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Reviews of Grand Mercure Recife Boa Viagem

4 out of 5
Grand Mercure Recife Boa Viagem
Avenida Boa Viagem, 4070, Recife, PE

Reviews

8.0

Very Good

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Stayed 5 nights in Feb 2024

10/10 Excellent

Davidson

Stayed 6 nights in Feb 2024

6/10 Okay

Aldo

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
If you want to rely on wifi forget it, this is not the place. It was affordable good location but the hotel definitely needs some work done . The painting on the wall in My bathroom (room 815) was falling apart and the smell unbearable. But again . Affordable
Stayed 5 nights in Nov 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Old rooms, lack of cleanliness.
Stayed 2 nights in Sep 2023

6/10 Okay

Julia

Traveled with partner
Liked: Cleanliness, staff & service
The location is great. The restaurant over looks the beach. I don't like to complain but there were a few things. the bed was a little bit hard and the other thing was the AC was not working well. At night I was sweating, even when it was at the lowest setting 15c.
Stayed 2 nights in Jul 2023

10/10 Excellent

Fabio

Liked: Staff & service, property conditions & facilities
Good property
Stayed 1 night in Jun 2023

6/10 Okay

Alvaro

Traveled with partner
Disliked: Staff & service
Be aware that when you arrive at this location, the bellboy won’t help you with your bags, the parking charges you before entering the hotel and don’t fool yourself with the beach in front, walking at night there a man tried to rob us with a gun. We escaped running, thank God we were less than 50 meters away from the hotel and the man didn’t took the shot!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lance

Stayed 1 night in May 2023

10/10 Excellent

Janaina

Stayed 2 nights in May 2023
Response from Thiago Soares - Gerente de Recepção. on May 16, 2023
Olá Janaína, tudo bem?Obrigado por dedicar um tempo para nos avaliar. Sua opinião é muito importante para nós.Até breve!

8/10 Good

REINER

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING
Stayed 2 nights in Apr 2023
Response from Thiago Soares - Gerente de Recepção. on May 17, 2023
Thank you for taking the time to rate us. Your opinion is very important to us.See you soon!

8/10 Good

Ivson

Very nice hotel
Stayed 2 nights in Apr 2023

8/10 Good

Debora

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Guest from New Jersey
The hotel lobby was under renovations. The room had a beautiful view and it was spacious but it had very old furniture and the beds were terrible. The staff is very friendly but need training. The room service was very overpriced. Not a great experience for what I paid.
Stayed 2 nights in Mar 2023

4/10 Poor

Jeferson

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
everything was fine bu i got disappointed because none of the outlets in my room was working and they didn’t get me another room.
Stayed 1 night in Mar 2023

4/10 Poor

Jacob

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice view of the beach, close to many restaurants. The property has very bad maintenance. The roof on the 6th floor was leaking. There was water constantly all over the main hallway. My room was also not very good.
Stayed 2 nights in Feb 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Service was extremely helpful and caring.
Stayed 2 nights in Feb 2023
Response from Grand Mercure Recife Boa Viagem Team on Feb 14, 2023
Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Lívia NascimentoGeneral Manager

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Grand Mercure Recife Boa Viagem Team on Feb 14, 2023
Agradecemos por ter se dedicado um tempo para nos avaliar.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Esperamos reve lo em breve, em sua próxima estadia conosco!.Atenciosamente,Lívia NascimentoGerente Geral

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Grand Mercure Recife Boa Viagem Team on Feb 14, 2023
Agradecemos por ter se dedicado um tempo para nos avaliar.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Esperamos reve lo em breve, em sua próxima estadia conosco!.Atenciosamente,Lívia NascimentoGerente Geral

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Grand Mercure Recife Boa Viagem Team on Feb 14, 2023
Agradecemos por ter se dedicado um tempo para nos avaliar.A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Esperamos reve lo em breve, em sua próxima estadia conosco!.Atenciosamente,Lívia NascimentoGerente Geral

10/10 Excellent

Marli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Pollyana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Grand Mercure Recife Boa Viagem Team on Sep 1, 2022
Dear Pollyana, Thank you for your review.We look forward to have you here with us again.Best regards,

10/10 Excellent

Joe, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Staff was definitely the best part of the trip. Busy but extremely professional.
Stayed 4 nights in Jul 2022
Response from Andrea Suriani - Gerente Geral on Aug 2, 2022
Dear Joe, We are so glad you enjoyed your stay with us. We hope we can have with us once again. Best wishes from all of us.

