Bar (on property)

Reviews of Sure Hotel by Best Western Reims Nord

3 out of 5
Sure Hotel by Best Western Reims Nord
1 Rue Bernex, Saint-Brice-Courcelles, Marne

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 101 reviews" "
Rating 8 - Good. 39 out of 101 reviews" "
Rating 6 - Okay. 4 out of 101 reviews" "
Rating 4 - Poor. 0 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La réception on Dec 12, 2023
Bonjour, Nous vous remercions pour votre commentaire, nous sommes ravis que votre séjour se soit bien passé, en espérant vous revoir bientôt! La réception, Houssem

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Front on Dec 1, 2023
Cher John,Merci d'avoir pris le temps de partager votre impression.Au plaisir de vous accueillir à nouveau.Cordialement,Votre équipe Sure Hôtel Reims Nord

8/10 Good

Geraldine

Stayed 1 night in Jul 2023
Response from Team Front on Oct 10, 2023
Chère Geraldine, Nous sommes enchantés que vous ayez passé un excellent moment dans notre hôtel. Vos commentaires sont très appréciés, et nous avons hâte de vous servir à nouveau à l'avenir. Bien cordialement,Votre équipe Sure Hotel Reims Nord

2/10 Terrible

Ezio

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Had a shower but drain chocked and flooded shower area. Had to use remaining towels to stop water going into bedroom area. My partner had to do without a shower as no towels left. Breakfast was dreadful. Reported problem with shower in the morning but no reaction as if they already knew about it. Will totally avoid Mercure Hotels in future. Very poor, absolute rubbish.
Stayed 1 night in Jun 2023

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, with a good shower. The room was very good, but a little on the small side. Overall a very good stopover, with happy staff. A good breakfast.
Stayed 1 night in May 2023

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Sergey, Worcester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay if you travel by car and want to stay in Reims for one night. The hotel is nice, clean and quiet at night. It is located very close to a highway and several large stores including a really huge supermarket. With a car, it is easy to have a short drive to the city center for sightseeing and visiting one of the champagne houses.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, friendly staff, would recommend.
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel for a quick stopover in Reims. Close to the highway, easy access to the city, but it is in an area where a car is pretty much required. Staff was excellent, room was fine, and overall it was good value for the money.
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023

10/10 Excellent

Valerie

Stayed 1 night in Jan 2023

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel with ample parking for a large vehicle, staff very friendly welcoming and helpful . Comfortable bed and good shower, nice breakfast value for money
Stayed 1 night in Nov 2022

10/10 Excellent

ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pierre at the front desk helped us so perfectly! We had a simple supper in the dining room after our late arrival (8:00 pm) and he even opened a bottle of wine for us! He also booked a champagne cellar tour for us!
Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Stayed 1 night in Aug 2022

10/10 Excellent

Brian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent shower. Staff were very helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jul 2022

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderul friendly staff. Small room. Lucky i didnt bring the cat.
Stayed 1 night in Jul 2022

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming. The shower / bathroom was excellent and more like something you'd find in an expensive hotel. The hotel is convenient for those travelling (near the motorway, with a supermarket next door) but the area itself is a bit soulless.
Stayed 1 night in Jun 2022

8/10 Good

robert

Stayed 1 night in Apr 2022

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed
Brilliant hotel. Clean and spacious room. Service was very good and the staff were very knowledgeable. Location convenient on travel to tunnel and for a tour of Reims. The breakfast had a wide variety of choices and they were well made.
Stayed 1 night in Mar 2022

10/10 Excellent

Romualdas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay and good shopping area
Very welcoming staff, explained everything and informed about accessing hotel later in evening. Breakfast was good, but maybe would need more than one person to look after the breakfast bar and reception. Poor girl was running around both places.
Stayed 1 night in Nov 2021
Response from Mitsy from Front desk on Nov 26, 2021
Dear Costumer, Thank you for your review and you note. We are happy to read that you enjoyed your stay and the breakfast. Indeed, a person was missing that day, and my collegue was alone,but she did very good work! Sincerely yours, Front desk, Mitsy

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern rooms, nice location close to the motorway
Stayed 1 night in Apr 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities, room comfort
Convenient quick stay between Brussels and Lyon
Called ahead about late arrival. Automated key delivery at gate worked flawlessly. Bed seemed as if it may not have been cleaned bedding - little pieces of debris under comforter on bedsheet.
Stayed 1 night in Aug 2020
Response from Sure Hotel Reims on Aug 30, 2020
Thank you for your comment. We looking forward to seeing you again in our hotel Regards,

2/10 Terrible

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not suitable for use in hot weather
Hotel was clean and staff as helpful as could be, but only problem was that it was 33 degrees outside and the room was same temperature. I didn't realise the room did not have air conditioning when I booked, which was a huge mistake. It was the worse hotel experience ever, but sole because of the heat. They did provide 2 tower fans which helped a bit, but really they should not be renting rooms when this hot as not fit for purpose.
Stayed 1 night in Aug 2020
Response from Sure Hotel Reims on Aug 30, 2020
Thank you for you comment. We are the new owners of the hotel and we start the installation of air conditioner in all rooms, sorry that you had a bad experience. About the payment, there are some problems on Booking, we are sorry for that. We looking forward to seeing you again in our hotel to get a better moment. Best regards,

2/10 Terrible

Ross

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor customer service
I had called the hotel a week in advance to cancel my reservation but they did not action it so I was charged. My word against theirs but no refund offered
Stayed 1 night in Aug 2020
Response from A A Numan. Sure Hotel Reims on Aug 12, 2020
Dear Tuffin Ross We have recived a cancellation request on "Saterday. 08/08/2020 @21:38" local time. which is the date of arrival. According to Cancellation Policy by Expedia Group, this is an expirie time to send cancellation for this type of Reservaton. I am feeling sorry for the situation but hope you can understand also. Even if you could send us the cancellation request a day before your arrival we (Expedia/Hotel) might able to accept Thanking you. Sure Hotel Reims

