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I could not understand the check in clerk. Heavy accent. Elevator was way down the hall from lobby. Its obviously an older hotel but been remodeled beautifully. Floors were very shiny and clean. Room was redone, too. Nice bathroom. I'd go again.
We genuinely enjoy breakfast. We will stay here next time.
Abdul Karim
Stayed 1 night in Mar 2024
8/10 Good
Iraida
Business traveler
Apr 1, 2024
The hotel not at fault the government does it clean the snow very well.
The staff restaurant Emma is very nice.
The staff in lobby is super kind professional pleasant.
I would definitely recommend this hotel it’s very clean. Always book your stay in Expedia
Rates are much much better.
The food in restaurants could use improvement.
Over all it’s very good. I would stay here again I returned. It’s kind a boring place if you Donot have a car. You need a car get around here. A car it’s a must here. The snow the cold.
It’s not waitress fault. The price for food it’s pretty expensive for the food. A restaurant is attached to the hotel.
The hotel it’s good very clean very well well kept. Yes book this hotel i would give the a 4 plus.
Rating.
The staff in hotel is super nice.
Thank you.
Breakfast was awesome. The property looks nlike new now because it was on renovation. Very clean and sparkling floors.
Rizalyn
Stayed 1 night in Mar 2024
8/10 Good
Gbenga
Traveled with family
Mar 31, 2024
Liked: Cleanliness, amenities
The nestness of the rooms and environment
Gbenga
Stayed 3 nights in Mar 2024
6/10 Okay
Lesley
Mar 31, 2024
Disliked: Property conditions & facilities
Lesley
Stayed 3 nights in Mar 2024
4/10 Poor
Ruth
Traveled with partner
Mar 31, 2024
No one at the desk when I wanted to check in around 3:30 pm. Front door locked when we returned at about 9:30 pm. Low battery or something beeping in the hallway outside our door all night. Very small room. Will not choose this hotel ever again.
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had an overall satisfactory experience.If there was anything specific that you think we could improve upon to earn that extra star in the future, please do let us know. We value your feedback and hope to welcome you back for an even better stay next time.
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had an overall satisfactory experience.
6/10 Okay
Wanda
Mar 24, 2024
Liked: Staff & service
No heat in our room and no pressure in shower
Wanda
Stayed 1 night in Mar 2024
Response from Tanzeel on Mar 26, 2024
We're sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for the lack of heat in your room and the low water pressure in the shower.We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we will address these issues promptly to ensure they are not repeated in the future.If your travels bring you back to the area, we hope you will give us another chance to provide you with the exceptional experience we are known for.
8/10 Good
Ed
Traveled with group
Mar 24, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No pool which was not stated on booking and reason for low look rating was doing Reno’s and area around is somewhat sketchy
Ed
Stayed 1 night in Mar 2024
Response from Tanzeel on Mar 26, 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that overall, you had a positive experience.We apologize for any inconvenience regarding the pool, and we appreciate your feedback regarding the renovations and the surrounding area. We are constantly striving to improve our facilities and your comments will help us in this process.We hope that despite these issues, you were able to enjoy your stay with us. If your travels bring you back to the area, we would love the opportunity to host you again.
We're disappointed to see your rating and sorry to hear that you were dissatisfied with your stay. We strive to provide the best possible experience for all our guests and regret that we did not meet your expectations.If there are any specific issues you would like to discuss or if there is anything we can do to address your concerns, please feel free to reach out to us directly.We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.
I felt this property was misrepresented in the photos shared on Expedia. When I arrived the building was run down, and it had a stale musty cigarette smell throughout the building , room was not clean and I felt unsafe. I ended up leaving and staying elsewhere.
Meighan
Stayed 1 night in Mar 2024
Response from Tanzeel on Mar 26, 2024
Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for any inconvenience you may have encountered.We take all feedback seriously and will look into the concerns you've raised. If there are specific details you'd like to share or if there's anything we can do to address your concerns, please let us know.We strive to provide accurate representations of our property and to ensure a clean and comfortable environment for all our guests. Your comments will help us improve our services.
The soap bar was as thin as an After Eight Mint, if you washed your hands once there was nothing left. I had to ask for more towels and toilet paper since we ran out. We stayed 5 nights and they didn’t clean our room or replenish anything till I asked them to. They said because we stayed 5 days they don’t clean rooms every day. We had to make our bed even though we were paying for this service not very good service.