Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuwait

Nice but...

Posted Apr 28, 2015
Pros: Staff treatment.
Cons: Fixing stuff not working in the room. More restaurants.
Location: Location is ok.
Side lamps were out, AC in one part of the villa was not working, slow response in rides and few restaurants.
Comment from Hotel Management
May 6, 2015 by Axel J, Hotel Management
Dear Mohannad, Thank you for staying with us and sharing your feedback. Rest assured that your comments were shared to the team to rectify the issues not recur. We look forward to welcome you again in the future. Best regards, Axel Jarosch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2015
Overall it was an experience to remember. very pleased with the room setup, amazing surrounding desert, good set of onsite activities and excellent staff. However, I am not overly happy with the quality of food served in the all day dinning restaurant and in-villa dinning.
Comment from Hotel Management
Apr 13, 2015 by Axel J, Hotel Management
Dear Traveler, Our hotel is an ideal getaway for those searching for serenity and it is a joy to read that you had a memorable stay with us. We apologize if you found our cuisines noninviting. It is our delight to share that our Culinary team reviews our menus in a timely manner to cater to our cosmopolitan guests. Rest assured that your comments were being shared to them for their reference. Once again, we thank you for choosing to stay with us and sharing your feedback. We do hope to welcome you again in the future. Best Regards, Axel Jarosch General Manager
3 out of 5
Recommended
for Getaway With Friends
by Riefrom 大阪

お湯が出ない部屋があるので注意が必要です。

Posted Jan 22, 2015 
お湯が少しの時間しかでませんでした、最初に洗面所でお湯が出ないことを告げるとスタッフが来て出るようになり友達が先にお風呂に入り次に入ろうとするとまったくお湯がでなく、又スタッフを呼びました。スタッフ曰くボイラーのお湯が空になってるので1時間したら溜まるので1時間後にお湯が出るとのことでしたが疲れてて1時間も待てないので翌朝に入ろうとしましたが朝になってもお湯は出なく歯磨きも水でしました。翌朝には予約をしてたラクダにも乗りましたが結局お風呂に入れずシャンプーも出来ないままドバイに戻り凄く不愉快な思いをしました。低料金のホテルなら砂漠だししかたないと諦められますが、一人が短時間お風呂に入っただけでお湯が枯れるとは、ここに宿泊するのを楽しみにしてたのでとてもがっかりしました。レストランでの食事時にアルコールが出せないのも当日言われました。がっかりすることが多いホテルでした。
Comment from Hotel Management
Apr 18, 2015 by Axel Jarosch, Hotel Management
Rie様 この度は、お部屋でお湯が十分に出なかったこと等によりご滞在中ご不便、ご迷惑をおかけし、誠に申し訳ございませんでした。ご指摘の内容を踏まえ、ご滞在いただいたヴィラは現在点検、および問題の修繕に取り組んでおります。本件について詳細をご希望の際はaxel.jarosch@banyantree.comまで直接ご連絡をいただけると幸いです。 改めまして、この度は当リゾートにご宿泊いただき心より御礼申し上げると共に、ご不快な思いをさせてしまったことに対し、深くお詫び申し上げます。次回は是非楽しんでいただけるよう、快適な環境をご用意し、Rie様のまたのお越しをお待ちしております。 総支配人 Axel Jarosch
3 out of 5
Recommended
for Couples
by Henriquefrom São Paulo

Banyan Tree Al Wadi

Posted Jan 17, 2015 
A experiência de se hospedar no deserto é fantastica, pena que para um hotel com apenas 5 anos, ele esteja tão largado. O caro chefe do hotel, que são as tented villas, são repletos de cobertas que nao são lavadas. Pessoas alergicas devem fugir deste hotel. A manutencao das villas deixoa a desejar. Varias tomadas não funcionam, faltam azulejos na piscina, e o ar condicionado faz mais barulho que um fusca velho. O servico do hotel é espartano, não condizente com a cadeia Banyan Tree. Pedimos um cobertor pois estava bem frio de madrugada e nada. Pelo preço da diaria, o hotel deixa muito a desejar.
4 out of 5
Recommended
for Families
by Youseffrom Usa

One of the best family vacaction

Posted Jan 15, 2015 
2 nights with family
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2014 
5 out of 5
Recommended
for Couples
by Filippafrom Sydney, Australia

Magnificent!

Posted Dec 29, 2014 
Was the perfect getaway for two for Christmas, the service was exceptional, resort very luxurious, the extra meet and greet drinks and gifts were unexpected, and the resort was so peaceful that you didn't know there were other guests around. Will be back.
Comment from Hotel Management
Mar 28, 2015 by Axel Jarosch, Hotel Management
Dear Filippa, It is gratifying to know that you had a perfect Christmas holiday with us. It is indeed a unique experience staying in our desert resort, enjoying luxury private pool villa surrounded by natural wildlife and relished our sumptuous cuisines. Thank you for choosing to stay at Banyan Tree Al Wadi and sharing your experiences with us. We will be happy to welcome you back for another kind of desert experience. Best Regards, Axel Jarosch General Manager
4 out of 5
Recommended
for Families
by Giuliafrom Abu Dhabi

Family trip

Posted Dec 23, 2014 
Beautiful location with unique and distinctly different backdrop to Qasr. Limited food options especially at lunch when the Thai restaurant is closed. Thai restaurant however delivers highly esp if you are looking for a fine dinning experience with a small but well stocked cellar. Some surprisingly well informed entries on the beverage lists. Generally well set up for kids but no changing rooms in any public areas which can be annoying if you're going with small infants. Nice spa but rainforest is a bit gimmicky.
Comment from Hotel Management
Mar 28, 2015 by Axel Jarosch, Hotel Management
Dear Giulia, We are happy that you and your whole family had a great time with us. Our hotel is situated in the midst of the desert where you can relax peacefully while staying in your luxury private pool villa surrounded by natural wildlife. We would like to apologize for any service mishaps you encountered while staying with us. Rest assured that your comments were shared to our team to address your concerns. Once again, thank you for staying with us. We look forward to welcoming you and your whole family back again when you travel back to Ras Al Khaimah. Best Regards, Axel Jarosch General Manager
5 out of 5
Recommended
for Families
by A verified traveler

사막리조트

Posted Dec 18, 2014 
12월부터 2월이 두바이는 피크라고 하는데 리조트가 넓어서 레스토랑에 가나 어딜가도 한가하게 즐길 수 있었어요. 마사지만 좀 미리 예약해야했고 다른 것들은 예약 급하게 가서 잡았는데도 다 되더라구요. 제일 작은 룸에 머물렀는데, 아이랑 저희 부부 객실도 넓었고 만족스러웠습니다
4 out of 5
Recommended
for Couples
by A verified traveler

جميل جدا

Posted Dec 6, 2014 
الفندق رائع -الموظفين لايعرفون طريقة التعامل مع الزبائن تم احتساب 15 درهم لأَنِّي احضرت طعام من الخارج + 15 لأَنِّي طلبت من خدمة الغرف بندول (مسكّن ) والذي يفترض انه مجاني حتى في الفنادق الرخيصة