Property amenity

Reviews of Best Western Plus Executive Residency Pottstown

2.5 out of 5
Best Western Plus Executive Residency Pottstown
1600 Industrial Highway, Pottstown, PA

Reviews

6.0
Rating 10 - Excellent. 154 out of 1003 reviews" "
Rating 8 - Good. 203 out of 1003 reviews" "
Rating 6 - Okay. 237 out of 1003 reviews" "
Rating 4 - Poor. 214 out of 1003 reviews" "
Rating 2 - Terrible. 195 out of 1003 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Hallways smelled like cigarette smoke.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Sandra,We're truly sorry to hear about your unpleasant experience regarding the smell of cigarette smoke in our hallways. We take such matters very seriously and have stringent policies in place to ensure compliance. Rest assured, we will investigate this matter promptly to determine any lapses in enforcement and take appropriate measures to address them. Your feedback is invaluable in helping us maintain the high standards we strive for, and we thank you for bringing this to our attention.

2/10 Terrible

Paul

Terrible property. Dirty and understaffed. Found a roach on one of the pillows. Just a horrible hotel which gives Best Western a bad name.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Paul,We're genuinely sorry to hear about your disappointing experience at our hotel. We hold cleanliness to the highest standard, and it's concerning to learn that we fell short of expectations. Our team strives to maintain a pristine environment for all guests, and we're investigating the reported issues to ensure they're promptly addressed. Your feedback is invaluable, and we're committed to making necessary improvements to uphold the quality standards associated with the Best Western brand.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Maggie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soo.

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities
All the furniture is old, beat up and dirty. The tops of the furniture have gobs of old food and dirty laundry. There are stains that look like blood on the boxspring. Very visible upon entering. Can’t belief I paid for this!!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Kimberly,We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out to our management team directly with any concerns to ensure a swift resolution. Thank you for bringing this to our attention.

10/10 Excellent

George S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello George S,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or would like to share more about your experience, please feel free to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

MICHAEL

Shower barely worked. Temperature was erratic and super slow. HVAC only had on or off. Temperature adjustments did not work. Remodeled but shower was old and a bit nasty.
Stayed 3 nights in Feb 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Michael,We apologize for any inconvenience you experienced during your stay. We take great pride in providing a comfortable experience for all our guests. Our maintenance team will be promptly addressing the issues you've mentioned to ensure they're resolved efficiently. We appreciate your feedback and will use it to improve our services further.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Daniel,Thanks for making us your hotel of choice. With that we're more than glad that you had an exceptional experience during your stay with us! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

Rachel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This place was very dirty. There were dead bugs everywhere in our room. The water pressure was terrible and hot water was temperamental. The only positive was it was a good location.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Rachel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we are surprised to hear about the presence of dead bugs in your room. Our housekeeping team conducts thorough inspections, but we will certainly investigate and address this issue promptly. Regarding the water pressure and temperature, we'll examine the systems to ensure they meet our standards. We're glad you found our location favorable, and we value your input as we strive to enhance our guests' overall experience.

4/10 Poor

David, Burlingame

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bullet proof glass at registration desk disconcerting. Saw bugs on registration desk. Very loud / doors and walls do not block light noise from hallway and other rooms. Walls and doors damaged/scratched up, and elevator only working intermittently. Proximity to hospital a plus, and room was clean. But I wouldn’t stay here. Again.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 3, 2024
Hi David,We appreciate your detailed feedback about your recent stay with us. Rest assured that our commitment to guest safety is paramount. Regarding the issues you mentioned, we assure you that we are constantly working on improvements to enhance the overall experience. While we can't promise immediate changes, we value your insights and will address the concerns raised. We're glad you acknowledged the cleanliness of your room and the convenient proximity to the hospital. We hope you reconsider and give us another chance in the future.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and decent hotel for the price.
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Feb 1, 2024
Hi Tamara,We appreciate your feedback and are delighted to hear that you found our hotel clean and reasonably priced. Our commitment to maintaining a high standard of cleanliness is of utmost importance to us, and we are pleased that it was evident during your stay as we strive to provide a comfortable and affordable accommodation option for our guests. Your positive experience serves as encouragement for our dedicated team, and we look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Staff & service
Great front desk gentleman
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Timothy,We appreciate your positive feedback regarding our front desk service. Our team takes great pride in delivering exceptional customer service, and it's rewarding to hear that our efforts have been recognized. We strive to maintain a high standard of hospitality, and it's heartening to know that our front desk gentleman left a lasting positive impression on your stay. Your kind words inspire us to continue providing a welcoming and efficient experience for all our guests.