10/10 Excellent

Artemilce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Thiago Soares - Coordenador de Recepção. on Jul 15, 2022
Olá Artemilce, tudo bem? Obrigado por dedicar um tempo para nos avaliar. Sua opinião é muito importante para nós. Até breve!

4/10 Poor

Menesleo

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel is outdated, leaks stemming from the AC in the hallways and in the rooms. rooms lack basic amenities such as a simple coffee maker. I requested service for a clogged toilet and it took over 14 hours for maintenance to show up. I wouldn’t recommend staying g in room 702.
Stayed 5 nights in May 2022
Response from Grand Mercure Recife Boa Viagem Team on May 16, 2022
Dear Mr. Menesleo, Thank you for the review and we are very sorry we did not offer you a good service. The hotel is under renovation and soon will be 100% brand new. Please let us know if we can do anything. Best regards

6/10 Okay

Gabor

Stayed 2 nights in Mar 2022
Response from Grand Mercure Recife Boa Viagem Team on Mar 23, 2022
Bom dia senhor Garbor, Obrigada pela avaliação e lamentamos que não tenha tido uma boa experiência. Estamos à disposição para entender o que podemos melhorar. Atenciosamente,

2/10 Terrible

German

Stayed 6 nights in Jan 2022

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard hotel, nothing special.
Standard hotel a block back from the beach. All clean generally with decent room. Breakfast area had to cope with a large number of guests so it was more like a canteen. Seemed to be popular with local families. A taxi ride away from old Recife and the sights.
Stayed 2 nights in Jan 2022
Response from Grand Mercure Recife Boa Viagem Team on Jan 30, 2022
Dear R., It was a pleasure to have you with us. The hotel is being renewed, and this year all areas, including the breakfast area will be different. Thank you once again and we hope to have you with us again. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2022
Response from Equipe Grand Mercure Recife Boa Viagem on Jan 18, 2022
Olá, Muito obrigado pela avaliação. Estamos sempre à disposição. Atenciosamente,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A good hotel, but not well-prepared.
I know it's a high season, but that makes no excuse for the hotel to reduce their cares to the customers, especially when you paid for a premium suite for your vacation with them. Every minute counts. I arrived at the hotel at the time for check-in, but the reception told that the room is yet ready and shall be ready in about 20 minutes. So I waited at the lobby. Then later I went to the reception again, the lady said that I can wait at the pool, the room is not ready and should be OK in 40 minutes. Then I was left in the lobby unattended. During the waiting, there is no place for me to get some water, nor did anyone introduced or guided me to the "pool" they mentioned. It seemed that they assume I already knew everything about the hotel. After more than an hour of waiting, I finally got my room and also found the "pool area" they mentioned before. All services there are paid, food or drink. I was wondering why would I pay MORE money for just waiting my own premium suit and the house just take no responsibility? Not even a welcome drink for the guest to refresh and get hydrated for a little? Not a hotel that I will book again at a high season nor their premium rooms, it's just not worth the penny.
Stayed 1 night in Dec 2021
Response from Andrea Suriani - General Manager on Jan 18, 2022
Dear Guest, I would like to call you by name, but you are as anonymous so I am not able to do it. I am very sorry for what happened and you are absolutely correct. WE could have given you a better assistance like the welcome drink or understand better what we could do for you while waiting your room. This issue will be addressed with our team in order for us to improve our service and I am available to talk to you if you would like. Once again, I am sorry and I hope we can have you again in our hotel to show you that the experience you had is not our standard. Andrea Suriani General Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort
Make sure you get a refurbished room!
The refurbished rooms are very nice. The older ones not as much
Stayed 1 night in Jan 2022
Response from Grand Mercure Recife Boa Viagem on Jan 18, 2022
Dear Adam, Thank you for your review. THe hotel is going through refurbishment and soon it will be all new. We hope to have you again with us. Best regards.

