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Reviews of La Quinta Inn & Suites by Wyndham Redding

2.5 out of 5
La Quinta Inn & Suites by Wyndham Redding
2180 Hilltop Dr, Redding, CA

Reviews

7.2

Good

Rating 10 - Excellent. 560 out of 1735 reviews" "
Rating 8 - Good. 447 out of 1735 reviews" "
Rating 6 - Okay. 306 out of 1735 reviews" "
Rating 4 - Poor. 218 out of 1735 reviews" "
Rating 2 - Terrible. 204 out of 1735 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
worked for us as we are traveling
Stayed 1 night in Apr 2024
Response from jayson on Apr 25, 2024
Dear Nicholas we are glad you enjoy your stay even during work lol next time you work in town remember we will be here waiting still

10/10 Excellent

meo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast ! Fair price
Stayed 1 night in Apr 2024
Response from jayson on Apr 25, 2024
Dear Meo we are glad you enjoyed our great breakfast we offer and our affordable prices we look forward to your return

10/10 Excellent

Lorene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff going above and beyond to secure a good room for us.
Stayed 2 nights in Apr 2024
Response from jayson on Apr 25, 2024
Dear Lorene we appreciate your business and cant wait for your return

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Jayson at the front desk was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from jayson on Apr 25, 2024
Dear Andrea i am so glad you enjoy your stay and the pleasure was all mines hopefully we will see you in the near future

4/10 Poor

Keith

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The Room Leaked in the Bsth room Hair Dryer they had to borrow from another Room Outlets for Cell phone we’re few and far between Floor had a stain my wife it looked like a dried blood one
Stayed 3 nights in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was amazing and easy and very comforting after a really hard stressful week.
Stayed 1 night in Apr 2024
Response from Jayson on Apr 20, 2024
Dear Robin the pleasure was all of ours here at the hotel we look forward to you returning

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay have been here 2xs & has been great. Also like that there is a complementary breakfast
Stayed 1 night in Apr 2024
Response from jayson on Apr 18, 2024
Dear Emily we are pleased you had a great stay and enjoyed our great breakfast see you soon!

4/10 Poor

joe

Disliked: Cleanliness, amenities, property conditions & facilities
Property was tired and needs an update
Stayed 1 night in Apr 2024
Response from jayson on Apr 17, 2024
Dear Joe we are currently remodeling our property and will use your feedback to help improve

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jayson on Apr 18, 2024
Dear Leon Thanks for the high score we here at the hotel are working hard daily to see scores like this!Lets us know we are doing are job safe travels till the next time

6/10 Okay

Lisa

I liked the variety for breakfast. I loved the new queen mattress in my room but the other queen mattress was still old, squeaky, and shifted easily. My room was 118 and close to an exit so the slamming exit door was loud. Also, the tub was old and stained and drained slowly.
Stayed 2 nights in Apr 2024
Response from jayson on Apr 17, 2024
Dear Lisa we are pleased you enjoyed the breakfast sorry about the slow draining tub and hope to see you next time

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from jayson on Apr 18, 2024
Dear Richard Thanks for the perfect score

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jayson on Apr 17, 2024
Dear Kevin Thanks for the high score

10/10 Excellent

Young

Traveled with family
Liked: Staff & service, property conditions & facilities
It was well maintained
Stayed 1 night in Apr 2024
Response from jayson on Apr 17, 2024
Dear Young our staff works hard daily to maintain the property and glad you recognize it we look forward to your next stay with us

10/10 Excellent

ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Just your average affordable hotel
Stayed 1 night in Apr 2024
Response from jayson on Apr 15, 2024
Thanks Ryan for the perfect score we work hard to make sure everyones stay is a good stay!

4/10 Poor

Carmen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was filthy! And the carpet was disgusting. Nothing good to say at all. The beds were broken down the bathroom walls, and door was dirty. The window had mold in the tracks and the blackout curtains had tiny holes in them. The lobby’s restroom also was disgusting. Not clean at all, had two little dove bars like what they gave us in our room. And paper towel holder was empty. Nothing sanitary at all. I do have pictures if you want to see them. We did stay at your hotel in Bend Oregon and gave a review on it. Wow what a difference. I do not recommend staying at the one in Redding. Very disappointing for sure.
Stayed 1 night in Apr 2024
Response from jayson on Apr 17, 2024
Dear Carmen from the entire staff we apologize for your most recent stay with us i wish you would of contact the desk with the things wrong so we could of try to make it right.

