Ratings based on 3,775 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Best gem in the Reno area!

Posted Jul 29, 2015
Pros: great upgrade, location, local shopping close by, incredible staff, amenities galore!
Location: Shopping, dining, near Virginia lake for being able to enjoy a beautiful walk.
I travel regularly for business to Reno and usually get a standard room on my budget working for a non profit. I was blessed this time with an upgrade when I checked in and what a wonderful surprise! I walked in to a beautiful suite with a jetted tub. What a beautiful suite for those who are looking for romantic getaways or just some truly relaxation time. I would definitely book this room as a lovely treat for myself.
4 out of 5
Recommended
for Everyone
by A verified traveler from redmond, oregon

Nice hotel

Posted Jul 23, 2015
Staff very pleasant. Clean rooms, nice atmosphere.
5 out of 5
Recommended
for Everyone
by A verified traveler from stockton, ca

Family and adult fun

Posted Jul 22, 2015
Had a great time and want to do it again soon.I will go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our beds

Posted Jul 22, 2015
Pros: Very clean,staff is alway polite ,food is good
Cons: Beds
They both were very squeaky getting in and out or just rolling over, matteres are not as comfortable as upper floors we had stayed in, we were on the fifth floor just to be closer to pool floor. Will always stay there again just upper level will be our choice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
The room was relatively clean. The pool areas was nice.
3 out of 5
by A verified traveler

This hotel need a better ventilation system!

Posted Jul 21, 2015
Pros: The lady at the front desk.
Cons: Ventilation system. Better carpet that looks clean. Better color scheme.
Location: Not for someone without a car.
The lady at the front desk has a good attitude! We arrived late at night from NYC. The room given to us was at the seventeen floor with spectacular view but unfortunately we felt being choked in this room in less than a minute of stay. The smell of cigarettes was too strong that I started coughing and got a chest pain! We were switched to another room located at 15th floor with window facing the elevator. Not a problem as long as non smoking room as I requested when I made the reservation for 6 nights. We decided to checked out the following morning because I couldn't walk around the lobby without feeling suffocated. This hotel need a better ventilation system!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Excellent stay in Reno!

Posted Jul 20, 2015
Pros: clean, quiet and great amenities
Location: Lots of shopping and eateries nearby. Close to the convention center
The staff are always incredibly friendly and help with any request you may have. The facility is clean and the care in the upkeep is evident.
5 out of 5
Recommended
for Everyone
by A verified traveler from Janesville CA.

this is like our home away from home

Posted Jul 17, 2015
just a one night stay, for doctors appointment. very comfortable, all the places to eat you could ever want.
5 out of 5
Recommended
for Everyone
by A verified traveler

Working trip

Posted Jul 17, 2015
Bed and room were very comfortable. The free breakfast should be available at 7:00 AM and opens too late. Parking lot was full. Otherwise, great.
5 out of 5
Recommended
for Everyone
by A verified traveler from bishop ca

Loved the room!

Posted Jul 14, 2015
"The room was nice snd the food at the purple parrot was good. Won some money too!