4/10 Poor

Marissa

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Water didn’t work in two of the rooms properly, it’s rather dirty and wasn’t a nice stay at all.
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Marissa,Thank you for sharing your feedback regarding the water issues in two of our rooms. We apologize for any inconvenience this may have caused. We appreciate your input and will address these concerns with our team. We strive to provide a clean and enjoyable stay for all guests.

4/10 Poor

Marissa

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The heated water didn’t work, it wasn’t worth how much we paid. Very unhappy with our stay
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Marissa,We apologize for the inconvenience you experienced during your stay. We understand the importance of hot water, and we regret that it was not functioning properly. We appreciate your feedback and would like to investigate further to ensure this is addressed. Thank you for bringing this to our attention.

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I specifically asked for a tub/shower combo! When we walked in the room,no tub! Front desk woman blamed Expedia saying they always overbook rooms. I have a bad neck,my fiancee a bad back so we really need that hot tub soaki g for us to sleep,that was very disappointing. So whos fault was this? Expedia or the motel Best Western? Bet i wont get an answer until i call corporate for both. Other issues,only 1 elevator so you had to stand and wait. No channel guide so your constantly trying to find what you want to watch. You stay at a motel to relax but what some people find as not abig deal can be a very big deal ro some people. You pay 100.00 a night so you want what you asked for.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Lisa,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We understand the importance of having specific amenities and we strive to meet our guests' requests. While we cannot comment on third-party booking platforms, we appreciate your feedback and will address the communication with our front desk staff. We value your input and hope to have the opportunity to provide you with a more satisfactory stay in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was very nice, except I don’t know if they are still working on the property but you would hear a big bang or loud noise once in a while.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello James,Thank you for choosing our hotel for your stay. We're glad to hear that you found our rooms to be nice. Please note that our property is undergoing some maintenance, which could explain the occasional noise disturbance. We appreciate your understanding and apologize for any inconvenience caused.

2/10 Terrible

Yusuf

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Yusuf,We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you have, so we can address any issues you encountered during your stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Brian,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Brian,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities
None
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 20, 2023
Hi James,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Laszlo

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 19, 2023
Hi Laszlo,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Chizamir

Disliked: Cleanliness
Soon as I arrived to my room I checked the bed and surely it was stained with blood I had to go to Walmart to buy bed sheets & comforter set I also had to buy towels & rags because they were also stained the coffee pot was dirty and under the bed was very dusty nice people very quiet but will never stay there again
Stayed 7 nights in Dec 2023
Response from Guest Relations Specialist on Dec 19, 2023
Hi Chizamir,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We take cleanliness and guest satisfaction seriously, and it is disappointing to learn about the issues you encountered in your room. Our housekeeping team is dedicated to maintaining high standards, and we will investigate this matter thoroughly to ensure it does not happen again in the future. We appreciate your feedback and will use it as an opportunity to improve our services.