2/10 Terrible

Tuan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Upon checking into our assigned bedroom, we immediately noticed it was unclean and had a strong cigarette smell. We requested to be moved to a different king bedroom, but unfortunately, we were downgraded to a room with a double bed. This second room was also unpleasant as it had a strong smell of mold throughout our stay and carpet stains. Additionally, the cheap door made it difficult to ignore the conversations of people walking by our room. To make matters worse, anytime the guests in the room above us turned on the water, the pipeline would rumble loudly, causing further disturbance. We also had issues with the room key as we had to get it reprogrammed twice during our three nights.
Stayed 3 nights in Apr 2024
Response from jayson on Apr 15, 2024
Dear Tuan From the entire staff we want to apologize for your most recent stay and hope you will give us another chance in the future to show all our improvements we done to the hotel recently

10/10 Excellent

Christina, Crescent City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has smoking rooms, disabled parking next to elevator. Nice staff.
Stayed 1 night in Apr 2024
Response from jayson on Apr 15, 2024
Dear Christina we are happy you enjoyed your most recent stay and look foward to you returning in the future !

2/10 Terrible

Victor

Traveled with partner
Toilet ran the entire night, phone didn’t work, tv didn’t work unless all lights were on, and holes in the curtains……terrible night
Stayed 1 night in Apr 2024
Response from jayson on Apr 15, 2024
Dear Victor im sadden to hear your most recent stay wasn't a good one please next time always let the front desk know of any issues during the stay so we could correct them and maybe even move you rooms !But have safe travels and hopefully you will give us another chance to show you the improvements we been making to the hotel

2/10 Terrible

Trisha, Lake Havasu

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a king bed and got there and they overbooked and we had to stay in 2 twin beds, the shower pole broken, and the tv remote wouldn’t work. So very disappointed.
Stayed 1 night in Apr 2024
Response from jayson on Apr 17, 2024
Dear Trisha from the entire staff i want to aplogize for any inconvenience you had during your stay please feel free to call the property ask for jayson so we can discuss your stay

6/10 Okay

Ben, San Diego

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking-in, discovered people in our room. Immediately returned to the front desk to report it. Front desk seemed confused and asked, "people in what room?" (should I really have to explain myself???) She mumbled something about having security check on it - not sure if they ever did...didnt see any security and still people in the initial room the next day(s). Fast forward to the next evening, we are awakened to someone trying to open the window!!! They disappear before I can get out of bed, but I did see a shadow move past. Unfortunarely, there was no phone in the room - I tried calling the front desk from my cell phone but no answer. When we checked out the next day, I again inform the front desk about what happened. They seemed skeptical and brushed it off. Apparently, based on other reviews, this hotel has serious security issues with homeless gaining access to rooms - probably using it for a brief stay, shower, and free breakfast. Next time Im in the area, I'll pay a little more for nicer, more secure, lodging.
Stayed 2 nights in Apr 2024
Response from jayson on Apr 17, 2024
Dear Ben i am truly sorry for most recent stay with the issues please feel free to call the hotel and ask for jayson so we can look into further what happen during your stay

6/10 Okay

Janeane

Traveled with family
Disliked: Property conditions & facilities
Overall, the facility was nice, but our room was a little substandard. Had we planned to stay longer than just a night, I would have asked to have something done about it, however, we were there for less than 24 hours and too tired to deal with it. Main complaints: our room bathroom smelled like a urinal, the room carpet looked like it hadn't been vacuumed, and there were no cups for the coffee maker or for general use. But we did enjoy the breakfast options, and my son enjoyed a quick pre-race workout in the fitness room.
Stayed 1 night in Apr 2024
Response from jayson on Apr 15, 2024
Dear Janeane this review saddens me to hear please feel free to reach out to the property ask for jayson so we can correct your most recent stay

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was supposed to be open until 9 am, and although food was available, they ran out of coffee at 8:30 and said were not able to make anymore as they were out of supplies. They were expecting a delivery later that day or the next day. The cranberry and orange juice machine was not in working order, and management did not offer any alternative, such as setting out pitchers of juice for guests. I believe there are creative ways for them to provide the hospitality advertised. The room we stayed in was dingy and old, but the beds were comfortable and clean. The bathroom light was burned out, but lights do that. Overall if we stop in that area in the future, we will choose another hotel. This facility did not meet even basic advertised services.
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Craig you are 100 percent correct about the breakfast and we do apologize for the inconvenience and reviews like this will make sure we have double order if needed any issues with room we wish you contact desk to give us a chance to fix have safe travels see you the next time

