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Property was just lovely. Room was excellent. Very comfortable. Great shower. Excellent breakfast buffet included.
Restaurant for dinner was delicious.
Ten minutes from Cruise Terminal. Able to schedule a shuttle for 15euros/pp.
excellent service!
Would highly recommend !
Arnold
Stayed 1 night in Oct 2023
10/10 Excellent
Duane
Oct 21, 2023
Duane
Stayed 1 night in Oct 2023
6/10 Okay
ibrahim
Oct 19, 2023
ibrahim
Stayed 1 night in Oct 2023
4/10 Poor
Lisa
Traveled with family
Oct 17, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was difficult to get to and there are very few taxis in Ravenna. The front desk staff was not helpful in getting us a taxi to the hotel or to our cruise ship. Overall it was a very frustrating and unpleasant stay. And the "free wifi" did not work AT ALL. No one seemed to care when I brought this to their attention.
Our stay was great! The staff were helpful.
We arrived in the train station late at night and no taxi available to go to the hotel. We called the hotel if they can help us. Antonio (hope we got the correct name :) )
sent their company driver and picked us up in the train station.
The hotel was clean, and the food was great!
Joyce
Stayed 1 night in Sep 2023
8/10 Good
alejandro
Traveled with group, Traveled with partner
Aug 17, 2023
Liked: Cleanliness, staff & service, amenities
The property is not close to the city center, 10 mins in car if you can find one.
alejandro
Stayed 1 night in Aug 2023
8/10 Good
annie
Aug 13, 2023
annie
Stayed 1 night in Aug 2023
6/10 Okay
Verified traveler
Traveled with family
Aug 12, 2023
Isolated
This hotel is in the middle of nowhere. No taxis or buses from the train station to this hotel after 6 PM that we could find. In Google maps it looks close to the pier but it was a $50 taxi ride to the harbor.
My experience during my stay were phenomenal. Friendly staff, accommodation was great. The only downside is that, it is a little bit far from the train station. Which i walked for 40 minutes, didnt find a single taxi around Ravenna.
Very nice, upscale hotel. Large, modern room. Extremely clean. Friendly staff. Excellent restaurant for a quiet dinner and great breakfast buffet. Highly recommended.
We used the Grand Hotel Mattei for a 2 nights stay before our NCL Cruise. It was far from the Bologna airport but only 30 mins from the cruise port. Staff is friendly. Rooms are clean. Breakfast is wonderful. It is about 10 min drive by car from the Ravenna city center so not easy to just walk out to explore. Nothing really in the immediate area. However the staff is very helpful in calling you a cab.
Our initial greeting by staff was cold. We were refused to sit in the Buffet area to have coffee while we waited until 2 PM to get in to our room and when trying to line up and do our registration guests were yelled at by the check-in staff. After the initial check-in the staff was somewhat better. The room was roomy, clean, and the bed was comfortable.
Easy check in and beautiful hotel. Very accommodating staff with only one exception. The bar star guy was very rude when approached about getting only a glass of ice. It was late and we did not want a drink. He acted like he was wasting his time on us. Otherwise, I would recommend this lovely hotel and they offer a shuttle to cruise port for a reasonable fee. We will certainly use this hotel again.
Eddie
Stayed 1 night in Jul 2023
8/10 Good
Deborah
Jun 29, 2023
Deborah
Stayed 1 night in Jun 2023
6/10 Okay
Cheryl
Traveled with family
Jun 22, 2023
Disliked: Property conditions & facilities
The hotel was okay. Rooms are decent however it said they had laundry available onsite for guests and that was one of the reasons we choose this hotel. THEY DONT. It looks awful from the outside and okay on inside. Roof in lobby had water damage stains in several areas. Not a four star hotel maybe three. I almost contemplated changing hotels but rooms were decent and it is one night. Staff were friendly and helpful. They were four stars.
Promote location was kind of remote. But Taxis were easily accessible. Staff was friendly and efficient and the cleanliness of the property was inpressive
The property was outdated and showed signs of wear. No TV in the first room of our suite. Service was good, but they seemed short of staff for the bar and restaurant.
The property and our junior suite was beautiful. The staff accommodated our off-schedule dining needs.
Unfortunately, the property is far away from the center/attractions of Ravenna. The hotel concierge got us a taxi to the center of town BUT it was difficult finding one to return to the hotel.
When we checked in the staff were very unfriendly and abrupt.
One of our rooms stank of stale smoke and the air conditioning was terrible the other room was fine. In the evening the staff swapped and the reception staff were fantastic, very friendly.
Andrew
Stayed 1 night in Jul 2022
6/10 Okay
Patricia M
Traveled with group
Jun 7, 2022
Too far away
Hotel was neither good nor bad, the problem that I had with it was that it was really from the city center.
Patricia M
Stayed 1 night in May 2022
10/10 Excellent
Tom
May 22, 2022
Tom
Stayed 1 night in May 2022
10/10 Excellent
SAMUEL
Apr 24, 2022
SAMUEL
Stayed 2 nights in Apr 2022
6/10 Okay
Reidar
Business traveler
Nov 30, 2021
Liked: Staff & service
Disliked: Property conditions & facilities
White socks became black on the soles from walking around inside the room.