8/10 Good

Keshia

Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Keshia,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a positive experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 12, 2023
Hi Thomas,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lied to me. The man at desk told me over the phone I was all paid up and didn’t owe any thing else. When I arrived I was told I owe a 100$ deposit fee. I wasn’t allowed to check in or get my money back… someone help plz
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Jonathan,We sincerely apologize for any confusion and inconvenience you experienced during your stay. Our team strives to provide accurate information, and we regret any misunderstanding regarding the payment details. However, it's essential to clarify that our policies may include a deposit fee, which is communicated during the booking process. We understand the frustration this situation may have caused and appreciate your feedback as it helps us improve our communication processes. If you have further concerns, please feel free to contact the hotel directly for assistance.

2/10 Terrible

Ronnie

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Bugs at unit will not stay here again
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 6, 2023
Hi Ronnie,We appreciate your feedback and take cleanliness seriously at our hotel. Our dedicated housekeeping team works diligently to maintain a pest-free environment, conducting regular inspections and treatments. We apologize for any inconvenience you experienced and assure you that we are actively addressing the issue to ensure a more pleasant stay for our future guests. Your concerns are valued, and we are committed to maintaining a high standard of cleanliness throughout the premises.

4/10 Poor

Sharon

Traveled with family
Disliked: Staff & service
Last time staying here.
I never received cleaning service even when requested. Breakfast only had meat one of the four days I was there. Had to repeatedly request clean sheets and towels.
Stayed 5 nights in Nov 2023
Response from Guest Relations Specialist on Dec 6, 2023
Hi Sharon,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team values cleanliness and guest satisfaction as top priorities, and we are disheartened to hear about the lapses you encountered. Rest assured, we will address these concerns with our housekeeping and kitchen staff to ensure a more seamless experience for future guests. Your input is invaluable as we strive to enhance our services and provide a comfortable environment for all our guests.

2/10 Terrible

Tera

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Filthy
We were there for 3 nights. No clean towels the entire stay. Hallways and stairwells were filthy. There were bugs in our room. Some sort of beetle. We found a man’s dirty shorts and underwear in our room so no idea how long they had been there. Beds were comfortable but we had to remake them because they put the duvet and the duvet cover under the sheets which was really weird. My parents had the room beside us and theirs was like that too. Breakfast was decent. Not a big selection but a bit of something for everyone. We likely wouldn’t stay here again unless it was cleaned up. I am by no means a fussy guest but I was pretty dirty.
Stayed 2 nights in Nov 2023
Response from Guest Relations Specialist on Nov 21, 2023
Hi Tera,We appreciate your feedback and apologize for any inconvenience during your stay. Our team strives to maintain high standards of cleanliness, and we take your concerns seriously. We will investigate the issues you raised regarding the lack of clean towels, cleanliness in the hallways and stairwells, and the presence of insects. However, we are glad to hear that you found the beds comfortable and enjoyed the breakfast options. We value your input as it helps us identify areas for improvement and enhance the overall guest experience.

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service
Beware! This place charges a One Hundred Dollar security deposit. No one at the front desk at times.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 14, 2023
Hi Brian,I understand your concern regarding the security deposit, which is a standard practice in many hotels to ensure the protection of their property. Please accept our sincere apologies for any inconvenience caused by temporary absences at the front desk; we're constantly working to ensure there's someone available to assist guests promptly. Your feedback is crucial in improving our service, and we appreciate your understanding of these standard operational procedures.

4/10 Poor

Eric

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Specialist on Nov 11, 2023
Hi Eric,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 10, 2023
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 7, 2023
Hi Evelyn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your trash was not pick up can where running over breakfast should have been more clean stop taking holding fees
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Nov 1, 2023
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our housekeeping team makes every effort to maintain a clean and welcoming environment, and we will address the issues you mentioned to ensure a higher standard of cleanliness for future guests. We understand your concerns and will continue to work diligently to enhance the overall guest experience. Thank you for sharing your thoughts.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cold water and desk staff
We had no hot water and when we brought it to the attention of the front desk we were told that we were the only people to tell them that and nothing was done to check out the situation.
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Nov 1, 2023
Hello,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take guest feedback seriously and regret that you encountered issues with the hot water. Please be assured that your feedback has been shared with our maintenance team for further investigation. We strive to maintain the highest standards of service, and we will work diligently to ensure that this situation is addressed to prevent any future occurrences. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 Terrible

