Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Hong Kong

Unacceptable noisy in the lobby

Posted Mar 6, 2015
Pros: Only the location is good because MRT and Fortune Central Center is right across.
Cons: Tried to improve the sound proof in the lobby or reduce some market segments
Stayed there from 17 to 22 Feb 2015. Found the hotel overall is degrading, some area is damaged. The bathroom I stayed was not well cleaned. The most unacceptable occurrence was the hotel lobby was noisy. It was probably the echo created by the walls and ceiling or the checked-in tour groups were too noisy. Some guests were arguing loudly and no body from the hotel tried to quiet them down. I have used this hotel more than 4 times in the past 1.5 years. I only see the over-all is degrading. Hope the hotel pay attention on their operation and guests relationships.
Comment from Hotel Management
Mar 13, 2015 by Stanley Chan, Hotel Management
Dear Michael T Y: Thank you for taking the time to tell us about your experience at the Grand Mercure Fortune Bangkok. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanley Chan General Manager Grand Mercure Bangkok Fortune
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

春節でした

Posted Feb 25, 2015
春節観光客によりBangkokは混雑していましたので、チェックイン時もスタッフからウエルカムドリンクとクッキーをいただきながらのんびり座って待ちました。 部屋は新しくはないが清潔感はありました。 空港線、地下鉄駅からも近いので、便利です
Comment from Hotel Management
Mar 27, 2015 by Stanley Chan, Hotel Management
Dear Guest: We very much appreciate your comments regarding your stay at the Grand Mercure Fortune Bangkok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanley Chan General Manager Grand Mercure Bangkok Fortune
4 out of 5
Recommended
for Personal Event
by Darren

Posted Dec 10, 2014 on Hotels.com
Comment from Hotel Management
Feb 14, 2015 by Stanley, Hotel Management
Dear Darren, Thank you for sparing your time to leave us positive score. I hope you had wonderful time inThailand, it is our hope to see you again in near future. Have a great day, thank you. Kind Regards, Stanley Chan, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 台湾

居住性

Posted Dec 7, 2014
Pros: Japanese stuff was available & a subway station was very near.
it was not good that a roud music from next building was heard in the room.
Comment from Hotel Management
Dec 8, 2014 by Stanley, Hotel Management
Dear Guest, Thank you for sparing your time to leave us a comment, I am pleased to see positive score on your survey. However I am sorry to read that you stay was bothered by loud music from next building. I believe it would have been the beer garden festival that will only be here for temporarily. Meantime we will try to speak to the next building management team to avoid any incidents like this. We again thank you for sharing your concern, it is our hope to see you again in near future. Thank you. Kind Regards, Stanley Chan, General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom Dubai, UAE

Loved it..wish we had a longer stay

Posted Nov 20, 2014
Pros: Location and staff
Location: Metro, mall, shopping centre all inside the Fortune Town...its just perfect
Hotel is great... perfect location... hotel is next to Fortune Town and there is a way to the shopping mall and metro from inside the hotel building. Most essential stuff like a supermarket and pharmacy are in the building and for anything else you go to Central plaza mall which is on the other side of the road but you can use the same metro tunnel from inside the hotel to go there too. Rooms are nice and comfortable infact we got an upgrade for free which was lovely and staff is really nice and helpful. Everything was great!!!
Comment from Hotel Management
Nov 22, 2014 by Stanley, Hotel Management
Dear Zohaib, I am glad you enjoyed our perfect location, nice and comfortable room, complimentary upgrade and lovely staff. Wish we had you here longer as well! I will share your kind comment with our team, and we hope to have you again in near future. Thank you. Kind Regards, Stanley Chan, General Manager
5 out of 5
Recommended
for Personal Event
by XIAOFANGfrom 大连

很好,会再住

Posted Nov 14, 2014 on Hotels.com
很好,会再住
Comment from Hotel Management
Jan 17, 2015 by Stanley, Hotel Management
尊敬的 XIAOFANG, 感谢惠赐有关下榻 Grand Mercure Fortune Bangkok 的宝贵意见。听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Stanley Chan , General Manger
5 out of 5
Recommended
for Families
by Asiffrom uk

Excellent

Posted Nov 1, 2014 on Hotels.com
What can i say!! A perfect stay. All aspects of this hotel were excellent., Stayed for 3 night at the hotel. The hotel room was very spacious and the bathroom was very clean and in excellent conditions. Great choice for Breakfast. Staff very helpful. Overall an excellent hotel... The gen atmosphere and ambiance is very good. Large rooms with pleasing staff. Good food and excellent choice of menu.... Overall excellent.
Comment from Hotel Management
Jan 3, 2015 by Stanley, Hotel Management
Dear Asif, Thrilled to read your great compliment on our spacious and clean rooms, great breakfast and helpful staff. Glad to read that you enjoyed your 3 nights at Grand Mercure Bangkok Fortune. I will share your comment with our team and thank them for excellent hospitality on behalf of you. It was our pleasure having you here, and we look forward to welcoming you again in near future. Have a great day! Kind Regards, Stanley Chan - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to metro.

Posted Oct 30, 2014
Pros: Cleanliness and excellent staff with polite service
Cons: Little
Location: Next door IT mall, supermarket and metro
Excellent service at check in and check out. Would love to go back anytime.
Comment from Hotel Management
Nov 3, 2014 by Stanley, Hotel Management
Dear Guest, Thank you for taking your time to leave a compliment, I am very pleased to hear that you enjoyed our excellent service at check in/out. I will share you comment with our team. It was our pleasure having you at our hotel, we look forward to welcoming you in near future. Thank you. Kind Regards, Stanley Chan - General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hong kong

Convenient, near mrt station

Posted Oct 21, 2014
Pros: Near mrt station
Cons: Less price
Location: Mrt station and have big shopping mall
Normal hotel, comfort, can arrange late check out, one minute to MRT station, one shopping mall Central Plaza near
Comment from Hotel Management
Oct 25, 2014 by Stanley, Hotel Management
Dear Guest, I am pleased to read that you enjoyed our comfort, late check out and great location with shopping malls & MRT station in the door step. I hope you had great time in Bangkok, Thailand. We thank you again for sharing your experience, and it is our hope to welcome you again in near future. Kind Regards, Stanley Chan - General Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2014 on Hotels.com