy that you enjoyed your stay at our hotel. We look forward to seeing you again in the near future.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Olivia on Mar 26, 2024
Thank you for staying at our hotel. We are glad you enjoyed your stay at our hotel.

6/10 Okay

Brianna

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The lamps in our room at the bedside didn’t work, there was trash behind the chair and on the window ledge. The water pressure in the shower wasn’t great. We had the DND sign on the door, and still had housekeeping knock on the door regardless only one time. Otherwise everything else was great. The staff were really friendly.
Stayed 2 nights in Mar 2024
Response from Olivia on Mar 25, 2024
Thank you Brianna for your feedback. I apologize for the issue during your stay. I shared your comment to my housekeeping staff.

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice! Definitely will be booking here again!
Stayed 1 night in Mar 2024
Response from Olivia on Mar 25, 2024
Thank you Yolanda for your feedback. I am glad you enjoyed your stay.

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price.
Stayed 2 nights in Mar 2024
Response from Olivia on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there from 3am till 8am. But, everything was great for us. Breakfast was fantastic!
Stayed 1 night in Mar 2024
Response from Olivia on Mar 20, 2024
Thank you Tammy for your feedback. We are glad that our hotel meets your expectations. We hope to see you again in the near future.

10/10 Excellent

Mataya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. The room was clean except for a few spots on the carpet. The facility were amazing, hot tub was nice. The also had amazing breakfast. If I’m ever back in rapid city would stay their again.
Stayed 4 nights in Mar 2024
Response from Olivia on Mar 14, 2024
Thank you Mataya for your feedback. I am glad that you enjoy your stay at our hotel.

4/10 Poor

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Olivia on Mar 13, 2024
Thank you for your feedback

10/10 Excellent

shawna

Stayed 1 night in Mar 2024
Response from Olivia on Mar 28, 2024
Thank you Shawna for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Olivia on Mar 5, 2024
Thank you David for your feedback.

10/10 Excellent

Roberta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived how all thw staff was friendly and qe came back to clean room and new towels for the next morning.
Stayed 2 nights in Mar 2024
Response from Olivia on Mar 4, 2024
Thank you Roberta for your feedback. We are glad you enjoy your stay at our hotel.

8/10 Good

Jerrica, Gillette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check, good parking, close to shopping and food, comfortable beds
Stayed 1 night in Mar 2024
Response from Olivia on Mar 4, 2024
Thank you Jerrica for your feedback.

8/10 Good

William R

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback.

10/10 Excellent

David

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Mar 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback

10/10 Excellent

John a

Traveled with partner
Had a good time
Stayed 2 nights in Feb 2024
Response from Olivia Kuehner on Mar 2, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Lynette, Rushville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room and nice hot breakfast.
Stayed 1 night in Feb 2024
Response from Olivia on Mar 2, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Kari, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Quick and tasty breakfast. Very nice room. Friendly staff.
Stayed 1 night in Feb 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback

8/10 Good

Cassandra

Stayed 2 nights in Feb 2024
Response from Olivia on Mar 21, 2024
Thank you for your feedback

10/10 Excellent

Seaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, cleaned very good
Stayed 1 night in Feb 2024
Response from Olivia on Mar 2, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Olivia on Mar 21, 2024
Thank you Steven for your feedback. We are glad you enjoyed your stay at our hotel.

8/10 Good

Tracy J.

Stayed 1 night in Feb 2024
Response from Olivia on Mar 21, 2024
Thank you Tracy for your feedback.

8/10 Good

Justice

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Olivia on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in service was quick and helpful. Ashley and Veronica were pleasant and had helpful suggestions for area dining.
Stayed 1 night in Feb 2024
Response from Olivia on Mar 2, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Kenzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good part of town, quiet and clean rooms!
Stayed 2 nights in Feb 2024
Response from Olivia on Mar 2, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

6/10 Okay

Kenzie

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The room we got this week isn’t as clean and nice as when we stayed a couple weeks back, and the front desk when I checked in seemed very lost, and quit my checkin process to talk with someone on the phone instead of just having them hold a minute, I was late for work.
Stayed 2 nights in Feb 2024
Response from Olivia on Feb 7, 2024
Thank you for your feedback. I apologize for the issue you encounter during your stay. I shared your comment to staff to correct issues. It is our goal to meet and exceed guest expectations.

10/10 Excellent

mark

Stayed 1 night in Feb 2024
Response from Olivia on Mar 21, 2024
Thank you Mark for your feedback

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all from this hotel personal the dining room its clean
Stayed 1 night in Feb 2024
Response from Olivia on Feb 7, 2024
Thank you for your feedback. I am glad our property meets your expectations.