6/10 Okay

Veronica

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was amazing. But everything about this place was worn down. Walls needed fixing. Dirty all around. Showers not draining. Carpet torn. Needs complete renovations. Unfortunately my family will not book at this particular location again. I’m sorry.
Stayed 2 nights in Apr 2024
Response from Jayson on Apr 11, 2024
Dear Veronica we are working daily to fix the issues listed but was happy to hear you loved the staff we hope to see you in the future so you can see the improvements we will be making

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, had a group floor.
Stayed 1 night in Apr 2024
Response from jayson on Apr 11, 2024
Thanks for the high score Mark

6/10 Okay

Ladora

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Jason at check in was absolutely amazing. Wonderful experience with him. But, there was no phone in our room. Only one light worked in our room. The bathroom was dirty. The volume button did not work in our room. The carpet and floor was gross. Breakfast was decent. The halls stunk of curry and pee all throughout the hotel so, was not a pleasant clean smell. Not recommend for a family stay. And the grass was not cut so I couldn't see my dog when it went bathroom and there was a ton of trash throughout the place.
Stayed 2 nights in Apr 2024
Response from Jayson on Apr 11, 2024
Thanks and appreciated the mention sorry about the issues you had I wish you would of came to me instantly to correct them and hope you will give us another chance in the near future

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible noise at 11pm and again at 4:30am with multiple guests slamming doors using their door lock to keep their room open. The room itself was also very outdated and dirty. There were random stray hairs all over the shower and bathroom door. I would not stay here again.
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Rachel we do apologize for any inconvenience during your stay with the noise as thru out the year we have workers who stay at the hotel and leave pretty early we hope you give us another chance in the future to make it correct

10/10 Excellent

Richard, Chandler

Liked: Cleanliness, staff & service
Average budget motel.
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Richard Thanks for the 5 out of 5 rating

2/10 Terrible

Vickie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
First, got a room on the first floor. Inside the bathroom door a dog scratched a large hole in the door and chewed up the door frame. No effort to repair this. Our window was right up to parked cars. We asked for a room on the second floor to feel safer. Got off the elevator to a dark, stinky hallway. Oh my gosh, our room was filthy and disgusting. The white lamp shades were dirty and stained, The bathroom tub looked like it had NEVER been cleaned! Dark scum on the entire tub. The soap holder had chunks of blue soap dried on it. The bathroom vent was loaded with dust. The tile baseboard had a layer of black dust all around. The fridge had food crumbles in it and about 3 inches of ice in the freezer. The desk light did not work and the beds were hard. I have never in my life seen a room this dirty. The walls were dirty, the light switches were dirty…everything was dirty. I would guess that they do not have maids or maintenance people. I took pictures and will try to post them. Will never, ever be back.
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Vickie i do want to apologize for the entire staff and hotel it didnt meet your needs next time please always let the front desk know of any issues so we can address right away we will past this to our housekeeping department as well and hope for another chance to show you our improvements

6/10 Okay

Carol

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and accommodating. But the facility is in serious need of refurbishing.
Stayed 1 night in Apr 2024
Response from Jayson on Apr 11, 2024
Dear Carol thanks for noticing the hard work our staff puts in daily and yes we will soon be finishing up our remodeling to the rooms after summer and hope you will give us a chance to turn the 3 to a 5!!

8/10 Good

Hugo

Traveled with partner
Liked: Cleanliness, staff & service
It was very accessible
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Hugo Thanks for the 4 out of 5 rating

4/10 Poor

Claudia, redlands

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Claudia we are sorry it seems from low score you didnt like your stay please next time provide feed back so we can correct what needs to be corrected!

10/10 Excellent

JOSEPH, SCOTTS VALLEY

Liked: Staff & service
It’s alright to stay for just few hours.
Stayed 1 night in Apr 2024
Response from Jayson on Apr 14, 2024
Wow 5 out of 5 Thanks for the high score !!!

10/10 Excellent

MERRIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it's near stores and restaurants. The only con is there's not alot of parking.
Stayed 1 night in Apr 2024
Response from jayson on Apr 12, 2024
Dear Merria Thanks for the 5 out of 5 rating we love that you enjoyed your stay and our location!

