Lobby sitting area

Reviews of Red Roof Inn Neptune - Jersey Shore

2 out of 5
Red Roof Inn Neptune - Jersey Shore
3310 NJ-33, Neptune City, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 223 out of 804 reviews" "
Rating 8 - Good. 302 out of 804 reviews" "
Rating 6 - Okay. 129 out of 804 reviews" "
Rating 4 - Poor. 74 out of 804 reviews" "
Rating 2 - Terrible. 76 out of 804 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin, Kearny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this motel to friends and family
Stayed 1 night in Apr 2024

10/10 Excellent

Yasmin, Kearny

Stayed 1 night in Apr 2024

10/10 Excellent

Yasmin, Kearny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place and I will recommend this place to others to stay
Stayed 1 night in Apr 2024

10/10 Excellent

GLENN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. No food options on premises.
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Mar 7, 2024
Dear Glenn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean prompting your 5/5 score. However, as it pertains to the food options, we do have restaurants that are in close proximity to our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

taylor

Disliked: Amenities
Customer service was trash
Stayed 3 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Mar 7, 2024
Dear Taylor,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff prompting your 1/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We will take your comments into consideration as a coaching opportunity moving forward. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Mar 7, 2024
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEPTUNE - JERSEY SHORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Casey

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, outlets hanging off the wall lights falling off, the freezer and fridge was dirty , there was garbage left from i assume the previous stayer. Couldnt wear no shoes bc my feet turned black feom the floor
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MILTON, WOODBURY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Libby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023
Response from S.P. General Manager on Dec 17, 2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you had a great stay. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from S.P. General Manager on Dec 17, 2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were all very pleasant.
Stayed 1 night in Oct 2023
Response from S.P. General Manager on Dec 17, 2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff very pleasant. We look forward to seeing you again soon at our Red Roof Inn Neptune.

4/10 Poor

Mary Ellen, Lords Valley

Traveled with partner
Booked a handicap accessible room…was told on arrival that none were available…made our stay very difficult.
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 31, 2023
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding your room type. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Garrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from S.P. General Manager on Oct 17, 2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and convenient
Stayed 1 night in Oct 2023
Response from S.P. General Manager on Oct 16, 2023
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our staff friendly and our location convenient. We look forward to seeing you again soon.

10/10 Excellent

Michelle E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune location
After staying at another Red Roof Inn and having a bad experience the night before, we were skeptical about staying at another. We were pleased with the friendly atmosphere and cleanliness of the hotel. The bed was very comfortable and quiet. Would stay again at this location😊
Stayed 1 night in Oct 2023
Response from S.P. General Manager on Oct 9, 2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff friendly and our hotel clean and quiet with comfortable beds. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 27, 2023
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 27, 2023
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were very friendly and pleasant. Property was clean and maintained. We brought our dog with us. The property was quiet, grassy areas to walk my dog, I felt safe.
Stayed 2 nights in Sep 2023
Response from S.P. General Manager on Sep 24, 2023
Thank you for your eight out of ten evaluation and feedback. We are glad to hear you found our employees very friendly and pleasant, and our property clean and well maintained. We are glad you felt safe and found our dog walk area convenient.

10/10 Excellent

Anna Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price. Convenient drive to beaches. Wonderful, helpful staff.
Stayed 3 nights in Aug 2023
Response from S.P. General Manager on Sep 20, 2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our price perfect and our staff helpful and wonderful. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 Okay

Gina

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
You’ll sleep ok if you can ignore the smell
Roadside motels aren’t meant to be stellar. The bed was comfortable with a good mattress protector and the towels were clean. But the room smelled awful - an unpleasant combination of bathroom mildew and cleaning products. The shower looked so gross we did not use it. And the entire box for the wall outlet came out when I went to unplug my phone.
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 5, 2023
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled fresh smelling rooms. We are sorry we could not meet your expectations.

8/10 Good

Rohit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 5, 2023
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Wilfrido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 6, 2023
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S.P. General Manager on Sep 5, 2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from S.P. General Manager on Sep 4, 2023
Thank you for evaluating our property. We hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Decent & well appointed enough for a short stay. Biggest issue was that the toilet was kid-sized; I’m 5’2” and it came up to my knees, which was uncomfortable.
Stayed 1 night in Aug 2023
Response from S.P. General Manager on Aug 28, 2023
Thank you for your ten out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We hope to see you again soon.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities
A little noisy. The faucet was loose, stayed 4 days asked to fix it. Never did, but they were nice and it was clean! I'd still go back. I didn't ask enough about faucet and was keeping twice when they wanted to come in. lol
Stayed 3 nights in Aug 2023
Response from S.P. General Manager on Aug 28, 2023
Thank you for your evaluation and feedback. We hope to see you again soon.

6/10 Okay

Adam

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from S.P. General Manager on Aug 22, 2023
Thank you for evaluating our property. We hope to see you again soon.

2/10 Terrible

Norbert

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from S.P. General Manager on Aug 26, 2023
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Lauren

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The guy is the office is super kind (only positive thing). The AC smells like mildew to the point where we couldn’t use it because we were coughing and it smelled so bad. The neighbors are obnoxious, super loud, yelling or just stomping around. Everything is dirty, I’m not even sure if the sheets are cleaned. Highly disappointed. Also, the phone service is awful!! I have to leave the room to get signal.
Stayed 1 night in Aug 2023
Response from S.P. General Manager on Aug 26, 2023
We apologize your experience was anything less than completely satisfying. We are glad you were happy with our staff. Most guests find our rooms very clean. We maintain our rooms and air conditioning units to the highest standards. Phone service depends on your cell company and the location of the towers in our area. That is beyond our control. We are sorry we could not meet your expectations.