8/10 Good

Casey

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good for the price, but my room could have been cleaner
Stayed 1 night in Jan 2024
Response from Olivia on Feb 7, 2024
Thank you for your feedback.

4/10 Poor

Alexia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice but our room had an awful smell and the toilet was broken. Breakfast was fine, about what you would expect to see at any continental breakfast.
Stayed 1 night in Feb 2024
Response from Olivia on Feb 7, 2024
I apologize for the issue you encounter during your stay. I shared your feedback with staff to correct the issues.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Olivia on Feb 7, 2024
Thank you for your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and updates rooms.
Stayed 1 night in Feb 2024
Response from Olivia on Feb 7, 2024
Thank you for your feedback. I am glad our property meets your expectations.

10/10 Excellent

Kelly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable
Stayed 1 night in Feb 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback

10/10 Excellent

Samir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome
Stayed 3 nights in Dec 2023
Response from Olivia on Jan 31, 2024
Thank you for your feedback. I am glad that our property meets your expectations. We look forward to seeing you again in the near future.

8/10 Good

Sylvia, Cheyenne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made the mistake of leaving a ring on the bathroom counter and when I returned that evening it was gone. I called the hotel and the manager didn't even bother to call me back.
Stayed 4 nights in Jan 2024
Response from Olivia on Jan 31, 2024
Thank you for your feedback. I do apologize for the issue you have encountered during your stay. I am currently checking into the issue and will update you as soon as I finished my investigation.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
This facility is clean and I very much enjoyed my stay. It was very peaceful and quiet.
Stayed 3 nights in Jan 2024
Response from Olivia on Jan 31, 2024
Thank you for your feedback. I am glad you enjoyed your stay. We hope to see you again in the near future.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are terrific. Anything you need they are eager to assist. The hotel is basic and the breakfast options limited but it is very convenient to downtown, surrounding areas and shops. Highly recommend.
Stayed 17 nights in Jan 2024
Response from Olivia on Jan 31, 2024
Thank you for your feedback.

8/10 Good

Swift

Close to the Air Force Base
Stayed 7 nights in Jan 2024
Response from Olivia on Jan 31, 2024
Thank you for your feedback.

8/10 Good

Pamela, Spearfish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Olivia on Jan 31, 2024
Thank you for taking the time to complete our survey. We appreciate your feedback.

10/10 Excellent

David

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best free breakfast in Rapid City!!
Stayed 1 night in Jan 2024
Response from Nicholas - AGM on Jan 31, 2024
Thank you for your feedback! Glad you had a great stay. We hope to see you again soon!

6/10 Okay

Taylor

Traveled with family
Liked: Cleanliness, staff & service
The property was fine. They seemed to be having troubles with their Point of Sale, which made check-in and check-out a little more complicated. Also the rooms were pretty hot all night even after turning the heat way down. The people above us were also running around all night. We never called to complain, but you can hear above you really easily in your rooms. Overall, it was a good experience. Breakfast was fine, the rooms were clean and fine, and the staff was kind. I'd honestly stay here again since it was so affordable.
Stayed 1 night in Jan 2024
Response from Nicholas - AGM on Jan 31, 2024
Thank you for your feedback! I am glad we were able to provide a good experience overall even with the inconvenience during check-in, and we look forward to seeing you again soon!

8/10 Good

Terry

Stayed 2 nights in Dec 2023
Response from Nicholas - AGM on Jan 31, 2024
Thank you for your feedback!

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Jan 2024
Response from Nicholas - AGM on Jan 31, 2024
Thank you for your feedback! Glad you enjoyed the breakfast and had a wonderful stay!

10/10 Excellent

Kenzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, with comfy bedding, awesome breakfast and best shower I’ve ever been in my life! Top-notch hotel and absolutely awesome price!
Stayed 2 nights in Jan 2024
Response from Nicholas - AGM on Jan 31, 2024
Thank you for your feedback! Glad you enjoyed the breakfast and shower. Can't wait for you to stay with us again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on 3 separate occasions during December. I was pleased with all of my visits, except the last weekend of Dec 29-30, only because I wasn't checked in correctly & other guests were checked into my room. That meant unwanted guests at 4am.
Stayed 1 night in Jan 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Olivia on Mar 3, 2024
Thank you for your feedback

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Olivia on Mar 3, 2024
Thank you for your feedback