Ratings based on 3,680 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom fallon, nv
Very enjoyable stayPosted May 19, 2015
Our room was very comfortable and enjoyable. The lady who checked us in was very nice and so pleasant!
for Everyoneby A verified travelerfrom Waverly, GA
Nice hotel in RenoPosted May 18, 2015
I was pleased with the Atlantis Hotel and Casino. I've been to Reno several times and always stayed in the downtown area. This time I chose something different. The only negative about my stay was that there was no bowling tournament shuttle per se. We had to arrange with the bell staff for a ride each time. They were very accommodating but I felt it was burdensome and I didn't like to ask. Aside from that, I thought the restaurant choices were great, especially the Manhattan deli, the staff at the hotel were all friendly and helpful. The casino was very smokey but that is the way it is in a casino.
for Everyoneby A verified traveler
Dated - half updatedPosted May 17, 2015
No greeting when we went up to desk to check in. Gave us key with no direction as to how to get to room. Room is dark. Dark carpet dark furniture black 70's style jet tub in the room. They've updated the furniture but not the bathrooms - still gold fixtures and old green stone. Doors are all old laminate fake marble look. TV in bath with a shower?? Useless. Bath counter so full of stuff - no place to put toiletries.
by A verified travelerfrom Ohio
not accommodating to travelersPosted May 13, 2015
Stayed one night for business, had to pay a $16.95 'resort fee' that included $10 credit at the tables and a breakfast buffet that didn't start until 2 hours after I needed to check out. Room was OK, but next time will pay more but get what I want (somewhere else)
for Everyoneby A verified traveler
Posted May 11, 2015
The casino had nice rooms, friendly staff, a number of dining options and a good variety of gaming machines.
for Couplesby A verified travelerfrom Lynnwood, WA
Great servicePosted May 8, 2015
Location: Close enough to downtown but far enough away to feel secluded.
Enjoyed everything about out stay except the outdoor pool and hot tub was closed. Everyone was friendly and pleasant. The staff was helpful with any question. Was upgrades to a luxury room because I was unhappy about the pool being closed. The housekeeping staff always said good morning as we passed in the halls. Always smiling.
for Everyoneby A verified travelerfrom Lodi California
Business tripPosted May 6, 2015
Pros: I like the atmosphere and the great customer service. The Manhattan deli was awesome. The best Cheesecake I have eaten, great service.
Location: The Atlantis is well located for me and my work locations. I like that the hotel is not right down town. Tourists might find the Atlantis isolated..
When I knew I was going to Reno I automatically decided to stay at the Atlantis.I had a great experience years ago when I stayed there and I wanted to stay there again. The room was great when I first got to the room. It was clean and well appointed. My issue was the next day after the maid service and cleaned the room. When I returned to the room after the maid service had been there I found a hair in the sink. Not one of my hairs. I also found a sock on the floor under the sink that was not one of mine either. It was not there the night before. The sock was in a very obvious and viable place and I would have seen it the first time I entered the bathroom.
for Everyoneby A verified travelerfrom northern california
Great place!Posted May 6, 2015
Pros: The dinning experience was wonderful. We loved the Sky Terrace.great shopping
Location: Easy access to great shopping!
This was a great first experience. Everyone ( the staff) ) were very professional and friendly. The restaraunts were all great! The rooms were very clean and comfortable. We Loved our Atlantis experience. Came home winners! Will be back soon.
for Everyoneby A verified travelerfrom Yerington, NV
Very friendly check in staff.Posted Apr 30, 2015
Pros: Very clean and the staff is very friendly, close to the freeway, easy to find for out of towners.
Cons: I really don't know.. I actually took they're customer service skills and will apply them to my daily job.
Location: We picked the Atlantis because it was closest to south of town and we needed to get to the South Renown Hospital by 5:30am.
Awesome weekly rate, we stayed there for an early check in time for surgery the next morning and we live out of town. It felt like a mini vacation. We've already decided this was the hotel casino for birthday weekend.. Your staff is awesome.
for Everyoneby A verified travelerfrom Las Vegas, NV
Excellent choice!Posted Apr 22, 2015
Pros: clean, convenient, quiet
Location: Central to any and every thing in Reno
I was staying for business and it was so convenient to stay at the Atlantis. Centrally located, easy parking with the valet. The staff are incredibly helpful and personable. The room was beautiful, clean and quiet so I could get some work done and rest well. Definitely enjoyed my time.