8/10 Good

Earl

Stayed 3 nights in Aug 2023
Response from S.P. General Manager on Sep 20, 2023
Thank you for your four out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 Excellent

Dennis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice polite staff. Very quiet. Easy to get to.
Stayed 1 night in Aug 2023
Response from S.P. General Manager on Aug 12, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our staff nice and polite and our property quiet and easy to get to. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 Good

Jacqueline

Stayed 1 night in Aug 2023
Response from S.P. General Manager on Aug 12, 2023
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

2/10 Terrible

Heide

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole room was terrible. First impression, the room smelled like a horrible cover up, of 10 years of cigarette smoke. There was a film on everything in the room. The coffee cups smelled and tasted like they were soaked in industrial sanitizing solution. The walls and floor were filthy. The bathroom looked like it has never been cleaned. There was soap scum everywhere. The grout was yellowed. The beds felf like an army of kids knocked every spring out of place. Couldnt roll over with out the sound of loud metal popping from the strange bed platforms it sat on. The neighbors upstairs decided that 3:30 in the morning was a good time to party, play loud music, stomp around, and argue with your girlfriend. Then to charge almost $600 for both nights. I had to suffer because they only do a partial refund, and not many places allow pets. I had my dog with as well. Another thing, the owners watch your evry move on the surveillance camera. I left the door open to unload my belongings and they called my room to tell me to close the door. That mosquitoes will get in. Nice gesture, but creepy like Big brother is watching. Next time i willl just go back to The Berkeley. The only plus i can say about this place is that the only bug i saw was a spider.
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was great for a weekend traveling to Jersey Shore! We loved the pool as well! Great spot and easy commute to areas around the hotel.
Stayed 1 night in Jul 2023
Response from S.P. General Manager on Aug 1, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room great and you loved our pool. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from S.P. General Manager on Aug 1, 2023
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and good with service. I had everything i needed for the most part, however, I would have liked to have a safe for valuables and better signal for my phone.
Stayed 2 nights in Jul 2023
Response from S.P. General Manager on Jul 26, 2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Heidi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place if youre looking a for a 1-night stay. Not very sound proof rooms though. There were people in the room above us running around and banging things in the middle of the night and the one bed made a loud, metal banging noise when moving on it (weirdest thing ever! Lol). Other than that, it was a clean, pleasant stay with simple amenities. Had a nice nature view, too and faced away from the main roadway.
Stayed 1 night in Jul 2023
Response from S.P. General Manager on Jul 24, 2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from S.P. General Manager on Jul 19, 2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Elizabeth

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Sam Patel on Jul 9, 2023
YOUR RESERVATION WAS A NO-SHOW RESERVATION, SO I DO NOT UNDERSTAND WHY IS IT TERRIBLE. IF YOU WANT TO TAKE YOUR FUSTRATION OUT YOU NEED TO DO IT ON BOOKING CHANNEL AND NOT US. YOU DID NOT PAY US AND YOU DID NOT AGREE OUR TERMS AND CONDITIONS IT WAS EXPEDIA'S.

8/10 Good

naomi, Fair lawn

Stayed 1 night in Jun 2023
Response from S.P. General Manager on Jul 24, 2023
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised to see that the room looked just like the pictures. Clean, nicely remodeled... I would def stay there again. It was also nice and quiet for a Saturday night.
Stayed 1 night in Jun 2023
Response from S.P. General Manager on Jun 27, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room quiet, clean and nicely remodeled. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and needs updates/repairs
The place is run down and in need of repairs. Vent in bathroom ceiling was falling down. It appears that repairs that have been done are sloppy. Dirty, needs a deep clean. The shower was gross. The room had a strange smell.
Bathroom ceiling vent
Previous wall repair
Dirty shower floors
Stayed 1 night in Jun 2023
Response from S.P. General Manager on Jun 27, 2023
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled rooms. We are sorry we could not meet your expectations.

2/10 Terrible

Kennetha

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
no cell service
Stayed 3 nights in Jun 2023
Response from Sam Patel on Jun 23, 2023
I am sorry for your inconvenience, well cell services we do not provide, so that issue you would have to take it up with your cell services provider. If your cell service provider did not provide you cell services how we are responsible for your bad stay with us, I do not see any logic in that. We hope to see you next time.

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities
A bathroom mat is needed. Other than that, comfortable and clean
Stayed 1 night in Jun 2023
Response from S.P. General Manager on Jun 9, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room comfortable and clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location & clean room
Stayed 1 night in May 2023
Response from S.P. General Manager on Jun 1, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our location good. Great to know you found your room clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 Excellent

Jacob

Stayed 1 night in May 2023
Response from S.P. General Manager on Jun 19, 2023
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Jennifer

Stayed 1 night in May 2023
Response from S.P. General Manager on May 27, 2023
Dear Jennifer, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely S.P. General Manager

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from S.P. General Manager on May 11, 2023
Thank you for evaluating our property. We hope to see you again soon.

10/10 Excellent

Anna Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating when we had to cut our stay short by one day. We told them early and were not penalized for the missed day. Place was clean and comfy. Will stay here again
Stayed 3 nights in Apr 2023
Response from S.P. General Manager on Apr 22, 2023
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our staff accommodating. Great to know you found our property clean and comfortable. We look forward to seeing you again soon at our Red Roof Inn Neptune.