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gilles

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La réception on Dec 12, 2023
Bonjour, Nous vous remercions pour votre commentaire, nous sommes ravis que votre séjour se soit bien passé, en espérant vous revoir bientôt! La réception, Houssem

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Stayed 1 night in Nov 2023
Response from La réception , Houssem on Dec 12, 2023
Bonjour, Nous vous remercions pour votre commentaire, nous sommes ravis que votre séjour se soit bien passé, en espérant vous revoir bientôt! La réception, Houssem

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Front on Dec 1, 2023
Bonjour Stéphane,Toute l'équipe est très heureuse de voir que votre séjour était à votre convenance.Bien cordialement,Votre équipe Sure Hôtel Reims Nord

10/10 Excellent

Martial

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
voyage d affaires
toujours aussi pro l équipes un grand merci a bientot
Stayed 1 night in Nov 2023
Response from Team Front on Dec 1, 2023
Cher Martial,Toute l'équipe vous remercie pour ce chaleureux commentaire.Au plaisir de vous recevoir à nouveau.Bien cordialement,Votre équipe Sure Hôtel Reims Nord

10/10 Excellent

WALTER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bon rapport prestations/prix
Stayed 1 night in Oct 2023
Response from Houssem on Nov 8, 2023
Nous sommes enchantés que vous ayez passé un excellent moment dans notre hôtel. Vos commentaires sont très appréciés, et nous avons hâte de vous servir à nouveau à l'avenir. Bien cordialement, Votre équipe Sure Hotel Reims Nord.

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Team Front on Oct 10, 2023
Chère Lisa,Nous accordons de l'importance à vos commentaires, qu'ils soient positifs ou constructifs. Nous sommes heureux que vous ayez eu quelques expériences positives lors de votre séjour et nous nous excusons pour les éventuels problèmes. Bien cordialement,Votre équipe Sure Hotel Reims Nord.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueil, personnel présent à l' hôtel 24/24h. Parking fermé la nuit.
Stayed 1 night in Sep 2023
Response from Team Front on Oct 10, 2023
Bonjour, Merci pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Nous espérons vous accueillir à nouveau bientôt pour une autre expérience mémorable.Bien cordialement,Votre équipe Sure Hotel Reims Nord.

8/10 Good

JEAN CHRISTOPHE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Front on Oct 10, 2023
Cher Jean Christophe,Cela réchauffe nos cœurs de voir votre note positive. Nous nous efforçons de fournir le meilleur service possible, et c'est gratifiant de savoir que nous avons réussi pendant votre séjour. À bientôt ! Bien cordialement,Votre équipe Sure Hôtel Reims Nord.

8/10 Good

Antonio

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Team Front on Oct 10, 2023
Dear Antonio, Our team works hard to create wonderful experiences, and your feedback reaffirms our commitment to excellence.Best regards,Your Sure Hotel Reims Nord team.

10/10 Excellent

Daniele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colazione ottima!!
Stayed 1 night in Aug 2023
Response from Team Front on Oct 10, 2023
Dear Daniele,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience.Best regards,Your Sure Hotel Reims Nord team

10/10 Excellent

Filip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het onthaal was top, kamer goede airco en geluidsarm, ontbijt lekker. Personeel is zeer vriendelijk.
Stayed 1 night in Sep 2023
Response from Votre équipe Sure Hôtel Reims Nord on Sep 13, 2023
Dear Filip,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon for another memorable experience.Best regards,Your Sure Hotel Reims Nord team

10/10 Excellent

Claude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Votre équipe Sure Hôtel Reims Nord on Sep 13, 2023
Cher Claude,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Nous espérons vous accueillir à nouveau bientôt pour une autre expérience mémorable.Bien cordialement,Votre équipe Sure Hôtel Reims Nord

10/10 Excellent

Johannes

Stayed 1 night in Jul 2023
Response from Votre équipe Sure Hôtel Reims Nord on Sep 13, 2023
Cher Johannes, Nous sommes enchantés que vous ayez passé un excellent moment dans notre hôtel. Nous avons hâte de vous servir à nouveau à l'avenir. Bien cordialement,Votre équipe Sure Hôtel Reims Nord.

6/10 Okay

Estelle

Business traveler
Liked: Cleanliness, property conditions & facilities
Je ne supporte pas, quand le personnel discute dans l office du petit déjeuner et ce en langue étrangère, c est d une impolitesse. Il y a certainement une salle de repos où ils peuvent déjeuner et rigoler, mais devant les clients, cela m insupporte.
Stayed 1 night in Jul 2023
Response from Votre équipe Sure Hôtel Reims Nord on Sep 13, 2023
Chère Estelle,Nous nous excusons de ne pas avoir été à la hauteur de vos attentes lors de votre séjour. Vos préoccupations ont été notées, et nous nous engageons à nous améliorer dans les domaines que vous avez mentionnés. Nous espérons que vous nous donnerez l'opportunité de vous satisfaire à l'avenir. Cordialement,Votre équipe Sure Hôtel Reims Nord

8/10 Good

Etienne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonnes prestations
Chambre et literie Ok. Bonnes prestations générales.
Stayed 1 night in Jun 2023

10/10 Excellent

Alain

Stayed 1 night in Jun 2023

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Patrick

Stayed 1 night in May 2023

10/10 Excellent

Lucile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Michel

Stayed 1 night in Apr 2023