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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
2366 E Cedar St, Rawlins, WY

Reviews

8.2

Very Good

Rating 10 - Excellent. 204 out of 425 reviews" "
Rating 8 - Good. 127 out of 425 reviews" "
Rating 6 - Okay. 47 out of 425 reviews" "
Rating 4 - Poor. 24 out of 425 reviews" "
Rating 2 - Terrible. 23 out of 425 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy, clean, and comfortable. The beds were comfy, there were nice amenities, and it was quiet. Great stop along the highway.
Response from GM on Apr 9, 2024
Thank you for the review, Darian. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Thank you for the review, Cory. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely clean, the bed was very comfortable. The staff was outstanding.
Stayed 1 night in Mar 2024
Response from Saloni Patel on Apr 1, 2024
Thank you for the review Shauna. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Peggy, Kuna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access from Interstate.
Stayed 1 night in Mar 2024
Response from Saloni Patel on Apr 1, 2024
Thank you for the review Peggy. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Road was closed & had to get a hotel. It was a really nice place to stay.
Stayed 1 night in Feb 2024
Response from Saloni Patel on Feb 12, 2024
Thank you for the review Pamela. We are glad to know that you enjoyed your stay with us. We hope to see you next time under better circumstances.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pet friendly hotel.
Clean, comfortable, pet friendly hotel. Great for a stop over night while traveling. First floor room for easy access outside for our dog, it was a fairly quiet as well. Will stay here again if needed. Breakfast was ok, egg and cheese omelet was good, hot pancake got hard before I could eat it.
Stayed 1 night in Dec 2023
Response from Willie on Jan 1, 2024
Kristin,Thank you for taking the time to share your feedback with us. I will take a look at what's going with the pancakes. I'm happy to hear all other things went well with your stay. We do hope to see you again, we appreciate your time and business.

4/10 Poor

Michelle

Traveled with family
Disliked: Staff & service, amenities
I reserved due to continental breakfast and breakfast staff never showed up so breakfast was not served.
Stayed 1 night in Dec 2023
Response from Willie on Dec 26, 2023
Michelle,I am so sorry you had to experience this situation of staff not showing up for a scheduled shift. I have taken care of the situation. We truly appreciate your feedback and business.

10/10 Excellent

Carter

Stayed 1 night in Dec 2023
Response from Willie on Dec 21, 2023
Thank you for the hotel review. The high score you gave will help us continue to provide a hotel you enjoy. We hope to see you again soon.

10/10 Excellent

Tom

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet and the front desk was cheerful and helpful.
Stayed 1 night in Dec 2023
Response from Willie on Dec 8, 2023
Thank you for the review, I am to see we were able to provide a great experience for you, we hope you come again. Thank you!

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Willie on Dec 8, 2023
Thank you for the review, this will be shared with staff. We hope to see you again soon.

10/10 Excellent

mark, GRAFTON

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Nov 2023
Response from Willie on Nov 22, 2023
Thank you Mark for sharing your review of the Rawlins Comfort Inn and Suites. I appreciate your time.

6/10 Okay

Terry

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Willie on Nov 9, 2023
Terry, Thank you for your review.

2/10 Terrible

Dean

Stayed 1 night in Nov 2023
Response from Willie on Nov 6, 2023
Thank you for taking the time to send over a review. I would like to know about your stay so that we may improve the situation. Please contact the hotel and ask for the GM Willie. Have a great day. please accept my apologies.

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Willie - General Mananger on Nov 2, 2023
Thank you for taking the time to send over a review regarding your stay at the Comfort Inn and Suites Rawlins Wyoming. I will be sharing this score with our and as always look for ways to improve. Thanks again, we hope to see you again soon.

8/10 Good

Alan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Willie on Oct 28, 2023
Thank you.

10/10 Excellent

TyRel

Stayed 1 night in Oct 2023
Response from Willie on Nov 22, 2023
TyRel,Thank you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Willie on Oct 23, 2023
Thank you!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was very helpful. Clean rooms.
Stayed 1 night in Oct 2023
Response from Willie on Oct 17, 2023
Thank you. We hope to have you again soon.

10/10 Excellent

Phyllis

Stayed 1 night in Oct 2023
Response from Willie on Oct 28, 2023
Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Willie on Oct 1, 2023
Thank you. We appreciate your business and hope to see you again soon.

10/10 Excellent

Tempe A.

Stayed 1 night in Sep 2023
Response from Willie on Sep 28, 2023
Thank you for the responding to the guest satisfaction review. We appreciate the 10 out of 10. We look forward to having you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Willie on Sep 26, 2023
Thank you.