2/10 Terrible

Andre Luiz, Weston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs urgently a renovation. They also needs to desperately change their cleaning process, we had to change rooms as the first one simply had a filthy bathroom with a bathtub that didn’t even have a drainer…
Stayed 2 nights in Dec 2021
Response from Grand Mercure Team on Dec 31, 2021
Dear Andre Luiz, Thank you for your review and we are sorry for the rooms. We are going through a 100% renovation and the rooms will look very different when it is all complete. We hope we are able to have you with us again. Thank you once again,

2/10 Terrible

ibson l

Disliked: Staff & service, amenities, property conditions & facilities
Terrible l lot my vacation reservations the United customer service was Under disgusted. I’m property report everything to the supervisor this coming Monday. And you guys gonna have to my for my lost reservation.
Stayed 1 night in Dec 2021
Response from Grand Mercure Recife Team on Dec 28, 2021
Dear Ibson, I am sorry for what happened and we are available to assist you and to understand what happened. Best Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Equipe Grand Mercure on Dec 21, 2021
Obrigado!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Equipe Grand Mercure on Dec 12, 2021
Olá Fernando, Obrigada pela maravilhosa avaliação. É sempre um prazer receber o senhor e esperamos que possa voltar e Pernambucar um pouco mais. Atenciosmente,

8/10 Good

Verified traveler

Not ao good
The hotel looks old (I think it’s been refurbished but my room wasn’t); needs painting, new furniture…
Stayed 1 night in Oct 2021
Response from Andrea Suriani on Oct 4, 2021
Dear guest, Thank you for the review, it is very important for us. The hotel is being refurbished and by next year we will have a new hotel. We hope you will be able to come back and check it out. Once again, thank you for staying with us and I am available if you need anything. Best regards,

8/10 Good

Lorena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great
Stayed 1 night in Sep 2021
Response from Equipe Grand Mercure on Sep 29, 2021
Thank you Lorena, we hope to see you again. Best regards,

10/10 Excellent

Alberick, Pacifica

Liked: Property conditions & facilities
Great customer service, rates, location
Stayed 2 nights in Sep 2021
Response from Equipe Grand Mercure on Sep 10, 2021
Dear Alberick, Thank you very much for all your great reviews about your stay at the Grand Mercure Recife Boa Viagem. We hope to see you again very soon. Best regards,

10/10 Excellent

Alberick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is Great! Location service food and Professionalism of all employees. Next visit I’ll be staying here again.
Stayed 4 nights in Aug 2021
Response from Equipe Grand Mercure on Sep 1, 2021
Dear Alberick, It is such a pleasure for us to have you here with us during this time. We are gla you are enjoying your stay and make sure you let us know if you need anything! Thank you very much for your beautiful review. Best regards,

6/10 Okay

Marvin

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, amazing staff
Stayed 2 nights in Jul 2021
Response from Equipe Grand Mercure on Jul 13, 2021
Dear guest, Thank you for the fabulous review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 7 nights in Jun 2021
Response from Equipe Grand Mercure on Jul 13, 2021
Thank you for the review!

8/10 Good

THAIS

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2021
Response from Equipe Grand Mercure on Jun 28, 2021
Olá Thais, Muito obrigada pela excelente avaliação referente sua estada no Grand Mercure Recife Boa Viagem. Atenciosamente,

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Equipe Grand Mercure on Jun 21, 2021
Muito obrigada pela excelente avaliação. Estamos sempre à disposição. Atenciosamente,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartamento ainda em processo de retrofit, faltando acabamentos, restante do hotel não há oque reclamar, ótimos funcionários, limpeza excelente e café da manhã muito bom.
Stayed 2 nights in Dec 2020
Response from Bárbara Leite on Mar 2, 2021
Agradecemos sua mensagem. Obrigada pela prefência!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean. Staff is friendly and ready to please. Great location and good breakfast
Stayed 9 nights in Dec 2020

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
It was one night but it was great!!! From friendly staff members to clean and comfortable room. Breakfast was good, great location and the hotel follow the hygiene procedures, a peace of mind when you stay in hotel during the pandemic.
Praia de Boa Viagem
Stayed 1 night in Oct 2020
Response from Grand Mercure Recife Team on Oct 22, 2020
Dear Mr. D, Thank you for the kind comments. Best Regards,

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fulfilled my expectations. They go above and beyond.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the beach and ocean. Good breakfast. Friendly staff.
Stayed 2 nights in Feb 2020