Michael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Sucked
Door was ajar when we got to room. Room was dirty. Towels were washed but dirty. Bed was uncomfortable. Pillows were uncomfortable. Room wasn’t made or fresh towels when we got back on 2nd day.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 31, 2023
Hi Michael,We sincerely apologize for the inconveniences you experienced during your stay. We take guest feedback seriously and are committed to maintaining high standards of cleanliness and comfort. Rest assured, we will address the issues you mentioned with our housekeeping team to ensure such oversights are rectified. Your satisfaction is of utmost importance to us, and we appreciate your valuable input as it helps us improve our services. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

8/10 Good

Anne

Stayed 5 nights in Oct 2023
Response from Guest Relations Specialist on Nov 15, 2023
Hi Anne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Dawn

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
A disappointment
We took this trip as a vacation. The overall smell of curry was pervasive. When we informed the front desk that the ice machine wouldn't work, was told that we could just go to another floor. The continental breakfast was a joke. Was supposed to be from 7am to 10am and the website showed a variety; what was present, at 7:20am, was cold eggs and sausage, no fruits, some ceral, and very little breads. There was a waffle maker though. The refillable containers in the shower were missing but shampoo/conditioner/body lotion was supplied. There was a 24hr request for light cleaning pisted at the front desk.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 27, 2023
Hi Dawn,We appreciate you choosing our hotel for your vacation and taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always strives to provide a comfortable environment for our guests, and we regret that the smell of curry was pervasive and that the ice machine issue was not addressed to your satisfaction. We'll work to improve our breakfast offerings for a better dining experience in the future. We appreciate your feedback, and we'll use it to make necessary improvements for future guests.

4/10 Poor

Sherry

Traveled with family
Didn't like no housekeeping had to ask for towels room not cleaned trash overflow. Hardly any breakfast day 2, only scrambled eggs, yogurt and waffles. No bagels or muffins coffee tasted like day old. Never stay again. Sorry couldn't understand the people working either.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 25, 2023
Hi Sherry,We apologize for any inconvenience you experienced during your stay, and we understand your concerns regarding housekeeping, breakfast options, and the language barrier. Our commitment to guest satisfaction is of utmost importance, and we are continually working to improve our services. Your feedback is valuable, and we'll address these issues to enhance the overall guest experience. We hope you might reconsider staying with us in the future, as we strive to provide a better experience for all our guests.

10/10 Excellent

Melodee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 25, 2023
Hi Melodee,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Damon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was pretty terrible to stay at. It seems to have been recently repainted. Sounds nice until you take a step inside and realize they only painted to try and cover up the smell of cigarettes, which they completely failed at. The girl at the front desk wasn’t very friendly. You have to pay for any drinks/snacks on the spot as they refuse to let you charge it to your room. Once in the room, our floors had paint all over them around the trim, couch had dust all over it and stunk of smoke, and our bathroom’s toilet was caked with caulk around the base of it and looked like the handyman dripped it on the floor too. Lastly, this place is LOUD! You can hear everything and everyone! So many better options close by, unfortunately was a last minute emergency trip for me and on a budget.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 25, 2023
Hi Damon,We appreciate your feedback and are sorry to hear about your recent experience at our hotel. We take guest comfort and satisfaction seriously, and we regret that you did not have a pleasant stay. The recent paint job was indeed aimed at improving our facilities, but we apologize if it fell short of your expectations. We'll address the issues you've mentioned regarding cleanliness and maintenance with our housekeeping and maintenance teams to ensure that future guests do not encounter similar concerns. We also understand the importance of a peaceful stay, and we will do our best to maintain a quieter environment for our guests. Thank you for bringing these matters to our attention; we'll strive to make necessary improvements.