2/10 Terrible

Michael, Seattle

Stayed 1 night in Sep 2023
Response from Willie on Sep 22, 2023
Thank you for your review. Not sure what we can do to better meet your expectations, we will review our key points for our guest and look for improvements.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Room was great, Had a suite, it was very large. House keeping did com by daily which you don’t find much any more. Only thing negative was the elevator did not work to the third floor.
Stayed 4 nights in Sep 2023
Response from Willie on Sep 21, 2023
Thank you for taking the time to submit a review regarding your stay. We are happy to report the elevator has been fully repaired, I do apologize for the inconvenience.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable as promised!!
Stayed 1 night in Sep 2023
Response from Willie on Sep 18, 2023
Thank you for your stay.

10/10 Excellent

Esther

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Great breakfast. Nice rooms and working AC!
Stayed 1 night in Sep 2023
Response from Willie on Sep 18, 2023
Thank you!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff were efficient and friendly
Stayed 1 night in Sep 2023
Response from Willie on Sep 18, 2023
Great to hear, Thank you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from interstate friendly and effective staff very clean nice breakfast small but nice workout area and pool
Stayed 1 night in Sep 2023
Response from Willie on Sep 8, 2023
Thank you

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Willie on Sep 4, 2023
Thank you. We appreciate your stay.

10/10 Excellent

Walter

Stayed 1 night in Aug 2023
Response from Willie on Sep 20, 2023
Thank you.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Aug 2023
Response from Willie on Aug 28, 2023
Thank you and thank you for your stay. We appreciate you.

8/10 Good

Nole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Willie on Sep 8, 2023
thank you.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Willie on Aug 16, 2023
Thank for taking the time to send us a review.

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from Willie on Aug 16, 2023
Thank you, we appreciate your business and staying with us.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds pillows and sheets Fresh baked cookies Lemon water Nice breakfast with friendly and inviting Maria kitchen lady Quiet and clean
Stayed 1 night in Aug 2023
Response from Willie on Aug 14, 2023
Thank you for the kind words, I will share this with staff. Please come again.

10/10 Excellent

Amy, Roy

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places to eat within walking distance!! Comfy bed and pillows!! Nice location!
Stayed 1 night in Aug 2023
Response from Willie on Aug 11, 2023
Thank you.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Willie on Aug 11, 2023
Thank you!

10/10 Excellent

Darren, Dulles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, nice place!
Stayed 1 night in Aug 2023
Response from Willie on Aug 8, 2023
Thank you for taking the time to send over a review. We appreciate your business. Travel safe.

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Willie on Aug 7, 2023
Thank you!

10/10 Excellent

Joanna'

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Willie on Aug 11, 2023
Thank you!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Willie on Aug 7, 2023
Thank you for your completing this.

8/10 Good

Joanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the last booking for the night and we were so happy. The staff, service, and safety were wonderful. The only flaw was the accessibility shower was set up in a way that the water faced toward the shower curtain and the floor didn’t seem to be graded properly to keep the main floor from flooding. Had to use most of the towels to clean up the water on the main bathroom floor. While handheld showers are nice, the entire plan needs to work.
Stayed 1 night in Jul 2023
Response from Willie J on Aug 7, 2023
Thank you for taking the to comment. Yes, that floor bad design.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stop!
Let's face it, nobody wants to stop in Rawlins... This place is really great. Very clean, a little outdated but that's okay. The staff was amazingly helpful!
Stayed 1 night in Jul 2023
Response from Willie on Jul 31, 2023
Thank you very much for responding. We do hope to see you again.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Willie on Jul 31, 2023
Thank you!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Willie on Jul 20, 2023
Thank you for taking the to respond, we value your business and look forward to serving you again in the near future.

10/10 Excellent

Diane, Arvada

Stayed 1 night in Jul 2023
Response from Willie on Aug 7, 2023
Thank you!

10/10 Excellent

Steve

Stayed 1 night in Jul 2023
Response from Willie on Aug 7, 2023
Thank you

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Nothing bad to say. Nice staff and very clean
Stayed 1 night in Jul 2023
Response from Willie on Jul 18, 2023
Thank you for taking the time to complete our survey. We hope to see you again soon.

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Willie on Jul 15, 2023
Thank you

8/10 Good

Jon, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely kept. Good breakfast.
Stayed 1 night in Jun 2023
Response from Willie on Jul 6, 2023
Thank you.