6/10 Okay

BOB

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom door handle was missing. They didn’t have plates available for the breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

Shannon

Traveled with family
Disliked: Staff & service, property conditions & facilities
Our room 231- the door did not close all the way, the bedsheets looked as though someone had slept in them, there was no soap in the bathroom, there were no wash clothes or hand towels, the bedroom floor was filthy and there were no plug outlets. I will not stay at this property again. It was ghetto. I did not feel safe.
Stayed 1 night in Mar 2024

2/10 Terrible

vitalis

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property should be condemned and does nothing for the La Quinta brand. By far, the worst hotel we have stayed in. Dirty(bedding, curtains stained, outlets not working and that was just the room. The halls were dirty, in need of repair/paint and the carpets filthy. The r only positive, bathroom was clean.
Stayed 1 night in Mar 2024

4/10 Poor

Douglas

Stayed 3 nights in Mar 2024

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is not very clean, meaning: bathroom, baseboards and door were dirty; the people doing the renovations were leaving dirt down the hallways, in the elevator and throwing coffee cups in the elevator. Nearing the end of my stay, I had just finished dressing and then door, which was double locked every day, was slammed open. I said, "What the hell!", the two men looked surprised, but I had the tv on that can be heard in the hallway. One of the men stated, "Sorry, wrong floor, needed room 308.". I then proceeded to the front desk and talked to the clerk, while I was explaining to her about the incident, one of the men came out of the office and I said, "He looks like one of the men.". He stated he was and explained that they were on the wrong floor. He said it wouldn't happen again. I asked if I was going to be safe, I was traveling alone and they both assured me that I would be. He then suggested to the clerk to give me a new key, which she did. Then the very next day I had just finished getting dressed when the door whipped open but stopped with the door stop lock. I had the room booked for March 24th through March 28th, this would mean that I would need to leave by 11 am on the 29th, which was that incident at approx 8:45 am. I had the tv on this morning also. This man was in a purple shirt and looked like he worked for the hotel. He apologized, said he thought the room was empty. The clerk on the 29th sid the room showed empty and could not find me in the system
Stayed 4 nights in Mar 2024

6/10 Okay

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful until they ran out of breakfast and coffee by 8:30am. It was supposed to be available till 10am.
Stayed 1 night in Mar 2024

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were clean and comfortable. Bathroom was clean. Hotel was in rough shape. Wall paper pealing off. Carpets had stains. It looked like the hotel was sort of under renovations but there wasn’t anyone working on it. Front desk worker was awesome. He was super friendly and hospitable. Breakfast was good. Breakfast room was extremely dirty and lots of items were low or completely empty.
Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction. Not told this upon booking.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff
Stayed 1 night in Mar 2024
Response from Jayson on Apr 11, 2024
Thanks for the 5 out of 5 Kelly we appreciate it and hope to see you again in the near future

6/10 Okay

steven

Traveled with family
Disliked: Property conditions & facilities
Room lacked USB charging ports
Stayed 1 night in Mar 2024

8/10 Good

Aviva

Stayed 1 night in Mar 2024
Response from jayson on Apr 15, 2024
Dear Aviva Thanks for the high score we love seeing this and cant wait for you to return for another great stay with us!

10/10 Excellent

Timothy

Traveled with family
Just basic common sense things such as the TV plug in was connected to the light switch. The lights by the beds were not working, the shower had conditioner dispenser but the shampoo dispenser was missing. Just a little attention to the minimal basics. The place needs a little TLC. Staff was great and the beds were comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Traveled with partner
We’ve stayed there over the last 5 years. Overall, the property is starting to get rundown. The rooms are clean but the interior needs replacing. ie. our bathroom door had a chunk out of it on the bottom, the toilet was unstable, the bed was not as comfortable etc.
Stayed 1 night in Mar 2024

6/10 Okay

Sung, Redding

Traveled with partner
Loud guests woke us up early in the morning. Even after I told them to be quiet they continued to speak loudly.
Stayed 1 night in Mar 2024

2/10 Terrible

Charles

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
The facilities were run down and needed a remodel, moldings were removed from walls, there were drop stains on the tile floors that were there from when we arrived on Sunday until we left on Tuesday meaning the had no mopped the floors during that time. The tables in the breakfast room were ignored when the server came into replenish the food and coffee service.
Stayed 2 nights in Mar 2024

8/10 Good

sabrina

Stayed 1 night in Mar 2024
Response from Jayson on Apr 14, 2024
Dear Sabrina Thanks for the 4 out 5 rating we are pleased you enjoyed your stay!