6/10 Okay

Gayle

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Nov 10, 2023
Hi Gayle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and rooms are not clean and the breakfast is not good.Theny only have eggs toast and coffee , jiuce and make your own waffles thats it. only on the weekend you get bagle and muffin . But the rooms are very dusty and dirty so sad . ones ckeand
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 26, 2023
Hi Maria,We appreciate your feedback and regret to hear about your concerns. Our team strives to maintain a high level of cleanliness and offer a variety of breakfast options to cater to different tastes. Rest assured, we take cleanliness seriously, and we will address the issue to ensure our rooms meet the highest standards of hygiene for all our guests. Thank you for bringing this to our attention, and we hope you'll give us another chance to exceed your expectations in the future.

4/10 Poor

chengshan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs around the windows
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 19, 2023
Hi Chengshan,We appreciate the feedback regarding your recent stay at our hotel and take guest concerns seriously. Our maintenance team regularly inspects and addresses any pest issues, ensuring the comfort and well-being of our guests. We apologize for any inconvenience you may have experienced, and we want to assure you that we are committed to maintaining the highest standards of cleanliness and pest control to prevent any further issues in the future. Your feedback helps us to continually improve our services.

10/10 Excellent

Sol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 18, 2023
Hi Sol,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Anne

Traveled with partner
Disliked: Cleanliness, staff & service
The room was dirty and the shower had no hot water in the morning. The breakfast was inadequate with cold eggs and sausage. No fresh fruit available. The elevator walls didn’t appear to have been washed off and there was no certificate of inspection in place.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Anne,We apologize for any inconvenience you experienced during your stay with us. Our housekeeping team strives to maintain cleanliness in our rooms, and we will investigate the issues you mentioned to ensure this does not happen in the future. While our breakfast options may not have met your expectations, we are continually working to improve the variety and quality of our offerings. We take safety seriously and will address the certificate of inspection concern immediately. Your feedback is valuable, and we will use it to enhance the guest experience.

2/10 Terrible

gerardo

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Gerardo,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Xandria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Xandria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is reasonably priced and conveniently located. Staff is polite. Hot breakfast available each day. One of the nicest hotels in Pottstown.
Stayed 4 nights in Oct 2023
Response from Guest Relations Specialist on Oct 10, 2023
Hi Nancy,We appreciate your positive feedback regarding your recent stay at our hotel. It's fantastic to hear that you found our property reasonably priced and conveniently situated, as well as appreciated the polite staff and the availability of a hot breakfast daily. We strive to provide a comfortable and enjoyable experience for all our guests, and your kind words reinforce our commitment to maintaining high standards in hospitality. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer than I expected
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 10, 2023
Hi Eric,We're delighted to hear that your stay exceeded your expectations! At our hotel, we constantly strive to provide a comfortable and enjoyable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another wonderful stay. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It felt like a home. Very comfortable and quiet.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 4, 2023
Dear Lorraine, We're delighted to hear that your stay with us felt like being at home, and that you found the atmosphere comfortable and quiet. Creating a cozy and peaceful environment is important to us, and we're pleased to know we achieved that during your visit. If there's anything more we can do to make your future stays even more homely and enjoyable, please don't hesitate to let us know. We look forward to providing you with another comfortable and relaxing experience during your next visit. Thank you for choosing Best Western Plus Executive Residency Pottstown!

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Oct 3, 2023
Dear Matthew, We're genuinely sorry to hear that your experience was not up to your expectations, resulting in a negative rating. Your feedback is important to us, and we would appreciate it if you could provide more details or specifics about the issues you encountered during your stay so that we can address them and work towards improving our services. We value your input and strive to make improvements based on guest feedback. If you have any additional comments or concerns, please feel free to share them, as it helps us enhance the experiences of our guests. Thank you for your feedback, and we apologize for any inconvenience you may have experienced during your stay.